Very generous return policy. Just print a label and send it back.

I've returned a few things for various reasons. They have a great return policy usually,and returns are easy. You print out a shipping label, and drop the package off,usually at a ups store. Once,I ordered 2 marble lazy susans. One was broken in half when I got it. It was very easy to return it,and I got the refund within a day of taking it to the ups store to ship it back. You may have a harder time depending on the seller if the seller isn't amazon. But amazon itself is very helpful and will work with you if you have any such problems.

They are very good about returns. I purchased some tee shirts for hubby at Christmas. It was the wrong size, sent back & again they sent the wrong size, sent back & again they sent wrong size. I got the tee free & a gift card for my trouble.

They are excellent with returns. I have only returned a couple of items out of a zillion ordered but one time when something arrived broken, they sent a new one even without a return.

I agree with the others. Returns are very easy and prompt.

Returns are very easy, if it was sold or shipped by Amazon, once you start buying from private sellers who ship on their own, it can be a real hit and miss.

Go back to the product on Amazon and see who shipped it. And when you're completing the questions about why you're returning it, be sure to say it was defective.

If Amazon wasn't involved with the sale and you have a problem with the seller, call Amazon's customer care and they will still take care of you just to keep your business coming in the future.

ETA: Please don't forget to put a review and let other buyers know. A growing problem with Amazon lately has been sellers mostly out of the states selling products that are old like your lotion or even counterfeit.

Check how much it is to send back first. It may not be worth it. :\

They've been great on the few things we've returned. We've never had to pay the return postage.

Returns are really easy, but check the shipping. If the item came from a 3rd party vendor (not fulfilled by Amazon), you may have pay return shipping. I learned this the hard way recently, but the item didn't fit and cost too much to keep.

I agree. They are very good about returns. I have only had to pay return shipping when it was my mistake, but may have been luck and not buying from third party sellers. I also have prime, so when something is damaged they ship the replacement without waiting for the damaged return. I think you have something like three weeks to ship the damaged item back.

Remember....you have 30 days for a return. Not 31 or 32. You can check their return policy easily on their website. They are, in my experience, a wonderful company to do business with.

I was going to return an item bought from a third party through Amazon, but the company instead credited my account and told me to keep the item. It was heavy and bulky and would have cost them a lot to ship it back. (They were going to pay the shipping charges, not me.)

I was very pleased. It was a knee roller that I used when I was wearing a cast - and it broke after 6 weeks use - but I only needed it a few weeks longer. I got a full refund.

I also contacted Amazon about an inexpensive product that didn't work. They told me to keep it and just refunded my money. Annoying, but very easy.

This was my first order from Amazon and yes this lotion was send by a private seller. The lotion was not expensive so I will not bother to return. Lesson learned. Thanks to all who posted.

Returns are easy. A couple items they gave returned my money & said just keep it. Most everything else I print a lable & UPS picks it up the next day for free.

Pump toad, I'd be really surprised if you didn't get an email from the private seller asking you to give them a review... it happens to me every time I buy something. Several times I have replied back to them that there was a problem - I had a speaker that only worked one time, a gadget that one of the items on it was hard to use... both times the companies sent me new products and told me to just dispose of the defective ones.

I was happy to give them good reviews on their customer service as well as the replaced items that worked as they should.

I've returned a few things. Always free returns, they email you a label to stick to your package. In one case we didn't even have to send the defective item back, they just sent us a new one.

Easy return are the main reason I buy almost everything from Amazon. They are great, and you can either drop off at ups or ups will pick up...ig it is sold by Amazon or prime eligible.

I'm having a problem with them now with a defective GPS. WIll never buy from Amazon again.

Always easy returns for me. In fact, all three of my returns were refunded immediately after UPS scanned the return label.

I recently returned an Aire Minka fan. Defective. Immediate refund.

HDMI cables that would not function with ARC feature. Immediate refund.

Two Fluance Home Theater speakers. Damaged box, scratched cabinets. Immediate refund once scanned by UPS store.

I think the success of returns is directly linked to whether you are buying verified by Amazon products, or 3rd party sellers who also post (crap) for sale on Amazon. I've been burned twice now by 3rd party sellers. I will never again buy something on Amazon from a 3rd party seller.

Amazon was only partially useful in attempting to resolve both issues. I could type the whole saga out but in the end, I bought products on Amazon no one would stand behind. One product was not as advertised (was a cheap Chinese knock-off, not the genuine thing), and the other product was advertised as having a life time warranty which the seller would not honor. Both times the 3rd party sellers were unresponsive, and actually 1 seller got weirdly upset and borderline personal with me (it was borderline creepy). All communication went through Amazon's system too, so they can follow the conversations. In the end, the defective product is still for sale through the same 3rd party seller on Amazon and still comes with a lifetime warranty no one will likely honor.

I wanted to love Amazon. I used to love Amazon. But they are wrecking their good name by associating with 3rd party sellers who are shysters and so as much as it kills me, I'm no longer buying anything from them.

caseynfld, "always free returns"? How so? Sometimes items will indicate free returns, but that's not the norm (even for Prime members, of which I am one). Just because they send you a label doesn't mean it's free. The return shipping amount is simply deducted from your refund. If you have a different experience, please let me know how it works.