I don't know, but there are law suits against Samsung.

Have her select a more reputable brand.

Return!!! My first choices would be Electrolux or Whirlpool Duet...both great! While LG and Kenmore Elite have the horrible water hammer issue still, they make great machines as well.

NO Samsung. N E V E R.

10 year warranty. On the motor, I assume.

These washers all use brushless motors that are friction-free, thus very little wear. These warranties are standard on higher-end machines in Europe that use brushless motors. Actually, LG and Whirlpool in Europe are now saying that their (brushless motor) washers have a "lifetime" warranty on the motor. Naturally, both companies have their own definition of lifetime...

I told her about this thread and I suppose she had read your inputs. Thank you all. She has done a couple of loads but maybe Lowes has a satisfaction guarantee.

I have a Samsung top loader that was involved in their recent recall. Its about 4 years old and held up great until a few months after the recall and then it started shaking and adding tons of time during the spin cycle (which is related to the recall). They sent a DishTv person out to do the recall repair and immediately after he left, the first load I did, it was worse than it ever was. I called back and got to the warranty dept b/c after the recall fix, it was now a warranty issue. But there was a lot of phone calls back and forth to get the warranty work approved.

Finally, its all fixed, but I couldn't use my washer for about 2 weeks and it would have been longer if I had not been so aggressive with my phone calls to them multiple times a day. Laundromats are not cheap either. This was all right around Christmas time and I was pissed. I actually ended up contacting a Samsung executive on FB and wrote him a loooong message about how terrible the whole experience was (I have left many of the details out, but nobody seems to know what they are doing or care, etc. I felt like I was inconveniencing them b/c Samsung cut gave me a washer that might explode.)

Anyhow, the executive did take about a month to get back to me and by that time the washer was fixed. But he was actually super nice and is sending me a check for $150. That said, even after his act of kindness, it will be a long time before I buy another Samsung appliance. Their customer service is absolutely horrifying. The only time I have had worse is with Comcast.

She should read the reviews for the machine she purchased, and for any machine she is thinking of purchasing.

I've been watching repair videos of front load washers made by LG, Samsung, and Whirlpool on youtube. The machines all look virtually the same on the inside.

My suggestion is to read both user and professional reviews (Consumer Reports, Reviewed, thesweethome, etc), read the specs on the manufacturer's website (look for washers with a built in heater, as well as allergen and sanitary cycles), read the owners manual, then go to the store and carefully inspect the machine including the detergent drawer, door hinges, drum, and boot. Do you see and feel quality or does it look and feel cheap? Buy from a trusted retailer and purchase an extended warranty.

I have had wretched luck with my Samsung French doors fridge. The machine is flawed and service has been really 3rd rate.

However, no mechanical problems with my Samsung front loading washer and dryer. Going on 2 years old now.

I don't pass up an opportunity to express my severe displeasure with Samsung service. But the washer and dryer have been good so far.

Good luck with your decision.

Jn, I too had terrible luck with my French door fridge. It's working now, but a year in, I had 3 failures. And the extra insurance I had pitched would have given me a new one at the 4. Darn, it's working fine now. The whole thing was a mess. I will never buy Samsung again.

Samsung seems to have a lot of issues with their refrigerators.

I forgot to mention to also take a look at Facebook posts on the respective brand's Facebook page. There are a lot of horror stories but also many reoccurring issues (Samsung refrigerators have major issues just based on Facebook posts).