Problem find iPhone as a drive on Win 10

8 years ago

When I plug the phone into my laptop, it no longer shows up as a drive or device. I can't find it anywhere.

In the past when I plugged the phone into the computer a Windows screen would pop up showing photos on the phone where I could move them to the photo gallery.

Now nothing shows up when plugged in. Honestly, I still have trouble navigating Win 10 but I can find the drives and it does not show the iPhone. It shows my other external drive.

I thought maybe autoplay was shut off, but it is on. Maybe a setting on the phone has been changed but I have no idea where to look.

I can't move any pictures to the computer. When I plug it in to the computer a sound is made then a small window shows Iphone loaded, but when I click it, nothing.

Any ideas?

Thanks, Jane

Featured Answer

Steve J

8 years ago

Give these a shot in order to see if any work for you:

-Try a different USB port on your computer

-Try a different lightning cable, they can be flaky

-Make sure the lightning port on your phone is clear of debris. There's almost always lint in there from your pocket and prevents a good cable insert.

-Last but not least, uninstall iTunes, reboot, and re-install iTunes which will re-load the iPhone drivers.

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Comments (8)

jane__ny
Original Author
8 years ago
Thanks, Steve

Tried switching cables with no luck. Tried different USB and nothing.

I do not have iTunes on my computer or phone. Got rid of it last year when I realized I never used it anymore.

But the phone uploaded the photos regularly until last month. I must add that my phone is a replacement. My phone speaker stopped working, I took it to Apple and they couldn't fix it and offered me the same 'refurbished' phone for $300.00. I was not happy, but needed a working phone.

I transferred everything from iCloud to the replacement phone but maybe because I deleted iTunes that is causing the problem?

I used to upload photos to Photobucket but they don't allow you to post any photos on websites anymore unless you sell your house.

Anyone know of a photo hosting site that allows you to post photos on line for free?

Very frustrating.

Jane
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Steve J
8 years ago
iTunes includes the drivers you need for Windows to access it and it may be that the old driver is corrupt. I’sd re-install iTunes and see if that helps you.

Try Google photos or imgur for photo hosting.
acraftylady
8 years ago
last modified: 8 years ago
I assume you tried rebooting phone and computer. Maybe the refurbished phone is defective. I would let apple deal with it. Google photos doesn't generate any posting codes that I can see as I use the app on my phone and I don't think imgur does either. If they do some one please explain how you do it. That's the problem most are charging now for 3rd party hosting.

Photobucket has changed their prices and the cheapest I think is $4 a month now for 3rd party hosting. Try picture trail as I believe they still have free 3rd party hosting. I am using imgbb. Can't store all my photos there but it does allow me to upload one at a time and generates posting codes. Some are also using funkyimg but again can upload one at a time and not store them. Flickr was bought out by smugnug I think so imagine they will be charging for 3rd party hosting soon. Bad thing about Flickr is the app doesn't generate posting codes like the photobucket app does. I may end up getting the cheapest plan since I used to use the app on my phone a lot for posting. It was so easy and convenient and generated the codes. Mary
jane__ny
Original Author
8 years ago
Agree Mary. I have so many photos stored on photobucket, many years worth. Their app made posting photos so easy. When they first started charging. I was still able to copy a photo from there to my laptop, but can’t even do that now.

now, I can’t get my photos from my phone to my laptop. I thought it was a Windows glitch, but Steve thinks it’s due to drivers missing requiring me to install iTunes again.

i don’t use iTunes at all anymore. I have Spotify and Amazon music.

These subscriptions add up. Everything is subscription now. Becomes costly when you’re retired.
Steve J
8 years ago
Itunes is a free app, all you need is the app that installs the drivers. And spotify is free unless you want to pay for the ad free version.
acraftylady
8 years ago
I recently bought a SanDisk flash drive for my phone and it really works good. A few I transfer via Bluetooth to laptop but if I need to get a lot off the flash drive works nice. Hate taking the case off to get at that the memory card. I have an android phone with a USB C port but they have them for micro USB and I would imagine IPhone. $20 for 64gb. My old computers didn't have Bluetooth so I bought a Bluetooth adapter for $20 that worked nice but my new computers have it built in.. Mary
jane__ny
Original Author
8 years ago
Thank you, Mary. I never tried a flash drive for the phone. Sounds easier than dealing with iTunes. I know if I download iTunes I’ll wind up with having to download the old music I have stored there. Which I don’t want anymore!

Thank you Steve. I pay for Spotify because my husband and I like choosing our music. I like it much better than iTunes. However, if I have to download it to my phone to get my pics, I will.

Jane

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