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debo_2006

Mouse arrow disappeared and can't get it back

9 years ago

So, my mother calls me for all her computer issues and I usually fix them via Teamviewer. This time, she said she was on Internet Explorer playing a game which she has been playing for years and her trackpad mouse disappeared. She tried using a USB wireless mouse and while she can see the mouse arrow on the screen, it does nothing when she clicks it. She now has 2 pages of stuff appearing that she can not close, though I don't even know what screen these are appearing on as it doesn't sound like it's her desktop screen. One is Adobe something, don't know what the other is. Non-closable. She is computer illiterate and doesn't know how to quite explain things to me. She does know not to click on crap she is unfamiliar with though - I lectured her on that.

She rebooted several time and the same thing came up. She has an Asus laptop using Win8.1. I tried looking this up on the Internet and can't find much that is helpful. Thanks.

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