I have one of these fridges - the E522 series (32" wide) with flat doors and in-door water dispenser (model E522BRXFDU2). We got it because it was the only counter-depth fridge that fits our cutout, and it actually fits the cutout perfectly for us. We have had it since August and we have been happy with it. We had one issue with the water line, which turned out to actually be due to a slightly improper installation (not Fisher and Paykel's fault), but they came pretty quickly and fixed it without charging (even though they could have). If you live in LA, NYC, Philly, or a few other areas they repair directly which is nice (agents still used in other areas). The doors will hold something about as deep as a 2-liter bottle. Traditional gallon jugs won't fit, bit the tall square kind may. You can fit probably 5 2-liter bottles or half-gallon milk containers in the tall shelf at the bottom of the door. The shelves are as deep as you'll find on any counter-depth fridge, so if you can find any CD fridge in a store you can visualize how deep they are. They are not split (so you can't adjust the height of just half a shelf) - they fit in grooves on the sides of the fridge, which has the upside of making more usable space as there is no bracket under the shelf holding it up. The produce bin has a very nice metal slider so it doesn't get stuck like on my old (and not cheap) KitchenAid fridge. There is no snack bin if that's a big deal to you. The usable space in the fridge is just a bit smaller than you'll find on the average 36" wide counter-depth fridge - it's less wide but it's designed to make good use of the space that's there. The freezer is not large. However, again it makes very good use of the space that's there, through using three drawers and using an icemaker that doesn't take up any space. (The little ice scoop is a nice touch too.) I saw a measurement that the usable space is about the same as the typical 36" CD, but it's probably still not quite as big. I do LOVE how easy the drawers slide out (on metal rails) versus the drawer in my last freezer which could be difficult. Because all the freezer space is used for the drawers there is no light, FYI. The water in the door is nice and looks a bit nicer than the average dispenser. Only slight drawback is that it's not he absolute quietest fridge, although it's probably not louder than average. If you get this fridge, I *highly* recommend getting the Version 2 model (the model number has a 2 at the end - like E522BRXFDU2). These have brighter LED lights in the refrigerator, a much better icemaker (makes ice twice as fast as before), hidden hinges, and a few other enhancements. If you have a copper water line you will need to get a fitting to connect a plastic line as the fridge cannot accept copper piping. Really minor though, as it can be picked up at Home Depot for about $3.

We have a new Fisher & Paykel fridge, but it's a different model than the one you're looking at. Ours is a single-door bottom freezer one with no icemaker (the saleslady thought I was nuts). It's only been a couple of months, but so far so good. The interior design is really nice -- it seems less "plasticky" than some others -- and the finish does indeed resist fingerprints. We have young children, so we have tested that part out pretty well. It would be nice if they offered the option of an internal icemaker without any door dispenser, but oh well. (We did not want a door dispenser.) Double check the door dispenser of the one you're looking at. I was under the impression that none of the F&P's had ice through the door, only water. It might not matter to you, but it's just as well to know before you take the leap. I will say that the ice cube trays that came with ours are about 10 times easier to get the ice out of than any other ice cube trays I've ever used. Good luck with your decision. Ours was easier because a single-door fridge (not FD) works best with our kitchen layout, and I definitely wanted the freezer on the bottom, and I also very much wanted counter-depth so I could reach the cabinet above the fridge. And there is exactly one manufacturer of single-door bottom-freezer counter-depth fridges under 72" tall available in the US. So all we had to decide was whether or not to get the water dispenser/icemaker and whether to get the one with the freezer drawer or the one with the freezer door. (We got the one with the door and it's very cool. So to speak.)

I am NOT saying that this is a bad thing, but F&P has been in increasing financial difficulty over the last few years. Chinese appliance giant Haier, who had a 20% stake in F&P since the 2009 downturn, just won majority control of F&P with the next four largest shareholders agreeing to sell their stake to Haier. This gives Haier 51.6% of F&P. It remains to be seen what effect this will have long-term on F&P's manufacturing and quality control. Haier is making no promises about possible staff layoffs or other changes. Here is a link that might be useful: SF Chronicle: F&P bought by Haier - Oct 18, 2012 article

I have that model on order now. It should arrive in the next 1-2 months. I desperately wanted a built in fridge for our 80 yo house’s small kitchen. I spent a lot of time discussing the reliability, value, and look of FP with a couple of people who have been selling appliances for decades. They deal primarily with high end brands so the FP fridge is entry level pricing. They had no qualms recommending the FP except that the ice maker is notoriously slow and it is a small fridge compared to the counter depth model. I played around with FP side by side with higher priced brands in the showroom literally dozens of times. It is a very nice fridge but not comparable to a SZ, Miele or Thermador. There is more plastic, the doors feel lighter, the bins and control pad are basic. It’s more a Subaru than a Range Rover! That being said, it’s reliable and no other truly integrated fridge comes anywhere close to that price. Be sure you purchase from a local dealer so you have access to their installers and service team. I wouldn’t buy a FP in an area w/o that support. Even the most reliable appliance will need service eventually.