I sent a reply, but got an auto-response about spam. First thing to try, as you plan, is to kill / reset the power, see if the dead drawer recovers. I'd recommend disconnect about 30 seconds to a minute. The two drawers are fed power via a chassis "mains" board located on the floor of the cabinet (it also has the flood sensor and sends power to the four lid motors). The mains board has connectors for wiring harnesses coming from the controllers on the two drawers. I suppose it's possible the mains board could fail in a way that only one drawer goes dead ... otherwise one dead drawer indicates a bad controller board on that drawer. The usual recommendation for troubleshooting is swap the controller boards between the two drawers to see if the "deadness" follows the boards. I don't recall running across mention of it ... but I just now had an idea that swapping the upper / lower controller connector positions on the mains board (assuming the connector plugs are identical) might be a way to check if the mains board is the fault. If it is in your case, the lower drawer would go dead and the upper would work. I suppose if the upper/lower condition didn't change, then that would indicate the respective drawer board is the problem. Swapping the drawer boards requires removing the front panels and, of course, physically removing and moving the boards. Access to the mains board is by pulling out the lower drawer. If you feel up to trying either procedure, I can give you some instruction and also send a service manual (although I don't suppose you'd be able to receive it past the spam blocking).

I found out the email is legit. I called checkfree from the # on their website and was told if anyone was on the site during the specific hours mentioned in OP then they could be sujected to a hacker. I think I was that day, but can't remember the time. Anyway, checkfee only plans to provide people with a free one year McAfee virus program (big deal). I was told many people are not aware that if they pay their bills on line, the on line places may even use checkfree to pay the bills, unbeknown to you, which is why you "think" you don't have an account with checkfree, but you do. I found this out when I ask why people who don't have an account with them are getting the email. It doesn't quite make sense why someone's bill would be paid through checkfree if they didn't ask it to be via signing up. Interesting!!!! The woman I spoke with wasn't too terribly helpful, was aware of the issue, and frankly, didn't seem to care much. I've run my anti virus programs and luckily nothing came up. I've checked and will continue to check my accounts to ensure there's no fowl play. I have, through my credit card company, a faud package, so if anything happens to my accounts, I'm covered. Besides, this and changing PWs, there's not much else anyone can do.

eldorado, I have to admit I am somewhat skeptical about her intentions now because she originally made the offer to allow you to continue making payments through CSS, and now seems to be expressing a desire to "change the deal". On this issue, I would hold firm. Am I understanding correctly that your X is also in the U.S. and it is only your daughter who is living in India? If so, then your X has just every bit as much to lose as you do by leaving her daughter there, and just as much to gain by bringing her back to the U.S. If my understanding is correct, then I would be willing to bet money that she has been missing her daughter just as much as you, and was planning on bringing her back ANYWAY! I would also be willing to bet money that the ONLY reason she even started communicating with you is because she knows full well that once she does, she would not be able to stop you from enforcing your visitation rights--regardless of whether or not you are making any payments whatsoever! So she figures she might as well strike a deal with you, because it's in her own best interests to do so. So she's not really doing you any favors, but hey! That's business! And I seriously recommend you NOT give her any indication that you know this because if you do, you risk turning the negotiations into a "pissing contest" and if that happens, well, for the sake of their own pride, some people will even hurt themselves by giving up the very thing they want the most, and she just might retaliate by leaving your daughter in India. And my bet is also that she is currently paying a pretty steep fee to the relatives or whoever in India she left your daughter with--I doubt they're taking care of your daughter for her for free! Oh, and if she left them with, say, her parents? Well then my bet is also that her parents may have so bonded with your daughter that your X is starting to realize if she doesn't bring her daughter back soon, she may have a real problem getting her back at all! As far as child support goes, well, the laws on this vary from state-to-state, however it generally is determined by a set formula--and almost every state has the calculations for this right on line. All you have to do is to google, "child support calculator" along with the name of your state, input the variables requested, and the result should tell you exactly what you will be required to pay. So first, use the above method to find out how much you will be required to pay in child support, let her know that you've looked it up, along with the results, and also give her a link to the website so she may do the same. Then I would ask her for the DATE she is thinking of bringing your daughter back, and let her know that you will make the first payment on that very same date. I also recommend you make the offer to at least help pay the expenses of your daughter's return, at least 1/2 the plane fare, if not all. In all fairness, you shouldn't have to pay anything as you were not the one who sent her away, but "fair" doesn't matter right now, your only concern for the time being should be to get your daughter HERE! But I wouldn't bring that up right now in this initial stage of negotiations. I would first run your proposal for CS past her first, and save the issue of plane fare for a little later, to "sweeten the pot" so to speak. And again, do "whatever it takes", within reason of course. And remember, the second your daughter's plane lands, if your X gives you any indication that she will be unreasonable or if she threatens or if you even SUSPECT for a single second that she might try shipping your daughter off again, then IMMEDIATELY run to a lawyer to have an "ex parte" or emergency motion filed to prevent her from doing so. An "ex parte" motion can generally be granted the VERY SAME DAY it is filed, and if she tries to send your daughter off anyway, not only can she be arrested and held in jail for "contempt of court" but will be subject to federal kidnapping charges as well. And once your daughter is here, well, if your X is now working and making her own money--and especially if she's doing well, you may very well be able to go back into court for a modification of the "spousal support", which very few states now even grant ANY "spousal support," and the ones that do, it's usually only for a certain time period anyway. All of that's a mote point though until, again, you get your daughter HERE, so again, "whatever it takes", but I do tend to think you're in a much stronger position with her than you may realize--but again, it would serve no purpose in letting her know that and might actually harm your chances, so for now, I recommend you just comply. As far as the money you have been putting in trust? In order to answer as to whether or not you should tell your X about this, I would need some idea what type of trust account it is? Is this a trust in your name, or one in your daughter's name? Who has control over the money in this trust?

Frequently. I strongly believe if we're going to complain about bad service, it's our responsibility to compliment the exceptional service as well. And I do try to remember to do that when someone I deal with is very helpful. Although sometimes, it can backfire a little. When I bought my last car, the sales person was just lovely. Couldn't have been more helpful, more efficient or more pleasant. I wrote a glowing letter about how much I appreciated how she handled the sale. Saw her a week or two later (when I was picking up my tags) and she told me--the manager called her into the office. She was really nervous, thinking she had done something wrong. And when she got there, it was because the manager wanted to share the letter with her before putting it in her file. Turned out okay, but I felt a little badly that she'd had a bad moment when she got 'that summons'.