Okay...this family has three iPads that don't come up full screen...all of them thought it was supposed to look like that. My friend used the 800 number yesterday and they tried a fix for it that didn't work. Now, they are going to maybe (if she calls them back) work through iTunes and try and fix the problem (at this point, she "knows" there is a problem) They told her that if that doesn't work, she should go to an Apple store and have them look at it and they would probably replace it with an iPad 2. Now, I didn't say anything else at this point, but I think she as the New iPad and not iPad 2, but that's what she was told over the phone. There must be no easy fix for this, but I find it strange that three in the same family have the problem. The same person set them all up to begin with...I wonder if she could have done something wrong? It didn't seem that hard to do. I don't know if all three of them were bought at the same time or not.

Hi pkspigs, All I can find on the issue is "If your iPad is disabled, someone typed in the wrong passcode enough to disable it. Even an iPad that did not have restrictions on can turn up disabled if someone enables the passcode and then types in a wrong passcode multiple times." http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-My-iPad-Is-Disabled.htm

In my limited experience, 3G is often problematic. It's best not to use it unless you must, like in the car, or for those features which only work on 3G. It also saves you bandwidth to use wifi when available. It's possible that your 3G was running slow and timing out before the information made it to the site. Where I live, theoretically we have 3G on all networks and 4G on some, but in reality we're usually on the Edge network or equivalent, which makes it more or less impossible to use it for anything more than text email.

Unfortunately the only “solution” to a lost passcode is to reset the device and yes you will loose whatever is on it. There’s a couple of things to understand. The first is the difference between the device’s passcode and your AppleID password. The passcode is for a device, the password is for your Apple account (typically used to pay for things like apps and music). If you have been using iCloud to back things up, once you reset the device anything that was backed up will still be available. Of course, any apps you’ve downloaded will also be restored but you may loose things like levels in games or settings within an app. If you happen to have an Apple store nearby, you might want to think about taking advantage of the classes they offer for their products. Most are free, you just need to sign up.