Call them back and STAY ON THE LINE until you get a real person. Ask for "customer retention" to get their interest up.

Ask them for their competitor's phone number.

You should call them once you have a covered structure and power. You could intially lay a conduit from the road (or future Verizon box) to point of entry to the house/wall.

Since our home is some distance away from the road and due to my specific requirements, I designed layouts for conduit for power, natural gas, cable and septic transport line and my builder laid all conduit at foundation build time. The pre-work made installing all utilities a breeze. When it came to cable/internet, I subscribed to business internet and Comcast gladly came around and installed equipment even though we only had temporary power at the time.

Once you have your building structure and temporary power, open a Verizon Fios Business account and they will promptly come and install a line in your conduit; you may have to justify your business need to install FIOS before home completes. They normally bury the line 15" below the surface (not a good idea) however if requested, will gladly install their conduit if it's close enough to the house. I preinstalled our own conduit since our runs are greater than 200'.

Pinebaron, you say that 15" bury depth is not a good idea. Too deep or too shallow?

Any depth is too shallow if you forget where the fibre is laid and you accidently dig into it. We had issues since our lawns had an extensive sprinkler system. The FIOS guys dug into a rubber sprinkler line, the sprinkler guys later dug into the FIOS cable; all was resolved when I had Verizon install hard conduit and run the two FIOS cables through it; two because we had two ONTs, one for business internet and other for domestic TV and telephones. This time all my conduits are several feet below the surface and not prone to digging issues.

Subscribe to a business service and you get a very fast service response from Verizon or Comcast.

With no response or even a one click "thanks" (I mean what does THAT take?) for us taking time to offer free advice, I think the OP has left the building.

He'll be back however he may have lost complete access to the internet; who knows.

No, I'm still here. I've just been busy dealing with all the things that happen to your current home when you try and put it on the market.

Thanks for all the suggestions so far. Since I don't have power at the site yet, I'm not going to make too much of a fuss yet. Will probably try going to a Verizon FIOS store next, or maybe posting on FB in case one of my connections works or has connections at Verizon.

Pinebaron, not interested in a business line, I have no need for it, and I don't want to spend extra for it.

Mike Lamb. Understood. It all depends on how much you rely on the service and how much down time you can tolerate.

We are on acreage and had service the day we moved in. I called about a month before closing and they went out to confirm everything needed was there. Set up an install. They left temporary line on install. A few weeks later a crew came by with the better line to replace the temporary line and buried it for us. We were 300' off the road and it was no charge. Comcast wanted big bucks just to get service. Centurylink won us over. Edited: OOPS am tired. You were asking about Verizon. Sorry mixed it up.

Paid virtually nothing for a 385’ Comcast install.