Long distance phone service
10 years ago
last modified: 10 years ago
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How is Room & Board's long distance customer service?
Comments (2)2 experiences with R&B customer service: I was familiar with Room & Board when I lived in the Windy City; would wander the store thinking about what I wished I had instead of what I did have (and about how long I'd have to wait until my then-current bed had to be replaced! When I moved to a city in the Mid-Atlantic, there wasn't a Room & Board close by. I drove to N.Y. to visit an ill friend and to go to the R&B there. Bought the Ella upholstered bed, a mattress, and an armoire (I pretty much knew from the catalog/online what I wanted). Was delivered in good time, but the delivery boys didn't do a good job on 2 particulars: making sure the armoire doors were perfectly straight (there are tiny adjustable screws on the inside hinges), and drilling the holes in the botom of the bed frame for the small metal legs (they were just a "tad" crooked). I waited a couple of weeks to see if I could "live" with how the bed legs looked (and I decided I couldn't, because they were in the sight-line every time I walked up the stairs to the bedroom). And I couldn't readjust the armoire doors myself. I called R&B and within a very short time a repairperson called to make an appt to fix the 2 things. Customer service was polite and easy to deal with. Fast-forward to last summer, when I had my bedroom repainted. I put sliders on the bed legs and under the armoire, and moved them out from against the walls to the best of my ability. There was plenty of room for the painters, and I told them that under no condition can they move the bed -- the room is carpeted and I knew they'd just try to slide it. Which they did, and I was PO'd. They dislocated some of the bed legs, and the screws were pulled out. So this is going on a few years that I had made my purchase, and R&B said "no problem, we'll set up a repair appointment." No questions, no charge. I have complete confidence in R&B. Now I keep wondering if my non-R&B sofa will ever "die"! But you MUST test-sit the furniture -- you've got that right! Seat depth can vary widely and what fits one person's legs (the length between butt and the back of your knees, and how it feels sitting with your legs tucked under you) may not fit yours. Good luck!...See MoreDo you 'bundle' services (phone, cell, etc.)?
Comments (24)tobygirl wrote: Wow, I can't believe the deals some of you get. We live in the country with one phone company and no cable available. Per month we pay $30 for local phone, $35 for DSL, $61.50 for basic Directv and about $25 to AT&T (for their 7 cents a minute plan), not including the cost of toll calls. Ditto for us! No cable and no DSL. $30 for land line (must have for my business) $5-20 for long distance (depending on usage) $90 for Dish (includes HD) $80 for cell phone service (2 phones) $50 for Internet (WildBlue satellite) It seems high to me compared to what others pay. :(...See MoreStill No Phone Service
Comments (4)Marilyn, We just switched to a cell phone because our landline service was so unreliable. We had no service for a week during Christmas, and needed to call my husband's aged mother. My husband finally figured out the problem, fixed it, and we were able to contact her. However, we were charged $30 for a service call! No service person showed up, and we received a call on Christmas morning from AT&T to tell us that the problem was fixed. Well, DUH, we knew that because we had fixed it! Then two weekends ago the service went out--no storms, no lines or poles down, nothing except we couldn't call or receive calls. On Monday service was restored. My husband told me on Saturday to not worry, AT&T just doesn't want to be bothered on a weekend to fix the problem. He was right. We now have a $20 a month cell phone (the phone was free) and other than the inconvenience of telling all our contacts that we have a new number, we are quite happy without a landline....See MoreDo you use a Web-based phone service?
Comments (8)CUB (Citizens Utility Board) recommends the magicJack Plus. We just received their newsletter containing a story about the service. It's $70/first year for a Voice over Internet Protocol (VoIP) service. That gives you the device and a year of calling US and Canada. Then you can buy service for another year for $30, or pay $20/year with a five-year contract. The 'Plus' is an improvement over the original, which required you to have your computer on to make calls. You can plug an Ethernet cable into the 'Plus'. The original is still available at $40 for the first year (device and service). The article has a Q and A about who should consider this device and service. 1. You already pay for high-speed Internet. 2. You already have a cell phone of landline for emergencies. (You'd have no VoIP service during a power outage.) 3. You make frequent long-distance calls. 4. You like extra features like callwaiting, call forwarding and caller ID. (All are included with this service.) 5. You frequently travel out of the country. (And would take the device with you.) It says you can use any type of phone and can call any type of phone. You can keep your existing landline phone number for an initial charge of $20; annual fee of $10 after the first year. This would be a selling point for our Maui condo. We have a lot of Canadian guests whose long-distance cell phone service is costly. We have minimum service on our existing landline at home (AT&T), but it costs over $200/year (including $30 in taxes)....See More- 10 years ago
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