Ask the other person to save it as a Rich Text Format (RTF) document and send again, then you will be all set.

Here are the instructions from the manual for my Dell: Using Dell PC Restore by Symantec. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computerÂincluding data filesÂare permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore. NOTICE: Using PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. To use PC Restore: 1 Turn on the computer. During the boot process, a blue bar with www.dell.com appears at the top of the screen. 2 Immediately upon seeing the blue bar, press (Ctrl)(F11). If you do not press (Ctrl)(F11) in time, let the computer finish restarting, and then restart the computer again. . NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step. 3 On the next screen that appears, click Restore. 4 On the next screen, click Confirm. The restore process takes approximately 6Â10 minutes to complete. 5 When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot. 6 When prompted, click Yes. The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7 Click Next. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK.

A separate card reader that plugs into USB would be a good test actually. You can get them for cheap on Amazon, Newegg, and Ebay. [ If you're really thinking about buying another computer, I was going to say you might want to wait for Windows 10, as it will no doubt be an improvement over the confusing interface of Win 8. (The version name of Windows 9 is going to be skipped) But that is reportedly not going to be released until late 2015 . So I'd make sure I was at least getting a free upgrade to Win 10 when it arrives. ]

Posted by ravencajun "so if you change a name make absolutely certain you are NOT removing the file extension" That's kinda what I suspect. Do you have file extensions set to be shown? Not shown? With extensions shown you'll see a dot in almost all of your file names The extension is the part after the dot(last dot if there's more than one), When you rename the file, you need to not change the part after the last dot. Unfortunately, with extensions shown, it would also be easy to right-click-->rename-->type in a new name, hit "Enter", and wipe out the file extension... causing Windows to throw a warning, which if ignored would cause Windows to no longer know how to open the file. If you have extensions hidden(as Windows comes), it seems unlikely that you would accidentally change/remove the file extension. The extension isn't shown nor highlighted when renaming the file, so couldn't be accidentally changed. Is this possibly the warning you're getting? I don't really know, just throwing it out there... just in case. I agree though, that it would help to have more info. such as file name and especially the file extension. BTW, I always set Windows to show me extensions. Nothing wrong with that, just gotta make sure not to change the extension when renaming. :)