Hi, I'm new here but have been reading/learning lots from the board for a long time. Thank you for that! I just wanted to share my experience with my Miele washer(W4842) and dryer (T9802). I've had them for less than 5 years and seriously I've lost track of the amount of times the service tech has been here. Five times for a cracked piece on the washer ( they never could figure that out) and finally quit replacing it for me. Several more times for misc things. And several times for the dryer. The latest, they are "guessing" is the control panel (dryer) but unless they install it (at my cost) we won't know for sure. If that doesn't solve the problem then it's "probably" the motor. All of that would be roughly $1,000 I'm guessing so I've decided to not repair them and shop for new appliances. I'm so disappointed as I really did love the machines ( when they worked). Also these machines have been babied from day one. Probably going with Speed Queen.