They really should step forward if they know they have production runs with defects. Per the website, it's a Colombian company. The company has 3 manufacturing plants in Mexico and also 3 in the US. Many others elsewhere, including in Colombia.

Usually water damage caused by leaking pipes or other plumbing failures is covered by homeowners insurance.

"The reporter went door to door in one very nice neighborhood and all had them."

When a builder is building a new development, they buy appliances/fixtures in bulk. They get a discount for buying in bulk, and no one has to worry about different specifications for different homes. Every home in the development will have the same brand. Not at all unusual.

Then .....tempered glass sinks are exploding. Patio table glass....

Sinks not safe

It is nice to upgrade if you can afford it. But buyers have the right to expect that appliances and fixtures installed by a builder will work properly and will not harm them.

Nicole that shattering glass is so scary. Especially for the guy in the video whose sink exploded FOUR YEARS after installation.

In one college apartment I lived in, I came home from classes and found a plumber coming out of my apartment. My downstairs neighbor told me she had had water coming through the ceiling and called the landlord who called the plumber who found that my that the tank of my apartment's toilet broke.

It was an older model, so I pictured 3 1/2 gallons of water spilling out, and slowly dripping through to the neighbor's apartment, and said it was good that she noticed it.

She said it was easy to notice because she had two inches of water in her apartment, since after the tank broke, the float kept trying to re-fill the tank.

I agree with brushwork's point of view but often potential buyers are facing a completed product with no opportunity to change or upgrade. The same as any "manufacturing" business, builders focus their efforts on minimizing their input costs. Sub-standard materials are the cheapest and are often used for new construction, that's where the term "builder's grade" comes from.

Even more mischief can happen sight-unseen with what's behind the walls - plumbing, electrical, etc. Heating and air conditioning systems in new houses are a frequent problem because the lowest bidder HVAC subs are often lacking in competence and do shoddy work while installing the cheapest possible equipment. Problems of this type are usually soon discovered but can be expensive and difficult to remedy.

We stayed in a relative's new vacation home a couple of months ago and while beautiful, the sound level between the two floors was astounding. Not only was it easy to hear the little dog walking on the kitchen floor above us, but I could hear her wagging her tail on the floor--swish, swish. I do get the feeling that homes are built as cheaply as possible these days, unless they are custom.

I have been selling Vortens for 20 years and yes there are occasionally

failures but all ceramic toilets are not fail proof including Kohler or

American Standard which are also made in foreign countries.

There are so many variables involved in a failure. It could have been

a spike in the water pressure which rises tremendously in the wee

hours of the morning when nobody is using water. It could have been

a defective control valve. It could have been dropped by a plumber

that was in a hurry to set as many toilets as he could because he was

working on commission. (The more he sets the more money he makes)

I remember when we bought this house in the late 70s, that several folks in our development had trouble with cracking toilets over the years. It seems that American Standard had a strike, and management worked the assembly lines during the time our toilet shipment had been manufactured. Both of our upstairs toilets eventually cracked, one during the night. I heard this loud crack, and because I had heard about the problem, I listened closely. Sure enough, I could barely hear water trickling. We got up and turned off the water to that toilet. Previously, I had come upon the kids' hall bathroom and a sheet of water covered the floor. I had not heard that crack. Luckily, the water had not seeped beyond the floor into the ceiling as yet.