About two pounds of potatoes rang up for $42. Luckily I was done putting my stuff on the conveyor and spotted it as it scanned.

The most recent was yesterday @ Dollar Tree. Rosarita red enchilada sauce, 10oz, rang up @ .33 cents, so I purchased 20 cans! (they expire in 2017) If it's correct then it's a great deal.

I've had a $10 pot roast ring up for $37 @ Krogers. DH bought 12 frozen burritos, was charged for 27 @ Walmart.....?

I can't remember but you really have to watch. I find mistakes constantly.

The cashiers have to pay out of pocket when they come up short at the end of their shift (so I've heard). I wonder when they are over if they, or some, might pocket the extra money. That could be a new version of shoplifting. It happens way too often but they are pressured to work as quickly as they can ....

Just yesterday, I unloaded a few bags of groceries and thought, "Where's my eggs? I swear I bought eggs! Did I actually buy the eggs? I opened the carton up to check them out. Did I put it back?"

So, thinking I was losing my mind, I went through the trash to find my receipt and yup, I bought them. The checker must not have put them in my cart.

Got the receipt and will take it back tomorrow and get my eggs!

A month or so ago, I was checking out at Wegmans and thankfully was looking at the screen while my produce was being rung up. The onions or something got rung at @ $16.99/lb (the code input was for something similar, but not something that was that pricey).

I caught it and the checker called a manager who voided it. Good. However, wth about your system charging 17/lb for onions?! The manager just voided and walked away. How about fixing it?

I know that happened to others and they were probably making hundreds of dollars from it.

I can't keep track of the grocery ones, but I've never had a huge one. However some year ago, as my family of four stopped at a restaurant on our way to the way to a family reunion and when the check came we had been charged for 17 veal oscars in addition to the othr 3 meals. Can't remember the amount but th it was significant. It's been a family joke ever since.

Wow, how did your server not catch that?!

Years ago I checked my receipt when I got home and was charged $24 for 4 rolls of toilet paper. I usually watch with an eagle eye when they're checking but had my two DDs with me and they were arguing about something and I didn't catch it. Went back the next day, to the same clerk, and showed her the receipt and her answer was, maybe because it's colored. This was back when they had colored TP. Told her that was impossible and after arguing got my money back. Was told later that she had screwed up at another grocery store in town and they had fired her and later she was gone from this one. We only had the two stores so guess she moved to another town. lol

Today! We had seen a metal shelving unit at Lowe's that was perfect for my laundry room. It has shelves on one side and a hanging rack on the other. Just what I needed. It had a price of $59 hanging off of the actual unit which was way up on a raised wall display. We came home to measure if it would fit. So today we go back to Lowe's and there it is the price still hanging off of it with the description of the exact item. There was only one box of them left so my husband put it in the cart with our other stuff and we go to check out. Luckily my husband was paying attention as she rang it up, I couldn't see the register. It rang up at $99! He said no that is wrong. They would not believe there was a price on it. I had to drive my scooter back to the row and take pictures! No one would walk back and check it out. So I show the pictures. Then they question is it the correct item number. I said why doesn't some one just go look at it? Gee imagine that actually go look instead of making me do the work. So she followed me there and sure enough there is the price tag with the description hanging on the actual item. NOT much they can do at this point but sell it to me for the advertised price. As we were leaving I said someone better go remove the price tag it's been there for over a week now. I bet if we go back in a few days it's still there. I was not going to back down! Advertised price is just that.

I am happy to have my new laundry room shelving unit.

I was charged $12 dollars for a single head of cabbage. Caught it, thankfully!

One of our grocery stores has had numerous owners over the years that we've lived here. As with most grocery stores, they had a weekly ad. Usually when you came in the regular price would ring up -- not the sale price in the ad. You'd mention it to the checker, who would fix the price on your ticket (and NEVER write it down to tell a manager so it could change). I always felt that this was a way to get extra money . . . you bought the item because it WAS on sale but you never got the sale price. And if they were caught, oh, well, they'd fix it for you. If it was on Wednesday, I would think perhaps they hadn't put the correct price in but it also happened on Monday . . . was I the first to buy that sale item? I think not! And a lot of people don't pay attention to what they were charged. So they probably sold more and made more money. Quite clever and I do think it was a scam from the grocery store.

Do any of you report when you are undercharged for something? I've noticed people often think being overcharged is wrong (and it is) but think nothing of being undercharged and say it's the store's mistake. Curious what people think. I feel guilty if I don't correct it.

A few years ago, I went to the U.S. to shop (I am in Canada). I saw a couple of tops that I wanted to purchase at Macy's, but one was a petite size. I took the two tops to the sales desk and asked the clerk about the sizing on the petite top, then said I would purchase both. We chatted, she put the tops into a bag and I paid. Items were on sale and the system of payment was different from ours at home, so I noticed nothing amiss. While heading toward the border, I checked the sales slip and found that I was charged for only one of the two tops. Sometimes I think about the sales person and hope that she didn't have to make up the shortfall herself.

Yes, I had bought a number of clothing items and found that I had not been charged at all for one pair of pants. Went back to the store and had a terrible time trying to get the service desk people to actually charge me for the item. Guess they weren't used to that!!

Years ago I was charged a flat $5.00 for something--maybe a .50 item. Most things in my grocery cart were priced at .39, .99, etc., and I hadn't bought anything that cost $5.00. I caught the mistake, and the checker removed the charge. I've caught a few other mistakes and received the items free, but probably missed a bunch.

A few years later, at the same store, I noticed that the checker rang up a bag of more expensive potatoes for a lower price. I pointed out that mistake, and he said, "Wow, you could have kept quiet, and no one would have known." I told him that when they overcharged me, I expected a refund, so it was only fair to let them know when I was undercharged.

Another time, at the same store, I wasn't paying attention as my items were bagged, because I was talking to a friend who had entered the check-out lane behind me. When I started to unload my groceries at home, I realized a package of lunch meat he'd bought for his lunch the next day had been put in one of my bags. I hadn't been charged for the lunch meat, so I called his wife and told her I had it, and asked if she could catch him before he made it all the way home--a few minutes later he stopped by to pick it up.

Recently at Lowe's I bought a couple of pieces of hardware, which were placed in a plastic bag by the employee who was helping me. He wrote the item number on the bag, and when the checker rang it up she said I owed something like $42.00. For two washers. I told her that couldn't be right, and she told me she'd entered the number that was written on the bag. I insisted the number had to be wrong, so she finally entered the item description to get the correct price. That one was easy to catch.

This is why I scan my own items, although once I did it to myself. I hit the 1 button and it didn't take so I hit it again and charged myself for 11 avocados.

I always speak up when I am undercharged, or overcharged. There are a lot of honest people out there

I also speak up when undercharged. Just yesterday I was using the self checkout and my broccoli rang up at 31 cents instead of 99 cents/lb. I asked the clerk about it and she had a difficult time getting the price adjusted and said to just accept the 31 cent price. She probably spent more than that in time tying to adjust it.

This is an old story from nearly 40 years ago, so things have probably changed, but where I worked, grocery checkers (and we had to punch in the numbers after finding the price tags on things) had to join the union. I think that afforded us the protection of if the drawer was short, you got one or two chances at that before you could be fired. They would also take people, after they had been checked out, and say, would you like a shopping coupon if we can check your register receipts, we are checking the accuracy of the clerk....and they would take them down a few rows to an empty checkout, and pull all the stuff out of their bags, and check it against the register tape. Obviously if it was wrong that could get the checker in trouble. Sometimes, we'd "fudge" because no price tag could be found (and often the customer "insisted" they knew the price) and sometimes it would have taken years to get a price check.... (Anyone remember A&P) w head those coffee grinders at the end of the checkout....

I always have the undercharges corrected. It is a real pain sometimes because you can already be out of the store and because it happens so darn often. It is time consuming and I am usually exhausted by errand time! That happens mostly with heavy items on the cart that get missed and I forgot about and didn't point out. The ring up errors are usually overcharges.

I do know some people who consider it the store's error so their good fortune. They see no problem with that.

I do wonder about the market fixing the problem that's in the system, vs. just correcting the price because I caught it.

In my example above (Wegmans), the reason it really caught my eye is because my shallots rung up at onions, and I thought that the price per lb. would be less, as generally, shallots cost more.

So imagine my surprise when I saw the screen display onions @ $16.99/lb

What???

Sure, my shallots got fixed, but the manager who voided the transaction just went on about her business. I wondered if she really understood that not only did the checker input the wrong code, but that code's price was corrupted with a ridiculous price.

Someone or ones that day or days got screwed.

chi.....I tried telling a checker I gave her a $10 not a $20 and her manager over heard and she got in trouble...she was sooooooooooooo MAD at ME! That happened a few times....years ago...now I don't open my BIG mouth. I usually just go to customer service as soon as I leave the checkout. 75% of the time I require a refund on a misrung up item.

I'd be surprised if they can adjust a price on a cashier terminal. But staff does often seem apathetic about such things. I have brought damaged stuff to their attention or even to customer service - including things that could have gone bad - only to hear them call someone over to put it back on the shelf!

It also amazes me how completely clueless some of these people are. They act like you are just complaining about something when you are letting them know something is in need of attention!

Drives me crazy to see such apathy and lack of interest.

Back in the '60's I charged someone $37 on a 37 cent jar of jelly! Glad she spotted it before she left the store, gave her a half gallon of ice cream for her troubles. Took me a while to live that one down.

I do both! If I'm undercharged I let them know, too. What irritates me is if you catch it after they punch cash tendered but before they give you the change YOU have to go over to the service desk, rather than fixing it right there at the register which means standing in ANOTHER line. I wonder if it is another ploy by the supermarket to keep the overage?

I had an error take a loooong, long time at customer service. I waited patiently as they straightened everything out. Then she tells me they will not charge me for such an such because of the problem. Happy customer she got!!! Such great service! Then I get home and find I was in fact charged! lol

Time is money. My time. The store's time. Unless there is a considerable over- or under-charge, I let it go. The grocery biz is hugely complicated, with a zillion different items, and stores operate on very thin margins. If I observed a *pattern* of inaccuracies, that would be cause to complain to management.

I rarely find an error at any store since everything became computerized.

Remember when laws required that every item had to be individually stamped with its price ? What a savings for stores and for consumers when that law changed.

Family reunion at the beach. We did a large grocery shop so didn't notice til we got home that the birthday cake we bought cost $42! Grandma was idly perusing the receipt when it caught her eye. Took it back for the refund and got it free.

There was a store near my previous house, I think it was Albertson's, if the register rang up different (more or less) than the advertised price on the shelves, you got to have one of that item free, but you had to go to the customer service area. I think that helped them, because even if you were undercharged, if you said something, you got it free.

In Michigan there is a law, that if something in stated, advertised, signed to be, say $1.99 and you get charged $2.99, you can get a "Customer Award". That means that you take the item and your bill to the service desk and they have to refund the overcharge, then give you 5 times the overage, up to $5.00. So, for that $1.99 item you would get $1.00 plus $5.00. So I all ways be sure to check my bill if not right away, as soon as I get home. Doesn't happen very often, but it does happen!!!

I love when the stores pay me to shop there.

The service desk is supposed to change that price in the system right away, but sometimes I've gone back to the store several days later and the item was still ringing up the higher price!

Lucille, I like the idea of getting reward for both undercharging and overcharging if you report it. This way, they can quickly correct it in the system.

Years ago, a local supermarket would give the item for free if there was a price discrepancy, but they stopped it because I think too many people became more alert and found too many errors.

That's a good point about the time it costs but the only time problem I see is the customers. Those employees are there already on the payroll working the desk. I don't think it is costing the store an extra hire to cover handling whatever discrepancies get reported during the day. It just keeps whoever already needs to cover the desk busy. It's a huge waste of my time and energy as a customer though because it does happen a lot. Sometimes you even need to wait in line.

Years ago, WalMart used to have a policy that if the price on an item rang up incorrectly, you got $3.00. That's gone out the window.

Just today, DH & I went to Braum's (dairy store chain here in OK and surrounding areas) to get milk. We bought 2 gallons of milk, 1 container of ice cream & a loaf of bread. Got to the car, DH said that the total didn't sound like enough.

We looked the receipt over and they'd charged us for 2 containers of ice cream & a loaf of bread and no milk. Back in he went to get it fixed.

I'd have rather had more ice cream. ;-)

In Canada, if the price of something rings up more than the sticker price, you get the item free UP TO $10.00. But only the first item. So if you were charged $3.99 for a $3.49 item, you get it free. If the items was $19.99 and it rang up $24.99, you would be charged $14.99. If you have more than one of the items to purchase, you would pay the correct price for the rest. BUT: rarely if ever does the cashier automatically do this. You need to ask if they abide by the scanning code of conduct. Not all businesses to. Human error happens (someone has to program the computer), and not all businesses abide by it. We will give you the price you see on the shelf even if we know that is the wrong price (unless someone stashed that item in front of the wrong tag: customers do that all the time), but won't do the scanning code of conduct unless you ask. And in Canada it is illegal to take any money off an employees paycheque because of a mistake he or she makes. Besides, how is your boss going to know for 100% sure that the one item missing off the shelf was accidentally not scanned at the cash register and not stolen by a thief?

I've heard if their cash drawer doesn't add up to what it should, if they come up short. I'm not sure what that entails or how they know what the cause is. I have heard that many times over the years.

I had a part time grocery store job with a large area chain (Ralphs in LA) during high school and college, that was late 60s into the early 70s. Totaling out the drawer was done by the assistant managers and often cash drawers were shared by different employees through the course of the day. We were never told about shorts or overs nor did we pay for any. I can't speak for what practices are today.

These days, if I've purchased a large number of things, I'll scan the tape quickly before walking out the store's door. It's a habit, I've never found anything signficant and I assume errors made are done innocently. It seems most cashiers pay little or no attention to what they're doing. It isn't because they're so good they can be inattentive, but rather I think most don't care.

Don't remember but what really stands out is the frequency. HST, can you imagine the task of pricing every item in every size plus discounts or any other change??? And since we get flyers weekly, it is quite a job.

Re: Re-pricing. I was intrigued to see electronic displays on top of clothing racks at Kohl's (department store). Rather than having an employee run around replacing printed signs saying, "SALE 20% OFF", the electronic signs could be reset remotely to read, "SALE 30% OFF". A savings on paper, printing, delivery, and employee time.

I was charged $34.98 for a loaf of bread. Considering that I had only purchased the bread, 3 apples and a quart of milk it was kind of obvious - but not to the cashier. I had to go to customer service and explain the error - it boggles the mind. No wonder Canadians are failing at math. Note I still refer to milk by the quart, butter by the pound etc.

You can sure tell by some of the postings who has never worked in retail! LOL

Anyway, I'm occasionally mis charged and if I catch it I try to speak up whether it's over or under. but if I get home and didn't have an item, I seldom go back, especially for an item that's $1 or so. Not worth my time and gas.

Cashiers and even managers CANNOT change the computer at the cash register in large chain stores so they're not being indifferent or apathetic, they're just doing their jobs. Most all large chains have people in charge of pricing and they're NOT at the stores 24/7 so they can't go running to them to update the erroneous price so give them a break.

There's a certain store I won't name but has a big W in it that is notorious for bagging problems. I always check and double check that spinner thing, I've seen too many times where I didn't get all my bags and it's annoying. And I've arrived home with an air freshener I didn't buy but was in there. I'd give it back if I was at the store but won't drive back to give it to them. Another reason I like self checkout.

The paying out of pocket for shortages thing: Mostly hoax. Some places might try it but most places it's illegal. One place I worked tried to do that to the cashiers and I had to go to battle with them reminding them of the liability they could face. So they changed their policy to the employee has to "find" the shortage or be suspended when the shortage was over $20.

The idea that ringing things in for a higher price is a way of theft doesn't work either since they're accountable for what's rung in so the overcharge would be a shortage if they tried to take it.

I do like stores like Menards, Target and even Walmart for having price scanners so you can see what will ring up at the register. I check a lot of things. And there's a lot of things that have no shelf tags, which is employee laziness.

$212.00 for a (normally $1.79) loaf of bread a couple of years ago. The bar code wouldn't scan, so the new checker entered the number manually--and incorrectly. I had to tell him multiple times, and with increased insistence, "That cannot be the correct amount...", before he finally stop scanning my other items to check why I was complaining.