fudge catastrophe on induction - x-post
10 years ago
last modified: 10 years ago
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- 10 years ago
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Samsung vs GE Profile Induction Range
Comments (18)Avoid the Samsung. Cooks great, bakes great. Horrible Reliability. Here is the sad story. Trying to get warranty replacement or refund from Samsung, which has been utterly unresponsive to service calls. Retailer only somewhat better. It is utterly unacceptable that a range purchased for $1,8000 on 8/31/13 and not installed until Nov. 25, 2013 because of kitchen renovation delays -- and then only lightly used in two-person household -- blows up with a bang that interrupts electrical service in the entire house on June 27 when my husband simply put on a teapot to heat and then, despite "repairs," has a continuing series of operating issues preventing its use after only 8 months of service. It is also utterly unacceptable that Samsung, as manufacturer, was completely unable to schedule repair services within less than three weeks of the initial catastrophic failure of the range, despite many hours I spent on the phone, and on hold, with Samsung representatives. And despite the promise of one of them, ironically named Jesus, that he had placed an order for the retailer to deliver a comparable replacement range within a day or two (before the looming July 4 holiday). Alas, that was what is known as the Big Lie, clearly intended to simply get me off of the phone. Getting zero satisfaction from Samsung, I turned to the retailer, PC Richard, where I have found somewhat responsive service -- although the service people who are scheduled to appear within a week or 10 days of most requests never arrive with the appropriate parts, which are only ordered then, requiring a second service call, and a wait of additional weeks before anything is "fixed." And if the job requires two service people, a many-weeks-long wait, for special scheduling. The problems: After that loud bang and whole-house electrical disruption on June 27, nothing in or on the range top or oven worked, despite multiple attempts to reset it. The E-84 error code indicated simply that service was required (duh). Happily, at least, the circuit and surge protectors we have in the house to protect my extensive home office equipment, TVs, stereos, etc. did their jobs and after some panicked resetting of circuits, it turned out everything else could be reset. But the unit itself was useless for next FOUR WEEKS, until PC Richards finally got what was described to me as a new CPU for it, PLUS the two repairmen required to install it. They worked most of the afternoon of July 28 replacing a large circuit board underneath the burner area and declared the range fixed. While cooking two days later, I began noticing that the left side burners were behaving erratically. Especially the front one was turning itself off unexpectedly. But I had a lot of houseguests coming for next few weeks and decided just to keep an eye on it. What I determined, after the mayhem of hosting 14 visitors to my "beach house" subsided and I was left with only two guests, was that the left front burner would not recognize pots smaller than 12" in diameter, even though it is supposed to work with 6" (minimum) pots, and that the rear burner on the left only erratically accepted anything but huge pots. Called PC Richard on Aug. 11 and added range top complaint to a previously scheduled service call for my Samsung over-the-range microwave/convection oven (another Samsung lemon). Then, a few days later, my sister decided to bake thank-you cookies for her brother in law in my oven late at night. Before one batch was out of the oven, the unit had started to make very loud, and very much abnormal, fan sounds. Next morning, called PC Richard again, and added oven problem to the service call previously scheduled for today, Wednesday, Aug. 20. The PC Richard service man arrived this afternoon and quickly discovered the replacement part he'd thought he had ordered for the microwave wasn't the one he'd brought. Then he turned his attention to range. After calling Samsung and waiting -- on hold -- in my kitchen for more than half an hour to talk to a Samsung rep, the serviceman confirmed both problems (surprise) and said he's ordering parts for a fan located behind the range top control panel and some kind of induction controllers for the burners that he says were not part of the CPU he replaced three weeks ago. It is obvious, at least to me, that the range I bought is a lemon and an electronic nightmare. It is a good-enough convection oven and induction cooktop -- when it works -- but simply not constructed to withstand the "rigors" of actually being used to cook or bake in even a small household. And I know what I’m talking about. While this is my first induction cooktop, I previously owned a GE convection range in another house for more than a decade without experiencing any comparable issues. In fact, the only range that has ever given me these sorts of problems was a Thermador purchased (and quickly replaced under warranty) in 1979! It can't take the heat; I want it out of my kitchen. This lemon of a range came with a one-year warranty when I purchased it last Labor Day weekend. Now, I have asked Samsung to replace the unit with a comparable -- working -- model ASAP, or better yet, arrange a full refund for me with PC Richard, so that I can replace this piece of Samsung junk with a functioning appliance of my choosing. At this point I have lived with a propane camp stove instead of a functioning range nearly all summer, and have neither the time nor the patience to put up with endless service calls my Samsung NE597NOPBSR/AA quite evidently requires....See Moreinduction cooktops
Comments (43)LOL Moose! They have a LOT of markup built in to their appliance prices, do NOT be afraid to haggle! My TOTAL appliance budget was $10,000 and I kept to that, but got everything I wanted, with all of the features I needed. It's very hard to find a dealer in Canada with an actual induction top not only installed but operational (I never did find one in Winnipeg that had one operational lol). And Sears had their Kenmore setup, but it was a "dummy", I didn't like the stainless trim or the "raised" platform anyways, but it sure was handy when negotiating prices that there was something comparable to the KA so that they dealer I chose KNEW he had to be competitive (that's what I made him believe lol, I had NO intention of going with Kenmore). Anyways, because I had such a tough time finding them installed I thought you might like pictures to actually see it. Here is my overall kitchen (pardon the missing trim kit for my freezer/fridge), cooktop on the left wall. Closer photo: And even closer photo (please pardon the flash, it's very hard to photo black without backwash) Best of luck on your search Moose! Lora...See MoreWhat "normal" things don't you have-nor want-in your kitchen?
Comments (79)After not having a dishwasher for the first 28years of my life and spending 30+ minutes a day doing dishes (I cook a lot), I have been using my new dishwasher for 2 months and hope to never go without one again!! I am slightly confused about people's comments about the water/ice dispensers in fridges. Most of the standard fridge/freezers we looked at came w/ the dispensers, I feel like saying you don't want them would limit your options and/or cause you to buy a more expensive fridge (like the counter depth ones). Assuming you are getting a new one instead of an older one on craigslist etc. We did a lot of fancy custom things in our kitchen, but since we did a lot DIY we saved a lot of money. Some of the money saving choices we made were vinyl flooring (love this for comfort anyway), partially making our own cabinets, installing everything ourselves, getting a common granite (uba tuba), tiling our backsplash ourselves, and our island pendant lights. Some of our splurges were appliances (mainly- our 48" capital range), cabinet hardware, and lots of drawers, backsplash tile (although the tile we chose was reasonable, it was still more expensive than a painted wall), and stone underneath the island seating. I love seeing the choices different people make while still meeting their budget goals! :-)...See Morecan someone please rip apart my kitchen plan?
Comments (202)Hurray my order is in! I was only left with one door that was out of stock, so they added it on to the giftcard. It was MUCH easier than I was imagining. The guy helping was great. It probably helped that I waited at the door for opening. He walked around with me to view different trimming options and such, and I also got a quote for the quartz. I'll go back on Monday to get that ordered. I went with Grimslov. I was so back and forth I just decided while there and it feels good that I don't need to keep wondering what to choose. There are so many options and in the end they all look nice. Thank you times a zillion for everything!! And Thank you to everyone. This was so eye opening and helpful in so many ways. Now starts prepping for my temporary kitchen, stockpiling the freezer some more and getting ready for demo. Everything will be delivered Thursday the 22nd....See More- 10 years ago
- 10 years agolast modified: 10 years ago
- 10 years ago
- 10 years agolast modified: 10 years ago
- 10 years ago
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