Hi. As I mentioned, I did un-install & re-install at least 3 times following the instrux in the manual. No progress. I checked all the connections several times to no avail. Finally, after spending way too much time, I unplugged it from the wall outlet, where it has been plugged in since I got it, and plugged it into the breaker strip, and what do you know, it is now working. I guess the wall plug has gone bad. I don't know how many times my husband went out on a service call, only to find that the appliance wasn't plugged in/turned on. Once again, it was the simple fix. so if you have a problem, do more than just checking for good connection, actually change the outlet. Thanks

I thought I'd report back for people who are still looking. I ended up getting the Canon Pixma MX850 (after seeing the review at pcmag.com which suggested that there were substantial improvements over the earlier model (they were not directly comparing it to the mx700, but rather a recent MP??? model. Nevertheless, it sounded like this 850 was better than what came before (the details about how skip my mind, but I know in readin it, it seemed worthwhile). I had someone set up the Canon on Friday. It is big (and as Jane said, it's attractive and seems commercial in quality). I LOVE IT. The software is not bulky like HP, and it was easy to connect the printer to my desktop, my daughter's, my husband's laptop and my laptop. I can scan documents and the wonderful lcd display will walk me through simple steps. It asks if I'm scanning from the platen or document feeder, if it should be saved to a pc or faxed or emailed (I believe those were the choices). Then you can choose which computer to receive the scan (that computer must be on to receive it - otherwise I think it could be sent as an email attachment to be loaded on the computer later), and whether it should be saved as a pdf file or jpg. There are other formats for saving it in as well but I haven't tried that yet. There's also a way to optically capture the text and turn it into a text document which I think can be edited (for those without the expensive Acrobat Writer which allows editing of PDF files but costs a few hundred dollars). I know some of the above is very simple and naive, but I've included for folks like myself who have no idea what they were looking for. It easily prints in color or black. It has a duplexer. I'm not sure I'll care that much about printing two-sided documents, but I love the either of feeding 2-sided documents in the ADF (auto document feeder) and being able to copy or scan them without standing there and changing pages. That was a huge factor for me in getting this over the MX700 which doesn't have a duplexer. At first I hadn't considered the convenience of copying and scanning 2-sided documents by loading the sheets in the ADF, pressing a button and walking away. That's convenient. This printer is also remarkably quiet. I was used to loud functioning from my HP PSC 950 and didn't realize printers could be so quiet. I could even carry on a business call without interference. I'm thrilled with this machine (which Dell has for $239 - best price I found). Even my husband who saw no reason for obsessing about this choice is amazed at how much functionality and ease of use is packed into a $240 machine. When he saw what it did, he assumed I'd paid over $500. Lynn.

Owbist, The site U sent me is great..I looked at MANY sites but none was as good as this one. It did answer some questions for sure. I know how to change the setting to Best..normal & Draft BUT it won't let me change. The dot is in normal & I can't change it as the best & draft are grayed out. I guess I'm gonna have to call HP on the phone.. I don't like to as I can't understand most of them..They are in India. I tried once already & it disconnected. I'll try tomorrow & maybe I'll have better luck. Thanks & if U or anyone knows how to make them active please help me. You speak much clearer than India does :-) Dar

Thx for the suggestions - I'm pretty sure that the trouble is with the logic board too and will see if Sears can still help - if not, there is always the company who installed the doors and openers for me...looks like I should have had these openers plugged into a surge protector, huh??? Live and learn!