Thank you. I think that is what I will do. I unfortunately opened up a lot of the boxes to see what percent was cupped. Can they make a case that since I opened them I own them or is it more common that they will take them back regardless because they are defective. I also paid 200 for shipping. Are they going to reimburse that as well. Will they expect me to pay for shipping them back. I am just trying to get a sense of how big a fight I need to wage. No matter what though these are going back and I don't plan on paying for any of it. The only question will be whether they take it back voluntarily, or I have Visa cancel the payment, or I end up in small claims court.

I would contact Visa immediantly, by phone then by USPS, registered

mail asking for confirmination receipt.

Also lodging a complaint and the company to pay to return. Do this by

email so you have everything in writing.

Visa should help you because you received damaged goods.

good luck.

i would not install engineered wood for the reason you see in yours.

if it gets wet it curls.

Contact the point-of-sales first! They delivered imperfect goods. It will be on them to get it off of your lawn/driveway.

Call the point of sales and find out what THEY need from YOU to prove that you have defective product. It would help to have a flooring professional who will "vouch" for the distortion.

Don't think too far down the line just yet....give them a chance to correct this. Opened boxes can be returned so long as they contain MORE THAN the industry standard of 5% waste/mismilled/warped product.

Document. Document. Document. Calculate. Calculate. Calculate. They are your GREATEST form of defense. And feel free to get the point-of-sales out to your home to view the delivery.

Good advice from Cancork.

If you meet with a brick wall, then the folks at VISA may be able to do a charge back. Start as Cancork recommends.

Thanks all. I started the return process with the seller and sent an email detailing events plus pictures. They sound very reasonable but we shall see what the manufacturer wants to do.

Are these board warped so that the middle of each board is higher or lower than each end? I don't find that to be particularly unusual, especially if the boards flatten with light pressure. It might make it slightly harder to install but once such a floor is glued down with all of the tongues and grooves engaged, the issue would go away. If I received material like that I would most likely direct my installers to install it.

The boards are crowning so the middle is higher then the ends. Some are pretty bad. Average ranges of defective boards are 1/4" -2" crown over 4 ft. I tried dry fitting a crowned board between too straight boards and still got a bounce. Trying to do this for all the crowned boards would take forever and still might not work.

So I spoke/emailed the owner of the retail store and sent him some pictures. He agrees that the crowning is way too much and that it needs to go back. He later sent me an email stating that the manufacturer may not want to pay for shipping it back because it was from a discontinued run. I guess his implication was that they would just let me have it. I doubt that will happen but who knows.

Just to close out the story for the benefit of future readers. The retailer was great and handled everything. He said there was some back and forth with the manufacturer but eventually they agreed to refund my money. They also didn't want to pay to ship it back so now I am trying to install it they best I can, keeping the bad boards under the bed and furniture. Thanks again for all the input.:)