I give up. I'm going to wheedle the money to take this machine to a repair shop. I fail to understand that if you think the user is the problem, PEBCAK, that you would bother to respond. There are too many problems for me to resolve from the Win10 uninstall. The uninstall was recommended by Microsoft Tech Support after he failed to help me fix Mail, Calendar, Cortana, People apps during a 2 1/2 Hour phone call. Since last Sept. I've been trying to get this machine to work as it should. I've spent many hours on MS site, looking for articles on other sites that address our problems. My husband and I have spent many hours searching and trying to resolve these problems. 5 months. The last thing we need is snarky comments, snotty opinions and in general, erroneous assumptions. This was always a place for us to come to ask for help. It's not any longer, and the pointless crap is a waste of time when we have spent so much of it trying to fix this ourselves. Many thanks to those of you who asked specific questions and gave good advice and shared your knowledge. You are truly a God send to those of us who need help.

Check your settings on shut down, make sure all are correct, then when you do a proper shut down make sure no tiny light is on before closing.

You do not need itunes to get your pictures from an iphone. You just need the cord that goes on the plug to charge it. Remove the plug and plug the charging end into your phone and the usb that was attached to the plug, to plug into your computer. It should come up in your window in myPc , and on my windows 10, it looks like a computer tower towards the bottom on the left hand corner. I double click on that, and it does take a few minutes for it to come up for some reason. Then I click on the folder that is in there and all the pictures are there. I put a folder for them on my desktop before I even plug it in, and name it iphone pictures, and the date. I use select all, and right click and copy (or cut) if you want to remove them all and then go to the folder I have made and choose paste, and they all transfer into that folder. I have itunes, on 3 different computers. It works fine, to play music etc, but, my iphone will not work with it, on any of the computers. All settings in the phone are correct. I can use any of the 3 computers to transfer the pictures, by the method above. One computer windows 10 64 bit, and one Vista 32 bit, and one XP 32 bit. It works the same on all of them. My last transfer was to the windows 10 on the 17th of this month.

I delete my photos, then go to the "recently deleted" file and delete those too, although they auto delete after 30 days or so. Often, I hook my phone up to my computer and just transfer all my pictures to my computer and wipe my photos clean off my phone. then I go to iCloud and delete them off "the cloud". It's a lot of work, but I refuse to NOT use iCloud as have had a few friends lose their phones and their photos went with it.