Hi, Read your post on your search for durable Vinyl plank flooring in light color. Did you end up choosing one, and if you did, would you share what you chose & if you like it? Thank you!

PLEASE READ THIS BEFORE YOU PURCHASE NATURALLY AGED FLOORING:

https://www.houzz.com/discussions/3901809/problems-with-engineered-flooring-splintering-and-more#n=29

also check out the BBB for naturally aged flooring. they are the worst! BUYER BEWARE

You have been busy Rick Benak. Maybe if you had spent this much effort on the front end you would not have had this mess. Which by the way has been pointed is predominately installer error.

Millworkman- Thanks for your comment. That's why I'm sharing, so others don't end up with a bad floor. Since this thread is about Naturally Aged Flooring, I shared that thread. Installer error? Well there must be some pretty bad installers out there that are all installing this same flooring.

There are quite a few people who ended up with splintered, worn and terrible looking floors that appeared over time. Like in her case it was 1 year, ironically mine only lasted a year too. The same thing happened to the other lady in that thread. Also, if you did some research online, you will find more people who ended up with NAF floors that looked terrible within a year. I guess we all should have made more effort on the front end.

The manufacturer will never take responsibility for a bad product, they always have a reason like: installer error, moisture, high traffic blah, blah, blah that's how they get out of having to stand behind a warranty.

"Also, if you did some research online, you will find more people who ended up with NAF floors that looked terrible within a year. I guess we all should have made more effort on the front end."

Still points to poor choices on your end. I never said it was a good product and would never knowingly purchase imported Chinese flooring, not ever in a million years. I do not need to do any more research that what I know to that front. And you don't come off in a good light slamming a product repeatedly without anything other than your word to go off of. Where are you pictures? Where is your NWFA inspection reports? Where is your proof?

I already posted my pics in the thread that I linked above.

You don't have an inspection report, which could unequivocally prove your point. Instead you repeat your claim and expect people to accept one side of the story.

But you have pictures! And those pictures show normal variances in the bevels, in a product that has hand scraping and machining marks as a feature. They also show fracture marks typical of what happens when an installer beats on the edges too hard and fractures the top veneer layer, but we're supposed to value your amateur opinion and laud you for trying to protect others. Perhaps you should be warning them not to pick a god-awful ugly Eucalyptus floor, and to make sure their installers are properly qualified. Your current crusade isn't working.

Here is what the Manufacturer sent me:

Naturally Aged Flooring (NAF) stands behind our products when they are properly installed, maintained and cared for.

In response to the warranty claim filed on your behalf, NAF contracted an FCITS certified independent inspector. To ensure the unbiased outcome of an inspection, NAF does not contract NAF employees, retail flooring store employees, contractors, installers or any other related business employees to perform our inspections.

The inspector's report concluded: "At the time of the inspection, no manufacturing defects were noted. This is a site specific, environmental issue and installer related."

Specific installation and site-related issues noted by the inspector include:

• High humidity (65.8%)
• No expansion gap
• Incorrect nail pattern
• Visible impact damage

It was also noted that there are 3 small dogs in the home. Though this was not explicitly referenced as a contributing factor to the damage claim, pet claws can cause such damage and are therefore listed as a warranty coverage exception.

For more information, Naturally Aged Flooring's installation instructions, care and maintenance recommendations, and warranty information are available on our website: https://www.naturallyagedflooring.com/downloads

If you view my photos and the complaints of others, you can clearly see a pattern of just bad floors, bad product and bad manufacturer. I don't understand why you just want to keep blaming the installer. It's not the environment or the installer, it's the product. DUH!

Johnson flooring Co. your not making a good case for your business, whether you sell floors or install them, others can clearly sense your poor attitude, so your crusade to try to blame anything other than the product is working for you.

Johnson flooring co- here is another complaint from a customer of NAF;

Review: Flooring Service
6 years ago A floor replacement in a kitchen and family room.
I have had a major renovation done to my home last June and the flooring product that was installed on the kitchen and adjoining family room is a distressed wood floor which was manufactured by Naturally Aged Flooring Company, 4460 Ish Dr. Simi Valley, CA 93063. The floor was installed by a reputable company and I have no complaint with them. However I do have a complaint with the Manufacturer. The product is defective and the finish is coming off in the cracks between the boards. The company sales rep visited a few days ago only to tell us that his boss, after seeing pictures of the damaged areas said it must have been caused by my dog and the warranty doesn't cover any repair costs. I have been in the customer service industry for 30 years of my working life and can recognize a scam when I see it. These people are rude and not helpful at all. If my dog damaged the flooring at all it wasn't in the cracks between the boards. The finish on this product is defective and not properly applied. After 6 months no properly installed and manufactured floor should show this kind of wear. The Company's lousy attitude and lack of service only display the integrity of the product. Please keep in mind that the installer is not to blame here.

"The inspector's report concluded: "At the time of the inspection, no manufacturing defects were noted. This is a site specific, environmental issue and installer related.""

Yeah and your point? They're not going to come back and say oh, were sorry. Our floors are junk and were going to stand behind the warranty and refund your money! I mean out of all the complaints they have, how many warranties do you think they honor? ZERO! Of course they're going to come back with: don't walk on them, moisture, bad installer, wrong nail patter, your curtains are open, blah, blah, blah. So what is the point of your comment?

So an inspector agrees with me, but you feel you're correct.

In your pictures I see OBVIOUS signs of installer issues. What that says about me is that I can accurately determine the cause of an issue. Determining a cause is key to devising a fix. I wouldn't blame a manufacturer for mistakes my own installers made. Doing so WOULD say something bad about me. Heck, the first commenter on your post identified the problem correctly. "This strikes me as the result of the installation."

Johnson Flooring Co Inc You would think a know-it all would already know that nobody likes a know -it all.

LOL. You'd think someone who sees four compasses indicating they're headed north, wouldn't insist they're heading south.

If you are so certain you are correct Rick Benak, pony up the bucks, hire your own NWFA independent inspector and if it comes up material, fight them to replace it in court.

Millworkman: So, I am no longer using my Husband's sign on. He asked me not too.

this is what NAF say's in the inspection report: In response to the warranty claim filed on your behalf, NAF contracted an FCITS certified independent inspector. To ensure the unbiased outcome of an inspection, NAF does not contract NAF employees, retail flooring store employees, contractors, installers or any other related business employees to perform our inspections.

So, I find out that the inspector doesn't even have NWFA cert and he also works for a Flooring company in Federal Way, WA. Seems pretty deceptive to me.

Most floor inspectors work in the flooring industry or are retired from it. My local guy works for Vermont Coatings but I wouldn't question his integrity due to that. Working for another store, which doesn't have any financial interest in the outcome of the inspection, doesn't discount the test results.

if you feel the inspector used came to the wrong conclusion, do as Millworkman suggests and hire your own NWFA inspector. If you're certain you'll get the outcome you desire, it will be money well spent.

Looks like the lady who filed the BBB complaint did hire her own NWAF inspector and ironically NAF considered the inspection was not a unbiased report. Also looks like he also worked for Vermont coatings like you state. Just thought I’d share. Yet, the Inspector they hired for my floors works at a flooring store And they considered his report unbiased. Shady?

Takes some research to go through the NWFA inspector list. I'm not saying names, but.