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Phone files not showing

6 years ago

Windows 10 computer, Moto G4 phone. File Explorer recognizes phone, but that is all. No files are shown at all. I would like to transfer pictures from the phone to my computer. What am I missing, or what do I need to do other than connecting with a USB cable?

Featured Answer

zep516

6 years ago

Could be help here.

https://forums.androidcentral.com/moto-g4-plus/711580-windows-10-pc-cant-access-moto-g4-files-instructions.html

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Comments (7)

mikie_gw
6 years ago
last modified: 6 years ago
Does computer have Bluetooth ?

Bunch of Moto cellphones here, all have Bluetooth that will connect to computer.

I use the 'Asus File Manager' on all my moto's. It can send files to anything its connected to fairly easily.

addidtionally;

If you install the windows OneDrive app on your moto, you can send pictures to it. My phone cams are set to automatically do that.

Which you can access them from your OneDrive on your computer or access online with the web too with a browser and even give others a link to it/them.
grandms
Original Author
6 years ago
Thank you. Had not considered using Bluetooth connection. One Drive sounds like an easy way to transfer pictures.
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Elmer J Fudd
6 years ago
Sometimes there's a setting that pops up on the phone when connecting to a PC asking a question like "Use the connection to charge only or attach as a Media device (or portable drive) ?".

Try the connection again and see if you see it.

One Drive isn't a solution for the connection. You need the PC to recognize the phone as a storage device first - then whether you put the photos into a C drive folder or upload to a storage site is a different matter entirely.
grandms thanked Elmer J Fudd
grandms
Original Author
6 years ago
Unfortunately, nothing is showing on the phone except that it is charging; yet the phone is listed in Files Explorer. I have a manual for the phone which instructs to open Settings>Storage>Menu:>USB computer connection>Mass Storage. Unfortunately, these instructions are for MS operating systems up through Win 7. When I open Settings>Storage>Menu, then I cannot find "USB computer connection>Mass Storage." So I'm sort of puzzled by this. I never had this problem with my HTC phones in the past. I guess Moto is sort of a budget phone. Still I should be able to make the connection via USB cable.

I will try enabling Bluetooth on my computer and connect that way, since I connect with my car via Bluetooth.
mike_kaiser_gw
6 years ago
After you've connected the phone to the computer, on the phone swipe down from the top of the "home" screen. You'll get a list of USB options that will vary slightly depending on the version of Android you have. Choose the one that says transfer files. Windows will probably pop something up asking what do what to do with the device, just ignore that and go into Window Explorer and navigate to your device. From there you can copy/paste just like a regular hard drive or flash drive.
grandms
Original Author
6 years ago
Both sound good. Will give these a try when I have more time later. Thanks to both zep and mike_kaiser.

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