Information from here: http://social.microsoft.com/forums/en-US/genuineoffice/thread/39cee7a1-b5f8-4c91-8223-c661e9361496/ How to troubleshoot problems that you may experience when you try to activate a 2007 Office product @: http://support.microsoft.com/kb/919895, and http://support.microsoft.com/kb/903275/en-us for Office Suites 2003 and below. The links will provide resolutions supporting Office Suites. However if the issue persists I would recommend you contact Microsoft Office support at http://support.microsoft.com/gp/assistsupport and choosing your product to create a support incident. There are two methods for activating Office; telephone and the Internet which is the easier of the two methods. To activate the product by using the Internet, follow these steps: For Microsoft Office 2007, follow these steps: Start any office program. 2) In the Office Activation Wizard, click the "Activate by using Internet" option, and then click "Next". 3) Click "Submit" to send your information to the Microsoft licensing servers. NOTE: When your information is validated, the "Activation Complete" page appears. Then, you can use the Office programs. You will not have to activate Office in the future. 4) Click "Finish" Please follow the below guidance for telephone activation for your version of Office: 1) Start any Office program. 2) In the "Office Activation Wizard", click the "Activate by using the telephone" option, and then click Next 3) Read the "Microsoft Office Privacy Policy" page, and then click "Next". Note You are not required to read the Microsoft Office Privacy Policy to continue these steps in Microsoft Office 2007. A link to the Microsoft Office Privacy Policy is provided so that you can read it at any time. 4) In the "Select your location" list, select a country or region. Call the telephone number that is listed on line 2. The customer service agent will ask you for the installation ID and will give you a confirmation ID in return. Type the confirmation ID in the boxes provided. 5) Click "Next". 6) On the "Activation Complete" page, click "Finish".

Did word come with your computer or did you buy it separately? If it came with the computer you should be able to restore it. If separate have you lost the cd? Your sister may have a different version of word. If you tell us what make of computer and other details someone may be able to help. If all else fails you can go the the free Open Office. The 'writer' portion is compatible with word.

I looked at the page and it looks legitimate to me. MS gives huge discounts to students. The other domains in the page source are ok also. Digital River is used by many companies for digital software downloads. w3.org is the World Wide Web Consortium. The other sites in the list box are just sites MS is using for other countries. I've downloaded commercial software in the past and I've learned to burn a CD or DVD as soon as I get it downloaded. I install from the CD to ensure it's a good copy, then put it in a CD case with a label that includes name of the software and the license key (as well as anything else I might need to know the next time I change PCs or have a hard drive crash).

https://malwaretips.com/blogs/remove-tech-support-scam-popups/ Go midway down the page and it shows how to use task manager to end task on the browser. If you have your browser set to open the tabs on restart you will need to stop that so it doesn't just reopen that malicious webpage. One of my elderly neighbors had this happen but hers had a very loud siren and the voice was extremely loud and terrifying to her. She called me crying and I could hear that commotion through the phone. I drove over and shut down the browser with task manager and then went ahead and ran malwarebytes updated scan just to make sure. She was clean and it was all gone. They try to freak you out and terrify you and hope that you will fall for it and call the number.