Difficulty turning on computer

7 years ago

Dell laptop running Win 10. When I turn computer on, I get the Dell logo then the dotted circle which never ends. Round and round. Windows is not loading.

This laptop is about 2 years old was updated to Win 10 from Win 8. Has worked fine since I updated it 6 months ago.

Im typing on my phone, apologize if not clear.

Any suggestions would be appreciated.

Jane

This is what I see for hours!

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Comments (7)

zep516
7 years ago
last modified: 7 years ago
Hold the power button in for 30 seconds , it could help but I doubt it. Disconnect anything that might be connected to it.
mikie_gw
7 years ago
Two win10 laptops here both do that when not shut down properly & usually I just hold the power button in for the 5 seconds it takes to force it off is all that is needed. Next time powered on things starts up normal.
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jane__ny
Original Author
7 years ago
It worked!! Heaven knows why but it did.

I held down the button for a long time, disconnected everything. Powered it up again and there it was! What the heck?

Thanks guys, I would never have figured that out myself.

Bravo...

Jane
zep516
7 years ago
last modified: 7 years ago
"It worked!! Heaven knows why but it did."

"It removes the power from all components the affect of this is that the software interfaces between the BIOS and the hardware are severed and then the BIOS reestablishes those software interfaces between the BIOS and hardware when the computer is reconnected to power. This is coupled with the clearing of the computer's temporary memory. That way, if one of the software interfaces between the BIOS and hardware is malfunctioning, it is reset."
azinoh
7 years ago
I also have a Dell (a desktop) so this might benefit you and any other Dell user who might read it. I learned (the hard way) that whenever this machine receives a Windows Update to not allow it to RESTART, despite having that restart button conveniently there ready for you. From now on, I will always use >>START>>POWER>>UPDATE AND SHUT DOWN. After that, you can turn the machine back on whenever you want to. In addition, I will occasionally do a manual check for updates instead of letting them happen automatically. Updates are usually available on or soon after the first Tuesday of the month and I prefer to get them done when it's convenient for me and not when I'm busy using the machine for some other important task. That's my $.02.
jane__ny
Original Author
7 years ago
Thank you Zep! I have no idea what you were explaining but believe in you totally!!

Azinoh, thank you for the suggestion. I always do my updates manually so I don't believe that was the problem. Somehow I think the computer was not shut down properly.

I have the computer to sleep after 5 hours but many times I turn it on in the morning and don't get back to it until the evening. I am assuming that is what messed it up although I did tell it to shut down. But holding the power button down for a minute did the trick.

Jane
mtvhike
7 years ago
Just remember that after you do an update and shut down, the process is not complete. When you turn it back on, the update process will finish, which may take a long time. So, I always shut down after the update, wait a few minutes, and start up again. After the final update is finished, then shut down again.

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Difficulty turning on computer

Comments (7)

zep516

mikie_gw

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Difficulty turning on computer

Comments (7)

zep516

mikie_gw

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zep516

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