Hmmmm...can't "scroll" thru sites anymore on laptop?!?!!?

11 years ago

WTH?!?!

My Del Inspiron laptop has decided that it won't scroll thru web-pages now! I can fling the pointer around with 1 fingertip like normal, but can't "fling" a page up & down now!!

So now...to make a page move vertically, I've gotta aim the pointer in the manual scroll-bar.

Any ideas?

Faron

Featured Answer

mikie_gw

11 years ago

last modified: 11 years ago

Restart your computer would be the first thing to try. Then maybe Dell support and download and reinstall the touchpad driver next.

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Comments (10)

Faron79
Original Author
11 years ago
No luck...

* Tried installing DELL's update driver, for my computer, from their site.

* Had their support-system scan my computer, but nothing found.

* I'm out of warranty...I wonder if this is part of it?

* Can't find anything with answers on their Dell communities forums.

* Tried FOUR times to install their Touchpad update, but it "Fails" every time.

* They have a "Log" I can read of the failure, but it's Greek to me!

* I can't open "Device-Manager" either, & I'm logged-on as full-permission Administrator!!!! Arrrggh!

* Copy of the log: Probably shows my multiple Install attempts!!! Thanks for ANY help!!!!!!

[02/22/15 17:28:29] Update Package Execution Started

[02/22/15 17:28:29] Original command line: "C:\Users\Jerstad\Downloads\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 17:28:30] DUP Framework EXE Version: 3.0.93.1

[02/22/15 17:28:30] DUP Release: FGG85X02-00

[02/22/15 17:28:30] Intializing framework...

[02/22/15 17:28:32] logo.png

[02/22/15 17:28:37] User Command: attended

[02/22/15 17:28:37] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 17:28:37] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 17:28:37] Local System/Model Compatible with this Package? Yes

[02/22/15 17:28:37] Local System OS Version: 6.1.1.0

[02/22/15 17:28:37] OS Compatible with this Package? Yes

[02/22/15 17:28:37] Local System OS Language: EN

[02/22/15 17:28:37] Language Compatible with this Package? Yes

[02/22/15 17:28:38] Identified Behavior : attended

[02/22/15 17:28:38] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP44.tmp

[02/22/15 17:28:38] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP44.tmp"

[02/22/15 17:28:38] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 17:28:38] Identified Behavior : attended

[02/22/15 17:28:52] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP44.tmp

[02/22/15 17:28:52]

--- Start of Vendor Software Log ---

[02/22/15 17:28:52]

--- End of Vendor Software Log ---

[02/22/15 17:28:52] Vendor Software Return Code: 3221225477

[02/22/15 17:28:52] logo.png

[02/22/15 17:28:52] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:28:52] Name of Exit Code:

[02/22/15 17:28:52] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:28:52] Exit Code set to: 1 (0x1)

[02/22/15 17:28:52] Result: FAILURE

[02/22/15 17:28:57] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 17:29:12] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:29:12] Name of Exit Code:

[02/22/15 17:29:12] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:29:12] Execution terminated at date-time 02/22/15 17:29:12

[02/22/15 17:29:12] ######

਍਍[02/22/15 17:29:22] Update Package Execution Started

[02/22/15 17:29:22] Original command line: "C:\Users\Jerstad\Downloads\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 17:29:22] DUP Framework EXE Version: 3.0.93.1

[02/22/15 17:29:22] DUP Release: FGG85X02-00

[02/22/15 17:29:22] Intializing framework...

[02/22/15 17:29:22] logo.png

[02/22/15 17:29:24] User Command: attended

[02/22/15 17:29:24] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 17:29:24] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 17:29:24] Local System/Model Compatible with this Package? Yes

[02/22/15 17:29:24] Local System OS Version: 6.1.1.0

[02/22/15 17:29:24] OS Compatible with this Package? Yes

[02/22/15 17:29:24] Local System OS Language: EN

[02/22/15 17:29:24] Language Compatible with this Package? Yes

[02/22/15 17:29:26] Identified Behavior : attended

[02/22/15 17:29:26] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPB8AA.tmp

[02/22/15 17:29:26] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPB8AA.tmp"

[02/22/15 17:29:26] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 17:29:26] Identified Behavior : attended

[02/22/15 17:29:44] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPB8AA.tmp

[02/22/15 17:29:44]

--- Start of Vendor Software Log ---

[02/22/15 17:29:44]

--- End of Vendor Software Log ---

[02/22/15 17:29:44] Vendor Software Return Code: 3221225477

[02/22/15 17:29:44] logo.png

[02/22/15 17:29:44] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:29:44] Name of Exit Code:

[02/22/15 17:29:44] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:29:44] Exit Code set to: 1 (0x1)

[02/22/15 17:29:44] Result: FAILURE

[02/22/15 17:29:47] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 17:30:18] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:30:18] Name of Exit Code:

[02/22/15 17:30:18] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:30:18] Execution terminated at date-time 02/22/15 17:30:18

[02/22/15 17:30:18] ######

਍਍[02/22/15 17:31:01] Update Package Execution Started

[02/22/15 17:31:01] Original command line: "C:\Users\Jerstad\Downloads\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 17:31:01] DUP Framework EXE Version: 3.0.93.1

[02/22/15 17:31:01] DUP Release: FGG85X02-00

[02/22/15 17:31:01] Intializing framework...

[02/22/15 17:31:01] logo.png

[02/22/15 17:31:05] logo.png

[02/22/15 17:31:45] logo.png

[02/22/15 17:31:50] User Command: attended

[02/22/15 17:31:50] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 17:31:50] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 17:31:50] Local System/Model Compatible with this Package? Yes

[02/22/15 17:31:50] Local System OS Version: 6.1.1.0

[02/22/15 17:31:50] OS Compatible with this Package? Yes

[02/22/15 17:31:50] Local System OS Language: EN

[02/22/15 17:31:50] Language Compatible with this Package? Yes

[02/22/15 17:31:51] Identified Behavior : attended

[02/22/15 17:31:51] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF27F.tmp

[02/22/15 17:31:51] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF27F.tmp"

[02/22/15 17:31:51] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 17:31:51] Identified Behavior : attended

[02/22/15 17:32:10] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF27F.tmp

[02/22/15 17:32:10]

--- Start of Vendor Software Log ---

[02/22/15 17:32:10]

--- End of Vendor Software Log ---

[02/22/15 17:32:10] Vendor Software Return Code: 3221225477

[02/22/15 17:32:10] logo.png

[02/22/15 17:32:11] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:32:11] Name of Exit Code:

[02/22/15 17:32:11] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:32:11] Exit Code set to: 1 (0x1)

[02/22/15 17:32:11] Result: FAILURE

[02/22/15 17:32:28] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 17:32:28] Name of Exit Code:

[02/22/15 17:32:28] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 17:32:28] Execution terminated at date-time 02/22/15 17:32:28

[02/22/15 17:32:28] ######

਍਍[02/22/15 18:39:44] Update Package Execution Started

[02/22/15 18:39:44] Original command line: "C:\Users\Jerstad\Desktop\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 18:39:44] DUP Framework EXE Version: 3.0.93.1

[02/22/15 18:39:44] DUP Release: FGG85X02-00

[02/22/15 18:39:44] Intializing framework...

[02/22/15 18:39:49] logo.png

[02/22/15 18:39:53] User Command: attended

[02/22/15 18:39:53] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 18:39:53] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 18:39:53] Local System/Model Compatible with this Package? Yes

[02/22/15 18:39:53] Local System OS Version: 6.1.1.0

[02/22/15 18:39:53] OS Compatible with this Package? Yes

[02/22/15 18:39:53] Local System OS Language: EN

[02/22/15 18:39:53] Language Compatible with this Package? Yes

[02/22/15 18:39:55] Identified Behavior : attended

[02/22/15 18:39:55] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP6F07.tmp

[02/22/15 18:39:55] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP6F07.tmp"

[02/22/15 18:39:55] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 18:39:55] Identified Behavior : attended

[02/22/15 18:40:20] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUP6F07.tmp

[02/22/15 18:40:20]

--- Start of Vendor Software Log ---

[02/22/15 18:40:20]

--- End of Vendor Software Log ---

[02/22/15 18:40:20] Vendor Software Return Code: 3221225477

[02/22/15 18:40:20] logo.png

[02/22/15 18:40:20] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:40:20] Name of Exit Code:

[02/22/15 18:40:20] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:40:20] Exit Code set to: 1 (0x1)

[02/22/15 18:40:20] Result: FAILURE

[02/22/15 18:40:26] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 18:41:13] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:41:13] Name of Exit Code:

[02/22/15 18:41:13] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:41:14] Execution terminated at date-time 02/22/15 18:41:14

[02/22/15 18:41:14] ######

਍਍[02/22/15 18:48:36] Update Package Execution Started

[02/22/15 18:48:36] Original command line: "C:\Users\Jerstad\Desktop\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 18:48:36] DUP Framework EXE Version: 3.0.93.1

[02/22/15 18:48:36] DUP Release: FGG85X02-00

[02/22/15 18:48:36] Intializing framework...

[02/22/15 18:48:37] logo.png

[02/22/15 18:48:44] User Command: attended

[02/22/15 18:48:44] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 18:48:44] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 18:48:44] Local System/Model Compatible with this Package? Yes

[02/22/15 18:48:44] Local System OS Version: 6.1.1.0

[02/22/15 18:48:44] OS Compatible with this Package? Yes

[02/22/15 18:48:44] Local System OS Language: EN

[02/22/15 18:48:44] Language Compatible with this Package? Yes

[02/22/15 18:48:46] Identified Behavior : attended

[02/22/15 18:48:46] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPABD8.tmp

[02/22/15 18:48:46] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPABD8.tmp"

[02/22/15 18:48:46] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 18:48:46] Identified Behavior : attended

[02/22/15 18:49:16] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPABD8.tmp

[02/22/15 18:49:16]

--- Start of Vendor Software Log ---

[02/22/15 18:49:16]

--- End of Vendor Software Log ---

[02/22/15 18:49:16] Vendor Software Return Code: 3221225477

[02/22/15 18:49:16] logo.png

[02/22/15 18:49:16] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:49:16] Name of Exit Code:

[02/22/15 18:49:16] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:49:16] Exit Code set to: 1 (0x1)

[02/22/15 18:49:16] Result: FAILURE

[02/22/15 18:49:19] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

[02/22/15 18:51:07] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 18:51:07] Name of Exit Code:

[02/22/15 18:51:07] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 18:51:07] Execution terminated at date-time 02/22/15 18:51:07

[02/22/15 18:51:07] ######

਍਍[02/22/15 21:08:13] Update Package Execution Started

[02/22/15 21:08:13] Original command line: "C:\Users\Jerstad\Desktop\Input_Driver_FGG85_WN_8.1200.101.214_A02.EXE"

[02/22/15 21:08:13] DUP Framework EXE Version: 3.0.93.1

[02/22/15 21:08:13] DUP Release: FGG85X02-00

[02/22/15 21:08:13] Intializing framework...

[02/22/15 21:08:17] logo.png

[02/22/15 21:08:30] User Command: attended

[02/22/15 21:08:30] DUP Capabilities Value: 41943039 (0x27FFFFF)

[02/22/15 21:08:30] DUP Vendor Software Version: 8.1200.101.214

[02/22/15 21:08:30] Local System/Model Compatible with this Package? Yes

[02/22/15 21:08:30] Local System OS Version: 6.1.1.0

[02/22/15 21:08:30] OS Compatible with this Package? Yes

[02/22/15 21:08:30] Local System OS Language: EN

[02/22/15 21:08:30] Language Compatible with this Package? Yes

[02/22/15 21:08:32] Identified Behavior : attended

[02/22/15 21:08:32] Temporary payload log file name: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF259.tmp

[02/22/15 21:08:32] Translated Command Line : setup.exe /v"LOGFILE=C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF259.tmp"

[02/22/15 21:08:32] Path : C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02

[02/22/15 21:08:32] Identified Behavior : attended

[02/22/15 21:08:54] Append Vendor Software Log: C:\ProgramData\dell\drivers\Input_Driver_FGG85_WN_8.1200.101.214_A02\DUPF259.tmp

[02/22/15 21:08:54]

--- Start of Vendor Software Log ---

[02/22/15 21:08:54]

--- End of Vendor Software Log ---

[02/22/15 21:08:54] Vendor Software Return Code: 3221225477

[02/22/15 21:08:55] logo.png

[02/22/15 21:08:55] (MUPXMLParser::GetResultName): *** Vendor Return Code is not found in Mup.xml

[02/22/15 21:08:55] Name of Exit Code:

[02/22/15 21:08:55] (DupAPI::GetReturnCode): *** Unable to find DUP value for:

[02/22/15 21:08:55] Exit Code set to: 1 (0x1)

[02/22/15 21:08:55] Result: FAILURE

[02/22/15 21:08:59] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Input_Driver_FGG85_WN_8.1200.101.214_A02.txt

>>>>> It says it's compatible with my Windows 7 too!
Faron
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Comments (19)
I'm going to try Bugspop1's suggestions. I have Xfinity1 and ATT routers, so it may be perilous and require calling them again for help. Also both routers have been replaced in the past 2 weeks because of other problems: The ATT router suddenly and mysteriously stopped allowing any telephone caller ID and calling features...the technician who replaced the router said he didn't know why this happened or what caused it. ATT provides 3 mbps speed, which is (from my experience) not fast enough for Amazon video, so we use ATT mainly when Xfinity isn't working. We have just one phone connected to ATT. The Xfinity/Comcast router was replaced last week because of tv issues. I got fed up with the poor service on the last cable boxes. All channels not HD were stretched to fit the format of our HD tvs. So all the people on tv look like they weigh 500 lbs. Comcast refused for months to provide info to change this in the setup menu of the cable box. So after hours on the phone to them and several trips to their store, we now have tv that shows HD and SD in the proper formats. I also had to accept yet another phone line from Comcast, their bundle, to save money. Their internet/tv bill was $270. The new bill including phone is now supposed to be $190. The stupid downside to this is the Comcast rep said I have to call Comcast on the phone number they provide, otherwise they won't provide any support. I already have 4 phone numbers so this is very annoying to me. After the cable boxes were replaced the internet router was reset by Comcast when they set up the cable boxes. That evening I logged in to the xfinity web site and saw that some videos would play and others wouldn't. CNN wouldn't play anything at all (though accessing the site outside of the xfinity portal allows some videos to play). So I called up Xfinity support who weren't helpful at all. They actually said they don't support video playback help issues on their own site! So their support is less than adequate imho. I tried the suggestions about changing video quality...Amazon works ok in SD. In HD videos start off in very poor quality and gradually get better. I don't use amazon streaming when I'm out of town because the site only streams in HD and would quickly use up my data allowance. Windows Defender is up to date. Nvidia has automatically updated it's drivers several times since I got the MSI laptop. The MSI also did the update where it installed a new version of Win10 (It took about 17 hours). There isn't any software in common on the two laptops. I tried a system restore on the MSI. It didn't help, but it didn't hurt. I uninstalled and reinstalled Adobe flash several times. If I can get inside the router setup menus is it easy to figure out if the routers are allowing adobe flash video? I'll keep working on this....
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User
11 years ago
I would Uninstall the Device in Device Manager.

Start> Control Panel> System> Device Manager> Mice and Other Pointing Devices

Right Click on your Touchpad or Mouse< whichever isn't working, choose Uninstall

Restart Windows and let Windows reinstall the Device!
mikie_gw
11 years ago
If you cant open DeviceManager something else may need fixing before you do too much

Might try system file checker - from command prompt (admin)

SFC /ScanNow
Faron79
Original Author
11 years ago
Nothing found on the SFC scan. Ran it TWICE...b4 I did a system-restore...and a while after.
CANNOT access/open Device-Manager no matter what I try.

Faron
mikie_gw
11 years ago
Try CheckDisk on the file system... from command prompt (admin)

ChkDsk /F

other ways to get device manager access is from a run line or command prompt

devmgmt.msc
compmgmt.msc

You can download a generic driver from Synaptics ?? If its a Synaptics touch pad. A popular synaptics version some seem to require.. slightly older version than on the synaptics webpage . IF Synaptics !!!
Faron79
Original Author
11 years ago
Nothing works.
The chkdsc /F runs, but says "F switch not recognized", & that it's running in read-only mode. I used the "space" before the /F also.

I just can't seem to view the actual devices!!!
DA_Mccoy
11 years ago
Unless I missed it, have you tried Device Manager and any other failures in Safe Mode?

DA
haldd
11 years ago
The coincidence is interesting, as I had this exact same problem with my Win7 Asus Zenbook last night. I was web surfing and found the pointer/touchpad would only let me scroll the bar on the right. The pointer would go a bit crazy on most web pages, and normal scrolling produced jerkiness on the web page being scrolled....my touchpad was working but not properly...
On my Zenbook I found that a Windows update had been installed in the background. There were about 20 update files installed, and several of them seemed to have the same file name. I suspected that Windows update had made some sort of mistake. I spent about an hour last night uninstalling the updates and resetting windows so updates would not install without asking me first. This cured it.
Also just want to mention I did not use "restore" back to an earlier time point. I also found I had to turn off my router to prevent windows from instantly/automatically reinstalling the updates. Once I reset the update preferences on the laptop I turned the router back on....everything has been normal since...hope this helps.
Faron79
Original Author
11 years ago
The "Dell pointing devices software" panel that opens when I click "Dell Touchpad" in control-panel is called:

"Glidepoint touchpad & software provided by Alps Electric Co., ltd."

v.7.1209.101.215

I can choose 2-finger scrolling & save it, but nothing changes!!!

I downloaded a slightly newer driver from Dell (described above), but it doesn't install...keeps saying "Installation failed".

No...haven't tried getting into Device-Mgr from safe-mode.

Thanks!

Faron

Hmmmm...can't "scroll" thru sites anymore on laptop?!?!!?

mikie_gw

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Hmmmm...can't "scroll" thru sites anymore on laptop?!?!!?

mikie_gw

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