Hmmmm...can't "scroll" thru sites anymore on laptop?!?!!?

9 years ago

WTH?!?!

My Del Inspiron laptop has decided that it won't scroll thru web-pages now! I can fling the pointer around with 1 fingertip like normal, but can't "fling" a page up & down now!!

So now...to make a page move vertically, I've gotta aim the pointer in the manual scroll-bar.

Any ideas?

Faron

Featured Answer

mikie_gw

9 years ago

last modified: 9 years ago

Restart your computer would be the first thing to try. Then maybe Dell support and download and reinstall the touchpad driver next.

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Comments (10)

Faron79
Original Author
9 years ago
No luck...

* Tried installing DELL's update driver, for my computer, from their site.

* Had their support-system scan my computer, but nothing found.

* I'm out of warranty...I wonder if this is part of it?

* Can't find anything with answers on their Dell communities forums.

* Tried FOUR times to install their Touchpad update, but it "Fails" every time.

* They have a "Log" I can read of the failure, but it's Greek to me!

* I can't open "Device-Manager" either, & I'm logged-on as full-permission Administrator!!!! Arrrggh!

* Copy of the log: Probably shows my multiple Install attempts!!! Thanks for ANY help!!!!!!

[02/22/15 17:28:29] Update Package Execution Started

[02/22/15 17:28:29] Original command line: "C:\Users\Jerstad\Downloads\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 17:28:30] DUP Framework EXE Version: 3.0.93.1

[02/22/15 17:28:30] DUP Release: FGG85X02-00

[02/22/15 17:28:30] Intializing framework...

[02/22/15 17:28:32] logo.png

[02/22/15 17:28:37] User Command: attended

[02/22/15 17:28:37] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 17:28:37] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 17:28:37] Local System/Model Compatible with this Package? Yes

[02/22/15 17:28:37] Local System OS Version: 6.1.1.0

[02/22/15 17:28:37] OS Compatible with this Package? Yes

[02/22/15 17:28:37] Local System OS Language: EN

[02/22/15 17:28:37] Language Compatible with this Package? Yes

[02/22/15 17:28:38] Identified Behavior : attended

[02/22/15 17:28:38] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP44.tmp

[02/22/15 17:28:38] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP44.tmp"

[02/22/15 17:28:38] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 17:28:38] Identified Behavior : attended

[02/22/15 17:28:52] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP44.tmp

[02/22/15 17:28:52]

--- Start of Vendor Software Log ---

[02/22/15 17:28:52]

--- End of Vendor Software Log ---

[02/22/15 17:28:52] Vendor Software Return Code: 3221225477

[02/22/15 17:28:52] logo.png

[02/22/15 17:28:52] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:28:52] Name of Exit Code:

[02/22/15 17:28:52] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:28:52] Exit Code set to: 1 (0x1)

[02/22/15 17:28:52] Result: FAILURE

[02/22/15 17:28:57] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 17:29:12] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:29:12] Name of Exit Code:

[02/22/15 17:29:12] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:29:12] Execution terminated at date-time 02/22/15 17:29:12

[02/22/15 17:29:12] ######

਍਍[02/22/15 17:29:22] Update Package Execution Started

[02/22/15 17:29:22] Original command line: "C:\Users\Jerstad\Downloads\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 17:29:22] DUP Framework EXE Version: 3.0.93.1

[02/22/15 17:29:22] DUP Release: FGG85X02-00

[02/22/15 17:29:22] Intializing framework...

[02/22/15 17:29:22] logo.png

[02/22/15 17:29:24] User Command: attended

[02/22/15 17:29:24] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 17:29:24] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 17:29:24] Local System/Model Compatible with this Package? Yes

[02/22/15 17:29:24] Local System OS Version: 6.1.1.0

[02/22/15 17:29:24] OS Compatible with this Package? Yes

[02/22/15 17:29:24] Local System OS Language: EN

[02/22/15 17:29:24] Language Compatible with this Package? Yes

[02/22/15 17:29:26] Identified Behavior : attended

[02/22/15 17:29:26] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPB8AA.tmp

[02/22/15 17:29:26] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPB8AA.tmp"

[02/22/15 17:29:26] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 17:29:26] Identified Behavior : attended

[02/22/15 17:29:44] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPB8AA.tmp

[02/22/15 17:29:44]

--- Start of Vendor Software Log ---

[02/22/15 17:29:44]

--- End of Vendor Software Log ---

[02/22/15 17:29:44] Vendor Software Return Code: 3221225477

[02/22/15 17:29:44] logo.png

[02/22/15 17:29:44] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:29:44] Name of Exit Code:

[02/22/15 17:29:44] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:29:44] Exit Code set to: 1 (0x1)

[02/22/15 17:29:44] Result: FAILURE

[02/22/15 17:29:47] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 17:30:18] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:30:18] Name of Exit Code:

[02/22/15 17:30:18] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:30:18] Execution terminated at date-time 02/22/15 17:30:18

[02/22/15 17:30:18] ######

਍਍[02/22/15 17:31:01] Update Package Execution Started

[02/22/15 17:31:01] Original command line: "C:\Users\Jerstad\Downloads\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 17:31:01] DUP Framework EXE Version: 3.0.93.1

[02/22/15 17:31:01] DUP Release: FGG85X02-00

[02/22/15 17:31:01] Intializing framework...

[02/22/15 17:31:01] logo.png

[02/22/15 17:31:05] logo.png

[02/22/15 17:31:45] logo.png

[02/22/15 17:31:50] User Command: attended

[02/22/15 17:31:50] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 17:31:50] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 17:31:50] Local System/Model Compatible with this Package? Yes

[02/22/15 17:31:50] Local System OS Version: 6.1.1.0

[02/22/15 17:31:50] OS Compatible with this Package? Yes

[02/22/15 17:31:50] Local System OS Language: EN

[02/22/15 17:31:50] Language Compatible with this Package? Yes

[02/22/15 17:31:51] Identified Behavior : attended

[02/22/15 17:31:51] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF27F.tmp

[02/22/15 17:31:51] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF27F.tmp"

[02/22/15 17:31:51] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 17:31:51] Identified Behavior : attended

[02/22/15 17:32:10] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF27F.tmp

[02/22/15 17:32:10]

--- Start of Vendor Software Log ---

[02/22/15 17:32:10]

--- End of Vendor Software Log ---

[02/22/15 17:32:10] Vendor Software Return Code: 3221225477

[02/22/15 17:32:10] logo.png

[02/22/15 17:32:11] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:32:11] Name of Exit Code:

[02/22/15 17:32:11] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:32:11] Exit Code set to: 1 (0x1)

[02/22/15 17:32:11] Result: FAILURE

[02/22/15 17:32:28] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:32:28] Name of Exit Code:

[02/22/15 17:32:28] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:32:28] Execution terminated at date-time 02/22/15 17:32:28

[02/22/15 17:32:28] ######

਍਍[02/22/15 18:39:44] Update Package Execution Started

[02/22/15 18:39:44] Original command line: "C:\Users\Jerstad\Desktop\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 18:39:44] DUP Framework EXE Version: 3.0.93.1

[02/22/15 18:39:44] DUP Release: FGG85X02-00

[02/22/15 18:39:44] Intializing framework...

[02/22/15 18:39:49] logo.png

[02/22/15 18:39:53] User Command: attended

[02/22/15 18:39:53] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 18:39:53] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 18:39:53] Local System/Model Compatible with this Package? Yes

[02/22/15 18:39:53] Local System OS Version: 6.1.1.0

[02/22/15 18:39:53] OS Compatible with this Package? Yes

[02/22/15 18:39:53] Local System OS Language: EN

[02/22/15 18:39:53] Language Compatible with this Package? Yes

[02/22/15 18:39:55] Identified Behavior : attended

[02/22/15 18:39:55] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP6F07.tmp

[02/22/15 18:39:55] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP6F07.tmp"

[02/22/15 18:39:55] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 18:39:55] Identified Behavior : attended

[02/22/15 18:40:20] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP6F07.tmp

[02/22/15 18:40:20]

--- Start of Vendor Software Log ---

[02/22/15 18:40:20]

--- End of Vendor Software Log ---

[02/22/15 18:40:20] Vendor Software Return Code: 3221225477

[02/22/15 18:40:20] logo.png

[02/22/15 18:40:20] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:40:20] Name of Exit Code:

[02/22/15 18:40:20] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:40:20] Exit Code set to: 1 (0x1)

[02/22/15 18:40:20] Result: FAILURE

[02/22/15 18:40:26] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 18:41:13] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:41:13] Name of Exit Code:

[02/22/15 18:41:13] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:41:14] Execution terminated at date-time 02/22/15 18:41:14

[02/22/15 18:41:14] ######

਍਍[02/22/15 18:48:36] Update Package Execution Started

[02/22/15 18:48:36] Original command line: "C:\Users\Jerstad\Desktop\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 18:48:36] DUP Framework EXE Version: 3.0.93.1

[02/22/15 18:48:36] DUP Release: FGG85X02-00

[02/22/15 18:48:36] Intializing framework...

[02/22/15 18:48:37] logo.png

[02/22/15 18:48:44] User Command: attended

[02/22/15 18:48:44] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 18:48:44] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 18:48:44] Local System/Model Compatible with this Package? Yes

[02/22/15 18:48:44] Local System OS Version: 6.1.1.0

[02/22/15 18:48:44] OS Compatible with this Package? Yes

[02/22/15 18:48:44] Local System OS Language: EN

[02/22/15 18:48:44] Language Compatible with this Package? Yes

[02/22/15 18:48:46] Identified Behavior : attended

[02/22/15 18:48:46] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPABD8.tmp

[02/22/15 18:48:46] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPABD8.tmp"

[02/22/15 18:48:46] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 18:48:46] Identified Behavior : attended

[02/22/15 18:49:16] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPABD8.tmp

[02/22/15 18:49:16]

--- Start of Vendor Software Log ---

[02/22/15 18:49:16]

--- End of Vendor Software Log ---

[02/22/15 18:49:16] Vendor Software Return Code: 3221225477

[02/22/15 18:49:16] logo.png

[02/22/15 18:49:16] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:49:16] Name of Exit Code:

[02/22/15 18:49:16] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:49:16] Exit Code set to: 1 (0x1)

[02/22/15 18:49:16] Result: FAILURE

[02/22/15 18:49:19] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 18:51:07] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:51:07] Name of Exit Code:

[02/22/15 18:51:07] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:51:07] Execution terminated at date-time 02/22/15 18:51:07

[02/22/15 18:51:07] ######

਍਍[02/22/15 21:08:13] Update Package Execution Started

[02/22/15 21:08:13] Original command line: "C:\Users\Jerstad\Desktop\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 21:08:13] DUP Framework EXE Version: 3.0.93.1

[02/22/15 21:08:13] DUP Release: FGG85X02-00

[02/22/15 21:08:13] Intializing framework...

[02/22/15 21:08:17] logo.png

[02/22/15 21:08:30] User Command: attended

[02/22/15 21:08:30] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 21:08:30] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 21:08:30] Local System/Model Compatible with this Package? Yes

[02/22/15 21:08:30] Local System OS Version: 6.1.1.0

[02/22/15 21:08:30] OS Compatible with this Package? Yes

[02/22/15 21:08:30] Local System OS Language: EN

[02/22/15 21:08:30] Language Compatible with this Package? Yes

[02/22/15 21:08:32] Identified Behavior : attended

[02/22/15 21:08:32] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF259.tmp

[02/22/15 21:08:32] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF259.tmp"

[02/22/15 21:08:32] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 21:08:32] Identified Behavior : attended

[02/22/15 21:08:54] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF259.tmp

[02/22/15 21:08:54]

--- Start of Vendor Software Log ---

[02/22/15 21:08:54]

--- End of Vendor Software Log ---

[02/22/15 21:08:54] Vendor Software Return Code: 3221225477

[02/22/15 21:08:55] logo.png

[02/22/15 21:08:55] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 21:08:55] Name of Exit Code:

[02/22/15 21:08:55] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 21:08:55] Exit Code set to: 1 (0x1)

[02/22/15 21:08:55] Result: FAILURE

[02/22/15 21:08:59] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

>>>>> It says it's compatible with my Windows 7 too!
Faron
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User
9 years ago
I would Uninstall the Device in Device Manager.

Start> Control Panel> System> Device Manager> Mice and Other Pointing Devices

Right Click on your Touchpad or Mouse< whichever isn't working, choose Uninstall

Restart Windows and let Windows reinstall the Device!
mikie_gw
9 years ago
If you cant open DeviceManager something else may need fixing before you do too much

Might try system file checker - from command prompt (admin)

SFC /ScanNow
Faron79
Original Author
9 years ago
Nothing found on the SFC scan. Ran it TWICE...b4 I did a system-restore...and a while after.
CANNOT access/open Device-Manager no matter what I try.

Faron
mikie_gw
9 years ago
Try CheckDisk on the file system... from command prompt (admin)

ChkDsk /F

other ways to get device manager access is from a run line or command prompt

devmgmt.msc
compmgmt.msc

You can download a generic driver from Synaptics ?? If its a Synaptics touch pad. A popular synaptics version some seem to require.. slightly older version than on the synaptics webpage . IF Synaptics !!!
Faron79
Original Author
9 years ago
Nothing works.
The chkdsc /F runs, but says "F switch not recognized", & that it's running in read-only mode. I used the "space" before the /F also.

I just can't seem to view the actual devices!!!
DA_Mccoy
9 years ago
Unless I missed it, have you tried Device Manager and any other failures in Safe Mode?

DA
haldd
9 years ago
The coincidence is interesting, as I had this exact same problem with my Win7 Asus Zenbook last night. I was web surfing and found the pointer/touchpad would only let me scroll the bar on the right. The pointer would go a bit crazy on most web pages, and normal scrolling produced jerkiness on the web page being scrolled....my touchpad was working but not properly...
On my Zenbook I found that a Windows update had been installed in the background. There were about 20 update files installed, and several of them seemed to have the same file name. I suspected that Windows update had made some sort of mistake. I spent about an hour last night uninstalling the updates and resetting windows so updates would not install without asking me first. This cured it.
Also just want to mention I did not use "restore" back to an earlier time point. I also found I had to turn off my router to prevent windows from instantly/automatically reinstalling the updates. Once I reset the update preferences on the laptop I turned the router back on....everything has been normal since...hope this helps.
Faron79
Original Author
9 years ago
The "Dell pointing devices software" panel that opens when I click "Dell Touchpad" in control-panel is called:

"Glidepoint touchpad & software provided by Alps Electric Co., ltd."

v.7.1209.101.215

I can choose 2-finger scrolling & save it, but nothing changes!!!

I downloaded a slightly newer driver from Dell (described above), but it doesn't install...keeps saying "Installation failed".

No...haven't tried getting into Device-Mgr from safe-mode.

Thanks!

Faron

Hmmmm...can't "scroll" thru sites anymore on laptop?!?!!?

mikie_gw

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Hmmmm...can't "scroll" thru sites anymore on laptop?!?!!?

mikie_gw

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