I have not, but I recall several people on the forum saying that they were generally pleased but the shipping seemed to take forever. It might even have been indicated at time of purchase but it was surprisingly long.

I will let others chime in

Dee is right. Sometimes they have birch lane and wayfair stuff for cheaper, but sometimes it's more expensive. It will always be renamed, but they won't re photograph it. You should always google image search to see if it pops up on other sites to read reviews if that's important too.

I buy tons and tons of stuff from there. I just got a very nice deal on two Jessica McClintock tables to use as night stands. I also bought a lovely little flowered dresser/chest from there, and countless other small decor things. Two times ever, they have been unable to fulfill my order (a decor starfish and a pair of dog pajamas). Both times, they gave me a $10 credit. Once, my item shipped 2 weeks after the date when it was supposed to ship. Other than that, everything has shipped w/in the time they gave (they do specify shipping dates, which are sometimes a month out).

When I called customer service on the item that shipped 2 weeks late, I got a very pleasant man on the phone who followed up, called me back w/ the new shipping date, and gave me an email address to contact him directly.

They are one of the best companies I've done business with, IMO.

I bought a rug for our entry recently because it looked very similar to the new one we got fir the LR. It wasn't as much like the LR rug as I had hoped, but the colors were better than what we had and it works for now and was cheap enough I can repalce it later if I see something better. I just recently ordered 2 light fixtures to replace the bare bulb things in our closet. They are Savoy House fixtures and very nice. They came faster than I expected -- rug was quick too.

I do agree that you need to search and check the pricing. Sometimes it i a deal, sometime not and sometimes even more than other places. My main issue with them has been the return policy on things with minimal -- and sometimes incorrect, product descriptions. Bad enough to pay for return shipping, but it used to be that many items were no return and everything else was return for store credit only. That seems to be what the site is still showing, but I'm not sure if it is still the case. I talked to someone on the phone at either J&M or another site and was told they will now credit your credit caard -- I'm just not sure if it was J&M.

Beagles, dog print or does your dog actually wear PJs?

I have! Just a couple of times... Some decor items for my parents cottage.

No problems with them at all.

Thank you all for all the information, it has been most helpful. I will take all the advice you offered. This will be a Christmas gift for my DSis in another state, so I am hoping all will go well. There have been several things I have seen that I want to buy but was hesitant, so depending how this goes may depend if I order from them in the future. Thanks again!!!

Beagles, dog print or does your dog actually wear PJs?

I have one very thin furred guy who gets cold very very easily. This dog shivers at 72 degrees. We keep the house at 68 (winter and summer) and though he sleeps under the covers w/ us, he still shivers! He loves sweaters and this medical pet shirt that he got when he had a surgery (we call it his snuggy) and so I saw these pjs for $12 at Joss & Main and I tried to buy them... but sadly they were sold out in his size.

(In the snuggy)

I would be shivering too, if my house was kept at 68F year round!! DH and the kids/boys are always warm ... I am always cold and I now have company with my 12 lbs rescue, who is always cold too :-)

LOL chipspa- at least you and your dog agree on temperature :)

We do go to FL in the winter and it is much warmer there!

I like it to be cold in the house (but not outside!). We like sweaters and blankets and warm PJs!

I bought a pair of metal baskets. I thought the shipping was high. I am happy with the baskets, but will be very selective about what I order because they only offer credits instead of refunds. - I could be wrong and maybe this is only for certain things, but everything I've looked at says 'credit'. Shipping wasn't fast.

When things are damaged/broken, they do refund. I had a vase that came damaged and they refunded the money to my credit card after I sent a picture, I didn't even have to send it back.

For just changed your mind, then yes I think they pretty much always do credits only.

My experiences with Joss and Main have always been great !

Receive within a week or two.

1st item shipped is $9.95 ...No matter how big..

Then it's free no matter how many orders you place within 30 days.

The discrepancies in shipping times might have something to do with where we all live.

I purchased a sconce light over a year ago. I loved the look of it online but when it arrived, it was very poorly made. I kept it but it was a bugger to install because of the poor craftsmanship. They were not cheap in price either. Wish I had known to do an image search back then. I googled the heck out of the brand and model name but came up empty. Now I know why! So glad I didn't order the matching fixtures. IIRC, shipping was slow.

Beagles - I did figure they'd make things right if something was damaged. I think a business would come to an end fast these days if not. I thought the credit thing was worth a mention. I personally dislike credits as my only return option.