Did Electrolux say it was safe to use?

My liner in my Electrolux failed at just under 5 years but in a little different way. The liner crazed and the enamel chipped off. I don't know if I would take their word that you can't get the part. I was told something along those lines that they did not have a replacement liner, then I was told by another person that they could not tell me if there was a liner and I would have to pay a guy to come out and then he could call and see if there was a liner. They finally did replace the liner. I had an extended warranty that paid. It was about $425. This would be a major reason to not buy Electrolux if they don't carry parts after only 5 years, especially since there have been others with issues with the blue enamel and would need replacement.

Are you losing any of the enamel? I would wipe inside with a damp white paper towel looking for blue flecks which is glass and not good to have coming off. I would definitely want to replace the liner if that were the case and don't use it except if food is covered and no convection. I am curious if you used your self clean ever?

I have had blue enamel issues with two other brands as well so not a fan of the blue.

What's your model number?

What's the problem?

E30W85GPS6 - crack in oven floor liner

@wekick, I haven't done the wipe test to see if anything else was chipping. I have used the clean function about 4-6 times total (past 5 years).

Research finds part number 318386001 substitutes now to 903142-9050. Cited for Electrolux and Frigidaire (which is an Elux brand).

Several sources indicate NLA and/or "Call for availability."

MidwestApplianceParts.com lists it at "Internet Sale Price" of $104.44.

A-1Appliance.com lists $158.76 "Special Order"

AutomaticAppliance.com $122.85 "Special Order"

M-And-D.com $122.68 (and allowed me to put it in a shopping cart).

These prices all seem suspiciously low for a porcelain oven cavity. Seems to be the correct part, however. RepairClinic.com shows a picture (but item is NLA).

hvtech42 saved me about $8500 because he knew that a part was available for my 48" KA fridge that KA told the tech they did not have. We would have had to junk it. It has been working beautifully for a year I think.

I used the self clean 4-5 times. I would look the interior over with a flash light. So far so good with my replacement but no self clean anymore. I think the hidden element is wreaking havoc on the newer ovens. The bottom is subjected to a lot of heat.

Thank you all so much.. I am going to call a couple of the supply businesses listed above to ensure they really are the parts I need, but it would appear so from here. Elux continues to say "sorry - there is nothing we can do"... SO disappointed in their customer service...

I have the same oven, but 9 Year’s old, and your picture looks like I could have taken it of my oven. Curious if you were able to fix it.

We had a friend suggest to place a small piece of 1/4" steel over the crack to diffuse the heat source coming through the crack. So we did. All is fine, although everyone hears my awful Electrolux story and I discourage anyone from purchasing one. As soon as the small piece of metal stops doing its trick, I'll purchase another brand. Any suggestions?

On a whim, I thought I would google 'crack in floor of upper Electrolux oven'. I am in disbelief that this appears to be a common problem. bandjo97's post is exactly what is happening to me. Anybody find a long term solution?

lbeebe1

Electrolux offered no assistance at all - “It’s out of warranty and the part is not available anymore.” We had a highly recommended appliance repair man look at it and he suggested using a liquid weld (J-B Weld) to seal the crack. He said mass-market manufacturers are using thin metals and are not building these ovens to last. For a temporary solution, I ordered copper oven lineners from amazon and placed one on the bottom rack to catch anything that might fall into the crack. However, I have also had an ongoing problem with the bottom oven repeatedly stutting off while in use, so I’ve decided to start saving for a new double over. The repair man mentioned above suggested going with a professional grade brand such as Viking or Wolfe as they are built to much higher standards. It’s an investment for sure, but I love to cook and bake.

BTW - This is actually my second Electrolux ICON double oven. The first one Electrolux was replaced after six frustrating months of continuous repair calls. Electrolux replaced it at no cost to me (other than six months of frustration). I got about 8 years out of this one. I also have an Electrolux gas cooktop. It has worked fine, but it’s cheaply made. I’ve had to replace the plastic control knobs so often that I now keep new backups. So, I’m planning on replacing the cooktop at some point as well. Then, I’m done with Electrolux for good.

"The repair man mentioned above suggested going with a professional grade brand such as Viking or Wolfe as they are built to much higher standards. It’s an investment for sure, but I love to cook and bake."

Sadly Wolf is no better. I had my DF range for 4.5 years when the blue oven liner sloughed off. There have been many people with the same issue with Wolf here, some going through 3 ovens. These are really prostyle ranges not true commercial ranges. They are built with features you need in your home like more insulation and better finishes. Something like BlueStar is closer to commercial but it is not dual fuel. When my Elux goes, I will most likely go with Bosch, Gaggenau or Miele.

I have the same oven and the same thing happened to me. Electrolux/frigidaire says I am out of luck as it is no longer under warranty AND they have discontinued the replacement part. I searched all over the internet and cannot find it, even checked e-bay. My oven is 5 years old--it always had issues: can't use the bottom rack unless there is an insulated baking sheet below my pan (everything BURNS!) it smokes badly, I had to have the control panel replaced within the first year, had to have the fan replaced....just problem after problem. Then yesterday, I noticed the crack. It looks EXACTLY like yours--I even have the outline of the burner on the bottom of the oven too. Clearly this is a design flaw--the heating element MUST be too close below the oven floor. I think that would explain the burning on the bottom rack and the smoking too. When I asked the customer service department at Electrolux how long a $5000 oven should last, he said about 15 years. HA! I will NEVER buy Electrolux again. The cheap oven that I had in my apartment years ago had been there for 20+ years before we moved in, and it was still going strong when we moved out after 5 years. This is beyond frustrating.

Wow - yes - our ovens appear to be twins.

So frustrating. Funny thing is Electrolux offered me 15% off a new model. Yeah right, really? They actually thought I'd buy another oven from them? I even went to social media to get their attention, but apparently they don't have enough followers to be worried about a negative social media post.

I have a Frigidaire oven Model #FGEW3065KFA, made by Electrolux. The bottom split open about 4 " long. After many emails and I paid $100 to have a service man come out, the repairman told us that the replacement part ( an oven liner ) is not available. They offered me a 10% discount on a new product. With this kind of customer service, how can they think that I would purchase any other product of their's. Their response:

Thanks for reaching out to us, David!

We appreciate your feedback. Please accept our sincere apologies for any inconvenience this has caused you. Frigidaire uses some of the finest quality materials available and sophisticated assembly processes to assure manufacturing accuracy. Although we place a great deal of emphasis on quality control, after a reasonable period of usage, many factors beyond the control of the manufacturer may affect any product.

Upon searching our database, I see that you have called into our customer engagement center and have been in contact with our corporate supervisor Angela. I do apologize that the resolution that our supervisor provided you with was not to your liking. The assistance offered to you by our supervisor is the only thing we would be able to provide.

If you would like to speak with another corporate supervisor, you will need to call into our Customer Engagement Center. We are available Monday through Friday 8:30 am to 8 pm Eastern Standard Time at 1 (800) 374-4432.

Please let me know if I can be of any further assistance!

Regards,
Keyanna A.
Correspondence Specialist

David Kugler

Certified Executive Chef

I would NEVER buy any Frigidaire or Electrolux product again or accept a "home warranty" through Choice Home Warranty. We bought a 20 year old house - don't know how old oven is. I was cooking in a dutch oven at 325 degrees in the upper oven when I heard a loud pop noise. I opened the oven door to find I could see the red coils in the bottom of the oven and that what I now know is called the liner cracked. A service person came who explained what happened - that he had seen it before - and not to use the oven as it was dangerous now. He said he doubted he could get the replacement part. Choice sent a second person out who only took a photograph. Then we were told the crack was impossible under normal wear and tear. We are fighting Choice Home Warranty to cover it - they of course claim we used the oven improperly!!!!!!

Appliance serial numbers are coded for the date of manufacture, usually year and month. Model numbers are typically coded for the year of market introduction of the particular model. Appliance411 website has a decoder page. The coding syntax has a repeating cycle, varies per the manufacturer. Some are 20 years, some 12, some 10 years, etc. ... so the decoding results may give a choice of dates that must be interpreted.

We have the exact same crack they are sending someone out to check it out

i hope it can be fixed or replaced we have homeowners insurance 🤞