thanks, I know about the power button, but was trying to avoid that. I wanted to shut down some windows before hitting the power button. My husband was trying to back up some pics and plugged in a Maxtor One-Touch and it killed the mouse, (wireless). In an attempt to shut down Adobe Photoshop, he was using arrows and enter keys and had so many things open, and couldn't close them. By the time I got to the computer, he had IE, Firefox and AOL all running, Task Manager, My Computer, Adobe Photoshop, msconfig, etc,etc. I couldn't shut any of them down except to Power Off. I was hoping there was a way to shut down processes with the keyboard. I was worried about his pictures. But I had to hit the power button anyway. What a mess and now the mouse is dead. Don't know what happened. Jane

DDS.txt . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 Run by DK at 18:12:58 on 2012-06-12 Microsoft� Windows Vista� Home Premium 6.0.6002.2.1252.1.1033.18.3062.1241 [GMT -4:00] . AV: Microsoft Security Essentials *Enabled/Updated* (9765EA51-0D3C-7DFB-6091-10E4E1F341F6) SP: Windows Defender *Disabled/Updated* (D68DDC3A-831F-4fae-9E44-DA132C1ACF46) SP: Microsoft Security Essentials *Enabled/Updated* (2C040BB5-2B06-7275-5A21-2B969A740B4B) . ============== Running Processes =============== . C:\Windows\system32\wininit.exe C:\Windows\system32\lsm.exe C:\Windows\system32\svchost.exe -k DcomLaunch C:\Windows\system32\svchost.exe -k rpcss c:\Program Files\Microsoft Security Client\MsMpEng.exe C:\Windows\System32\svchost.exe -k secsvcs C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted C:\Windows\system32\svchost.exe -k netsvcs C:\Windows\system32\svchost.exe -k GPSvcGroup C:\Windows\system32\SLsvc.exe C:\Windows\system32\svchost.exe -k LocalService C:\Windows\system32\svchost.exe -k NetworkService C:\Windows\System32\spoolsv.exe C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork C:\Program Files\SUPERAntiSpyware\SASCORE.EXE C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe C:\Program Files\Bonjour\mDNSResponder.exe C:\Program Files\Intel\Intel Matrix Storage Manager\Iaantmon.exe C:\Program Files\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe C:\Program Files\Common Files\Intuit\DataProtect\QBIDPService.exe C:\Windows\system32\svchost.exe -k imgsvc C:\Windows\System32\svchost.exe -k WerSvcGroup C:\Windows\system32\SearchIndexer.exe C:\Windows\System32\hkcmd.exe C:\Program Files\Microsoft Security Client\msseces.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Windows\system32\igfxsrvc.exe C:\Program Files\Windows Media Player\wmpnetwk.exe C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation C:\Windows\system32\taskeng.exe C:\Windows\system32\taskeng.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Windows\system32\rundll32.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\Windows\system32\WUDFHost.exe C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE C:\Windows\system32\svchost.exe -k SDRSVC C:\Users\DK\AppData\Local\Google\Chrome\Application\chrome.exe C:\Windows\system32\SearchProtocolHost.exe C:\Windows\system32\SearchFilterHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\DllHost.exe C:\Windows\system32\wbem\wmiprvse.exe . ============== Pseudo HJT Report =============== . uInternet Settings,ProxyOverride = *.local BHO: Adobe PDF Link Helper: (18df081c-e8ad-4283-a596-fa578c2ebdc3) - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: (53707962-6f74-2d53-2644-206d7942484f) - c:\program files\spybot - search & destroy\SDHelper.dll BHO: Groove GFS Browser Helper: (72853161-30c5-4d22-b7f9-0bbc1d38a37e) - c:\progra~1\micros~2\office14\GROOVEEX.DLL BHO: Java(tm) Plug-In SSV Helper: (761497bb-d6f0-462c-b6eb-d4daf1d92d43) - c:\program files\java\jre6\bin\ssv.dll BHO: Office Document Cache Handler: (b4f3a835-0e21-4959-ba22-42b3008e02ff) - c:\progra~1\micros~2\office14\URLREDIR.DLL BHO: Java(tm) Plug-In 2 SSV Helper: (dbc80044-a445-435b-bc74-9c25c1c588a9) - c:\program files\java\jre6\bin\jp2ssv.dll TB: (7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA) - No File TB: (2318C2B1-4965-11D4-9B18-009027A5CD4F) - No File uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe uRun: [Microsoft Works Update Detection] c:\program files\microsoft works\WkDetect.exe mRun: [IgfxTray] c:\windows\system32\igfxtray.exe mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe mRun: [Intuit SyncManager] c:\program files\common files\intuit\sync\IntuitSyncManager.exe startup mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey uPolicies-explorer: HideSCAHealth = 1 (0x1) mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: ConsentPromptBehaviorUser = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000 IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105 IE: (2670000A-7350-4f3c-8081-5663EE0C6C49) - (48E73304-E1D6-4330-914C-F5F514E3486C) - c:\program files\microsoft office\office14\ONBttnIE.dll IE: (789FE86F-6FC4-46A1-9849-EDE0DB0C95CA) - (FFFDC614-B694-4AE6-AB38-5D6374584B52) - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll DPF: (8AD9C840-044E-11D1-B3E9-00805F499D93) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: (CAFEEFAC-0016-0000-0031-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: (CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_31-windows-i586.cab DPF: (E2883E8F-472F-4FB0-9522-AC9BF37916A7) - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab TCP: DhcpNameServer = 192.168.1.1 71.242.0.12 TCP: Interfaces\(331C4984-7B67-4895-92BF-FBD07719C629) : DhcpNameServer = 192.168.1.1 71.242.0.12 Filter: text/xml - (807573E5-5146-11D5-A672-00B0D022E945) - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL Handler: intu-help-qb5 - (867FCB77-9823-4cd6-8210-D85F968D466F) - c:\program files\intuit\quickbooks 2008\HelpAsyncPluggableProtocol.dll Handler: qbwc - (FC598A64-626C-4447-85B8-53150405FD57) - c:\windows\system32\mscoree.dll Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL Notify: igfxcui - igfxdev.dll SEH: Groove GFS Stub Execution Hook: (b5a7f190-dda6-4420-b3ba-52453494e6cd) - c:\progra~1\micros~2\office14\GROOVEEX.DLL SEH: SABShellExecuteHook Class: (5ae067d3-9afb-48e0-853a-ebb7f4a000da) - c:\program files\superantispyware\SASSEH.DLL . ============= SERVICES / DRIVERS =============== . R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 171064] R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2010-2-17 12880] R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67664] R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2011-5-4 116608] R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504] R2 IHA_MessageCenter;IHA_MessageCenter;c:\program files\verizon\iha_messagecenter\bin\Verizon_IHAMessageCenter.exe [2011-7-1 290832] R2 QBVSS;QBIDPService;c:\program files\common files\intuit\dataprotect\QBIDPService.exe [2011-8-19 1248256] R3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-10 4640000] R3 RTL8187B;Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter;c:\windows\system32\drivers\rtl8187B.sys [2011-6-14 281088] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384] S3 AdobeFlashPlayerUpdateSvc;Adobe Flash Player Update Service;c:\windows\system32\macromed\flash\FlashPlayerUpdateService.exe [2012-4-18 257696] S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files\microsoft office\office14\GROOVE.EXE [2011-6-12 31125880] S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 74112] S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\NisSrv.exe [2012-3-26 214952] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504] . =============== Created Last 30 ================ . 2012-06-12 20:05:54 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\(c63b0218-fda0-4f49-a66a-fbbac2d29431)\offreg.dll 2012-06-12 14:38:15 713784 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\nisbackup\gapaengine.dll 2012-06-12 14:38:15 713784 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\(94e954c4-9303-4459-aace-f4d82ef5da4b)\gapaengine.dll 2012-06-12 14:36:16 6737808 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\(c63b0218-fda0-4f49-a66a-fbbac2d29431)\mpengine.dll 2012-06-12 01:09:54 6737808 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll 2012-05-16 22:05:38 677136 ----a-w- c:\programdata\microsoft\ehome\packages\mcespotlight\mcespotlight\SpotlightResources.dll . ==================== Find3M ==================== . 2012-05-04 17:57:10 419488 ----a-w- c:\windows\system32\FlashPlayerApp.exe 2012-05-04 17:57:09 70304 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2012-04-04 19:56:40 22344 ----a-w- c:\windows\system32\drivers\mbam.sys 2012-04-03 08:16:12 3602816 ----a-w- c:\windows\system32\ntkrnlpa.exe 2012-04-03 08:16:11 3550080 ----a-w- c:\windows\system32\ntoskrnl.exe 2012-04-02 13:36:21 2044928 ----a-w- c:\windows\system32\win32k.sys 2012-03-30 12:39:11 914304 ----a-w- c:\windows\system32\drivers\tcpip.sys 2012-03-29 13:39:19 31232 ----a-w- c:\windows\system32\drivers\tcpipreg.sys 2012-03-25 17:34:20 472808 ----a-w- c:\windows\system32\deployJava1.dll 2012-03-21 00:44:12 74112 ----a-w- c:\windows\system32\drivers\NisDrvWFP.sys 2012-03-21 00:44:12 171064 ----a-w- c:\windows\system32\drivers\MpFilter.sys 2012-03-20 23:28:50 53120 ----a-w- c:\windows\system32\drivers\partmgr.sys . ============= FINISH: 18:13:49.82 =============== Attach.txt . UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG. IF REQUESTED, ZIP IT UP & ATTACH IT . DDS (Ver_2011-08-26.01) . Microsoft� Windows Vista� Home Premium Boot Device: \Device\HarddiskVolume1 Install Date: 6/14/2011 9:30:53 PM System Uptime: 6/12/2012 4:29:45 PM (2 hours ago) . Motherboard: Gateway : : Processor: Intel(R) Pentium(R) Dual CPU T2370 @ 1.73GHz : U2E1 : 1333/mhz . ==== Disk Partitions ========================= . C: is FIXED (NTFS) - 298 GiB total, 207.691 GiB free. D: is CDROM () E: is Removable . ==== Disabled Device Manager Items ============= . ==== System Restore Points =================== . RP405: 5/23/2012 11:07:30 AM - Windows Update RP406: 5/24/2012 1:57:24 PM - Windows Update RP407: 5/25/2012 5:02:37 PM - Windows Update RP408: 5/26/2012 5:59:33 PM - Windows Update RP409: 5/27/2012 6:32:30 PM - Windows Update RP410: 5/28/2012 7:53:40 PM - Windows Update RP411: 5/29/2012 11:27:49 AM - Windows Update RP412: 5/30/2012 12:05:57 PM - Windows Update RP413: 5/31/2012 12:35:48 PM - Windows Update RP414: 6/1/2012 5:13:40 PM - Windows Update RP415: 6/2/2012 10:49:47 AM - Windows Update RP416: 6/3/2012 6:47:47 PM - Windows Update RP417: 6/4/2012 11:25:04 AM - Windows Update RP418: 6/4/2012 10:49:10 PM - Windows Update RP419: 6/5/2012 4:54:34 PM - Windows Update RP420: 6/6/2012 9:34:37 AM - Scheduled Checkpoint RP421: 6/6/2012 11:11:02 AM - Windows Update RP422: 6/7/2012 10:32:10 AM - Scheduled Checkpoint RP423: 6/7/2012 12:15:48 PM - Windows Update RP425: 6/7/2012 10:23:25 PM - Microsoft Antimalware Checkpoint RP426: 6/8/2012 4:39:47 PM - Windows Update RP427: 6/9/2012 4:43:40 PM - Windows Update RP428: 6/10/2012 7:42:19 PM - Windows Update RP429: 6/11/2012 9:08:02 PM - Windows Update RP430: 6/12/2012 10:34:30 AM - Windows Update RP432: 6/12/2012 11:29:23 AM - Microsoft Antimalware Checkpoint RP433: 6/12/2012 5:35:38 PM - Windows Backup . ==== Installed Programs ====================== . Adobe AIR Adobe Anchor Service CS3 Adobe Asset Services CS3 Adobe Bridge CS3 Adobe Bridge Start Meeting Adobe Camera Raw 4.0 Adobe CMaps Adobe Color - Photoshop Specific Adobe Color Common Settings Adobe Color EU Extra Settings Adobe Color JA Extra Settings Adobe Color NA Recommended Settings Adobe Default Language CS3 Adobe Device Central CS3 Adobe ExtendScript Toolkit 2 Adobe Flash Player 11 ActiveX Adobe Fonts All Adobe Help Viewer CS3 Adobe Linguistics CS3 Adobe PDF Library Files Adobe Photoshop CS3 Adobe Reader X (10.1.3) Adobe Setup Adobe Stock Photos CS3 Adobe Type Support Adobe Update Manager CS3 Adobe Version Cue CS3 Client Adobe WinSoft Linguistics Plugin Adobe XMP Panels CS3 Brother MFL-Pro Suite MFC-490CW Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition Google Chrome Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595) Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484) IHA_MessageCenter Intel(R) Graphics Media Accelerator Driver Intel(R) Matrix Storage Manager Java Auto Updater Java(TM) 6 Update 31 Malwarebytes Anti-Malware version 1.61.0.1400 Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 4 Client Profile Microsoft .NET Framework 4 Extended Microsoft Application Error Reporting Microsoft IntelliPoint 8.1 Microsoft Office 2010 Service Pack 1 (SP1) Microsoft Office Access MUI (English) 2010 Microsoft Office Access Setup Metadata MUI (English) 2010 Microsoft Office Excel MUI (English) 2010 Microsoft Office Groove MUI (English) 2010 Microsoft Office InfoPath MUI (English) 2010 Microsoft Office OneNote MUI (English) 2010 Microsoft Office Outlook MUI (English) 2010 Microsoft Office PowerPoint MUI (English) 2010 Microsoft Office Professional Plus 2010 Microsoft Office Proof (English) 2010 Microsoft Office Proof (French) 2010 Microsoft Office Proof (Spanish) 2010 Microsoft Office Proofing (English) 2010 Microsoft Office Publisher MUI (English) 2010 Microsoft Office Shared MUI (English) 2010 Microsoft Office Shared Setup Metadata MUI (English) 2010 Microsoft Office Word MUI (English) 2010 Microsoft Security Client Microsoft Security Essentials Microsoft SQL Server Compact 3.5 SP1 English Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Visual C++ 2005 Redistributable Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Word 2002 Microsoft Works 2002 Setup Launcher Microsoft Works 6.0 Microsoft Works Suite Add-in for Microsoft Word MSXML 4.0 SP2 (KB954430) MSXML 4.0 SP2 (KB973688) MSXML 4.0 SP2 Parser and SDK PaperPort Image Printer PDF-XChange Viewer PDF Settings PHOTOfunSTUDIO 5.0 QuickBooks QuickBooks Pro 2012 REALTEK RTL8187SE Wireless LAN Driver REALTEK USB Wireless LAN Driver Samsung Kies SAMSUNG USB Driver for Mobile Phones ScanSoft PaperPort 11 Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111) Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424) Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708) Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663) Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636) Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078) Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121) Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368) Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405) Security Update for Microsoft .NET Framework 4 Extended (KB2487367) Security Update for Microsoft .NET Framework 4 Extended (KB2656351) Security Update for Microsoft Excel 2010 (KB2597166) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2553091) Security Update for Microsoft Office 2010 (KB2553096) Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition Security Update for Microsoft Office 2010 (KB2598039) 32-Bit Edition Security Update for Microsoft PowerPoint 2010 (KB2553185) 32-Bit Edition Security Update for Microsoft SharePoint Workspace 2010 (KB2566445) Security Update for Microsoft Visio Viewer 2010 (KB2597981) 32-Bit Edition Spybot - Search & Destroy 1.4 SUPERAntiSpyware SupportSoft Assisted Service Synaptics Pointing Device Driver Update for Microsoft .NET Framework 3.5 SP1 (KB963707) Update for Microsoft .NET Framework 4 Client Profile (KB2468871) Update for Microsoft .NET Framework 4 Client Profile (KB2533523) Update for Microsoft .NET Framework 4 Client Profile (KB2600217) Update for Microsoft .NET Framework 4 Extended (KB2468871) Update for Microsoft .NET Framework 4 Extended (KB2533523) Update for Microsoft .NET Framework 4 Extended (KB2600217) Update for Microsoft Office 2010 (KB2494150) Update for Microsoft Office 2010 (KB2553065) Update for Microsoft Office 2010 (KB2553092) Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition Update for Microsoft Office 2010 (KB2566458) Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition Update for Microsoft Office 2010 (KB2597091) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition Update for Microsoft OneNote 2010 (KB2589345) 32-Bit Edition Update for Microsoft Outlook 2010 (KB2553248) 32-Bit Edition Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition Vz In Home Agent WhoCrashed 3.04 WinRAR 4.01 (32-bit) Works Suite OS Pack Works Synchronization . ==== Event Viewer Messages From Past Week ======== . 6/6/2012 11:19:35 AM, Error: Microsoft-Windows-PrintSpooler [6161] - The document CMO signed.pdf, owned by EC, failed to print on printer Brother MFC-490CW Printer. Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 4007636. Number of bytes printed: 3175820. Total number of pages in the document: 3. Number of pages printed: 0. Client computer: \\DK-PC. Win32 error code returned by the print processor: 87. The parameter is incorrect. 6/12/2012 3:48:39 PM, Error: Service Control Manager [7000] - The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. 6/12/2012 2:45:43 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service wuauserv with arguments "" in order to run the server: (E60687F7-01A1-40AA-86AC-DB1CBF673334) 6/12/2012 2:25:42 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: (145B4335-FE2A-4927-A040-7C35AD3180EF) 6/12/2012 2:20:45 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: MpFilter SASDIFSV SASKUTIL spldr Wanarpv6 6/12/2012 2:20:45 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start. 6/12/2012 2:19:56 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: (9E175B6D-F52A-11D8-B9A5-505054503030) 6/12/2012 2:19:48 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: (1BE1F766-5536-11D1-B726-00C04FB926AF) 6/12/2012 2:19:42 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: (DD522ACC-F821-461A-A407-50B198B896DC) . ==== End Of File ===========================

Wow. So glad I posted. I didn't even realize the rootkit thing was a big issue (and I'm not sure that's what I saw). Avast was scanning - and it didn't even come up with the usual alarming "found something" screen. It just seemed to pause and said this had to be stopped/removed first. It never even showed up as an infected file. So it seems I have to deal with this rootkit issue first - before the possible device driver issue - or system restore. Is it possible that this rootkit issue is the only one going on? Thank you for the caution about not using my password. I didn't do any online purchases. The only password I would have entered was for my gmail account. Luckily I don't use that password for my commerce, banking, etc accounts. So I want to be sure the order of things: update and run malwarebytes first? then do the LzD removal? I'm not sure if that's an online scan program - or is there actually a company I will be asking assistance from? Don't know if this is related. Earlier today when I was using the computer (my main PC) do look at emails, it logged me out and said my gmail was locked and would be inactive due to too much activity (from pop accounts) - or browser compatibility issues (I have Firefox and have had some gmail/Firefox issues from time to time). As it happens, I can still access my gmail account from my laptop. I didn't try again from my PC - and itseems that I shouldn't for now. Now I had also used my gmail from my laptop, my daughter's pc and my smartphone - all just today. I assumed that's why I got logged off. But could this be a result of my gmail account getting hijacked (or whatever it would be?). Thanks everyone for your timely responses. I didn't realize it was quite this serious when I first posted - just that my PC said it was serious. Lynn. PS - used2bsane - I am not that knowledgeable so your instructions above were great and much needed. It seems that I have to address the rootkit issue first, however. I'll be posting back with my progress.

We generally lounge in the living room with the laptop and iPad while watching tv. I take the iPad with me wherever, be it the kitchen for a recipe, up to the library (I know, sounds grand, but it's just a 9x13 bedroom I converted), or outside. They slide under the couch when not in use. We also have a desktop in the office (another converted bedroom, we only need 1 and have 3). DH mostly uses that for things like paying the bills, photo editing since he is really into that and it needs tons of processing capacity, and I use it when I need to print things. Someday I will updat my iPad software so I can print, but I've got other stuff to do. We also have assorted cords for things on every window sill downstairs. I am trying to find a place for a charging station thanks to GW. I would LOVE to get all that stuff organized and tucked away. I think the above suggestion to think about why you gravitate to the current location will help a lot with where to put a computer area in the new space. For me, since I do not currently have a job that requires me to tote a laptop around, it's not a big issue. Plus between residency and traveling to assorted professional meetings I have become pretty good at balancing a computer at just about any angle. Being tied to a set spot with an actual chair to sit upright in feels a bit boring now. I also like to multitasking my time wasting/procrastinating.