I haven’t, didn’t know I could

John, I’m in the process, I’ll let you know if it’s worth your time. I figured it was worth a shot. I’ve lived with it for a year and I still can’t get over the injustice of selling this product.

Hi Maddie, just the material. This is what they stated " We believe this concern is not a manufacturing and warranty related concern and are unable to honor this claim. However, If the consumer is still not happy with the installed flooring, I can only offer a one time customer accommodation of material only. There are no quality or manufacturing issues with the style."

Charlene, what did you decide to do? Was there an option to receive reimbursement without replacing?

Maddie, yes I believe they will reimburse without replacing. However, I cannot live with this flooring. I absolutely love the mahogany color and there isn't another quality brand of flooring with the same color. I am going to have the entire floor replaced, I just have to pick out another floor. I still feel it is a manufacturing issue. I wish they would fix because I really love this color.

Maddie did you have an issue with Cortec flooring?

Have tou tried looking at the Mannington Adura? I belive there is a similar color

Charlene, our issue is with the Mannington Adura Max, it’s a light color, I believe the praline color. It’s definitely the matte finish that’s the issue. My mother in law has Mannington LVP and hers doesn’t have this issue. So it’s definitely not all Mannington products. We have 2500 square feet of it so I can’t imagine the labor cost of replacing it. How much will you have to replace? I don’t have any knowledge of Cortec products.

Maddie, the local retailer I purchased it through is going to make it right at no cost to us. I am thankful for that. However, so disappointed the floor didn't match the sample. We have about 1000 sq ft. to replace.

All matte finished materials without significant texture show footprints/fingerprints from body oils. That is tile, vinyl, laminate, wood, quartz, granite, concrete, or glass. I included the last because of my experience with a frosted glass toilet screen at a friend’s house. I had used hand lotion and touched it to admire the pattern it had. Imagine my horror when the fingerprints wouldn't be easily cleaned off! The stories of matte countertops, or cabinets, that show fingerprints, are as numerous as the ones discussing floors that show footprints!

We just installed 1300 sq ft of Storm Gray Valinge LVP and I am sick with what it shows! I went from a laminate floor that hid everything to a floor that shows where the dog walks, stains with drops of water and looks absolutely awful no matter what I do. My husband and I installed it ourselves and bought it from Floors To Your Home. I’m worried there is nothing we can do. We don’t want to have to take up and put down a new floor, nor can we afford to. Does anyone know of a sealer or anything similar we could put on it?

Vbernath, I’ve done a lot of research and it doesn’t seem to be anything you can do. I have found that warm water with a splash of apple cider vinegar is the best cleaning solution. We then wear slippers so I can go longer between cleaning. Luckily our dog’s paws don’t show prints unless she’s been outside and it’s wet. People who have put down any shine product on the floors seem to regret it. We spent 15 grand on ours. Even if the company paid for new floors, the labor cost to take them all up and relay, not to mention all the new trim that would need to be installed would be insane. I just want to move at this point.

Ive had my LVP in my home for 3 years now, i still do not like it. Ive tried everything to try to clean it. The only thing I’ve come up with is 1 cup vinegar with 1 gallon water and a couple of drops of Dawn. Ive come to realize the scratches and spots are not going away. It really makes me mad that this product is still available to purchase. We purchased the high end df the spectrum on quality with extra corking for softness. And to top it off it squeaks in some places! I want to pull it up to put down real hardwood but I don’t want to deal with the mess and moving EVERYTHING!!!

• I use hot water with the vinegar and Dawn

We finally pulled our up after 18 months! I couldn’t live with it any more! I too, am very upset that the manufacturer will take no responsibility for this faulty product!

What brand did you have? I have Shaw and filed a claim last year, but may try again. Three years and countless cleaning products and it is still dirty and showing footprints

We had Shaw….did have a rep come and claim was denied! Said it wasn’t a manufacturing issue!!!!

We went with mannington

I have matte cortec on my second floor and no issues. This flooring eats through a pair of socks a day. It's ridiculous. Why would anyone want it!

My experience is same as Emily's. We have Lifeproof luxury vinyl planks at our seasonal mountain/lake camp. With people and dogs in and out dragging all means of forest fodder and water we haven't had an issues. We even put it in our screen room and it's gotten hit with heavy rain before we could get the blinds down. Winter temperatures there can get well into the sub-zero category-no problems. At home in our rural environment with heavy snow and mud seasons the same flooring in our mudroom, half bath and laundry room has held up beautifully. We just today ordered Lifeproof luxury vinyl tile for our kitchen. I sound like an infomercial but Lifeproof has been a workhorse product for us. Some people consider it 'cheap plastic flooring'. For us it's been a beautiful saving grace.

Update...they are sending a professional cleaner to clean the floor and buff. They said they have had an issue with some coating on this floor when manufactured. They are 99% sure this is the issue. Waiting to schedule with the company recommended. They are covering the cost to do so. If it does not fix the issue, they will replace. Finger crossed:)

Charlene, thanks for the update! Mannington is sending someone to look at ours on Tuesday. Please continue to keep us updated once they clean it for you! I will as well. I find it so helpful when people continue to update because I know if we’re on this thread, we’re all looking for solutions or good news!

Yes, absolutely Maddie! Wishing you the best as well. Will update:)

@Iluvdark kychns FYI re Lamanator Plus, thanks for suggesting this product. I used it last week and the floor still looks good. Lamanator states the cause of LVP smudges is factory overspray that should have been removed, but was not. Their Starter kit contains Deep Scrub, Cleaner, and Restorer. You Deep Scrub old product and dirt off, then use Restorer to shine the floor. Restorer can be removed anytime with Deep Scrub, unlike Rejuvenate that builds up on the floor and can be impossible to remove. I would say Lamanator is definitely worth a try. https://lamanatorplus.com/pages/lamanator-plus-product-overview?bps2. 

Lois, did it make your LVP shiny? Can you upload a pic? Does your floor no longer show smudges?

Lois, do you have to remove all your furniture to apply the restorer? Is it very shiny? Does it just wear off?

Update on my end. Mannington floor rep was here. He was the nicest guy and validated my concerns. Did a lot of stuff with meters on the floors, vents, etc. Took a floor piece out of the box to see that the smudges and prints appeared on that. He said he’ll send his report out today and then I’ll hear back most likely in a few weeks. Trying to stay optimistic for a solution.

I have been looking into other flooring options. However, we recently discovered most LVP is being manufactured under different names and the same white smudge issue is happening. I was looking into Pro Gen Rock Maple, only to discover the same white smudges. Something happened in the manufacturing process over the last year. I have found people that have the same floor as I had installed and the floor is perfect like the sample selected from. Now there is an issue. Unfortunately, the manufacturer in my case Shaw will not take the time to look into the new manufacturing process and see where the issue is.

I just saw the post from Lois on the Laminator Plus. Sounds like a solution. I just ordered it and will report back with results. I am thinking if you don't want a shine you could skip the Restorer step? I will try this. Makes sense that it could be an overspray as stated and that's why some floors have and other don't. Wishing you all the best. Hoping Laminator Plus is the answer.

It has nothing to do with matte. These floors are coming with an odd layer as Lois stated that's not being removed by the manufacturer. The rep told us the same thing but had no resolution.

Has anyone with mannington floors received a response? Also, how did you go about filing a claim?

I dont know if its overspray , underspray or uneven spray but the finish on my lvp has been smudgy since day one. i bought the top of the line and filed claim. inspecter came and says its an installation issue. my floors are clean but allways streky and if theres a water drip and I wipe it , it streaks. I am a slave to these floors. Even if I were reimbersed for materials, it would still ne a giant expense to have the floors and baseboards removed plus the installation cost. ( And moing all the furniture etc) I have only used all of the vinegar/dawn/ water only solutions .When the inspector rubbed a cottonball with alcohol on it the cotten came back clean. Of course it left a smudge. I just bought a big area rug and a rug pad so I dont have to look at it!!! I am going to try the mineral spirits today before rug arrives. I have the lvp all over and I hate rugs. I actually vacuum , vinegar water hand wash and dry every day on my hands and knees!!! I hope someone comes up with a new miracle cleaner! Keep me posted!!! Maddie F

What company did you order from? Not sure how smudging could be an installation issue

Ordered it from Floor and Decor. of course its not an inst issue !!! There was one slightly raised plank so he completely turned the focus to that. its a shame because the floor is beatiful except when you see it in the light LOL. I can see when Im cleaning it ( all day every day) That some spots seem more waterproof then others so Im fairly certain the issuue is the uneven coating. I purposly chose a floor that sidnr look ” fake or plastic” but I suppose the plastic is what protects the floor. :(

I found the best cleaner is plain water with some isopropyl alcohol. All the cleaners leave a film on the floors. These LVP floors are very high maintenance. I wish I never got them. I have been filing complaints for 3 years. Shaw flooring doesn't stand by their product.

I certainly with I had read thes before we installed our Mannington Adura LPV. We have had the floors a year and they are driving us crazy trying to keep it clean. DITTO to all the things I have seen above - prints, water spotting, never looks clean after 5 minutes. We just submitted a claim to Mannington. I see Denise Campbell has been working on claims for 3 years. We are so disappointed, we did so much research before we purchased the flooring as well. How can these companies stay in business if there are this many of us not satisfied with their products. There must be someway to stick togethers? Now that I have found this site I will keep you posted on how things go. I just sent sample pieces to Mannington UPS today.

I had a rep from Shaw come out a year ago and he said it was a build up of cleaners....no way. He suggested IFT cleaner to get off the build up. Looked ok for a while but now I am back to footprints. I just use water and some isopropyl alcohol. No cleaner. Shaw says just to contact the flooring store I used. In other words...they will not do anything else.

We had Shaw….did have a rep come and claim was denied! Said it wasn’t a manufacturing issue!!!!

We finally just gave up and got a new floor! Expensive mistake on our part! However, I can’t believe the reps and the store where we purchased have both said we’ve never had any complaints?!?! The store we purchased it at did give us a discount on the new floor!

Denise…I was also told it was a build up of cleaning product s! It was that way the week we bought it! Sorry for all of you and us!

Ha! If you Google Shaw complaints, there are a lot of them!!!

The key to these floor streak issues is to completely remove overspray, then keep the floors clean. When our floors are clean, there are no streaks. When they're dirty, there are streaks and smudges. But with this product it takes a few weeks to get to that point. This product worked for us:

https://lamanatorplus.com/pages/lamanator-plus-product-overview?bps2.%C2%A0

@HU-674295688 which Shaw floors did you get? We also had a claim with them wanted to see if it was the same product

Just an FYI, I have Shaw classics plus. The color is Giallo.

Having the exact same oroblem.

Before getting our LVP, all I read was how wonderful this flooring is! And I did a lot of reading from many sources. We got Coretec Gold Coast Acacia and have had the same problems as everyone else on here from day one. Why am I just now reading about these problems? I think I will try the Laminator Plus and hope it doesn't do even more damage.

We finally gave up and replaced it!!!! Took a real hit in the pocketbook….but I couldn’t stand it one more day!

Good. The worst thing is: covering hardwoods with ugly vinyl plank. Ugh.

This photo is why I hate my Shaw laminate floors. My cleaner just cleaned the floor (with Shaw’s own brand of Hard Surfaces Floor Cleaner) and then walked on them with bare feet. Instant footprints. It’s 10x worse in person bc the natural light from windows enhances the smudges.

I’m tired of never having clean-looking floors. I’m tired of always wearing socks in my house, and even sock feet leave endless smudges. I tried the Laminator Plus and it didn’t work.

I’m thisclose to just saying F it and ripping them out. If you’ve replaced your floors, what have you had luck with? Engineered hardwood, those tiles that look like wood? I want something durable as I have dogs and this is my kitchen.

We just replaced our year old Shaw Vinyl with Vinly plank from Republic Flooring. So far they are 100 times better than what we had. We went with a darker color this time with 2 dogs and a 2yr old it hides dirt and hair alot better.

It is WORTHLESS, and I am looking to join a class action now with HD declining to do anything.

I read on this thread or another one about this problem, and someone suggested that the floors were still dirty even after cleaning. They tried Swifter and had success.

I just tried Swifter and they were right. The Swifter cloths were picking up a lot of dirt. My floors look better. I used the swifter product for vinyl floors.