Yes, I’ve ordered from them 5 yrs. The lovely Daylilies are always true to what you selected, and the clumps are large and healthy. Not one of them has failed to thrive. Actually the neighbors and dog walkers always stop at my house to admire the 30 some lilies that reliably bloom every summer. They’re so healthy, I have to give away babies. I also purchased Veronica, and I have to cut it back to get sun to shorter plants. I don’t know about customer service, because I have never needed to contact them. Perhaps the negative reviews are due to operater error.

Since your post has been unanswered for some time, I did a search on CT Basement and only came up with companies in Connecticut. Is CT Basements a brand name or is it a Company name?

My sister lives in senior housing in N.Y. state and a fewyears ago they put one in for her.First they put handrails,then as she aged and her health was not so good they put the lift in.She loves it and says it saved her life as she couldn't go up and down anymore as she lives on the 2nd floor. Those are the dumbest senior apts i've ever seen,told her a man must have designed them(no offense to men ).The stairs are very steep and there is no landing to stop and rest at,and when you get to the top there is no door,gate or anything of that nature at the top. Among being older she is also an epileptic,and we always worry about getting too close to the stairs on the way to the kitchen,lose her balance or have a seizure and tumble down those stairs. When she first moved in many years ago they didn't even have the hand rails,she had to request them.She lives in a very small town so there aren't a lot of choices for seniors. Kathi

I really like Basset for their quality and price point. Also, really good sales! We have a 15+ year old BR suite which we still love and has held up fine, and we recently bought a gorgeous custom leather sofa from Basset. There was a snafu when the sofa was delivered-it was san tacks that were ordered-but they made it right and offered for us to keep the wrong sofa (which we declined) while awaiting the correct delivery. I'd buy from them again.