Capital Culinarian Huge Problems - HORRIBLE customer service!

8 years ago

last modified: 8 years ago

I bought a Culinarian because of what I read here on (formerly) gardenweb. I was so excited.

I've had the range (48" Self clean, 4 burners + grill + griddle) for one year now. For the past six months, I've been calling customer service. I've placed seven separate service requests (three of which were apparently lost). I've spoken to Bob (no help). They'll say they've called service provider. I wait, but nobody ever calls me again. Part of the trouble, I suspect, is that I live almost 100miles from their nearest approved service provider, whom when I've called them directly, explicitly says they won't come out to me.

My griddle, which has pretty bad hot spots btw, has been turning on more and more explosively. The knob will be switched completely off. It starts by making the little electric click sound like when you turn the knob, and the green light comes on. A few minutes later the griddle itself ignites. Today I was pouring my tea at the counter right next to the griddle and the rush of air that blew past me when the griddle flame came on made me jump back. It was genuinely scary. That never happens when we intentionally use the griddle. (Oh, and like others have complained, the main oven is ridiculously uneven. Bacon on a sheet tray is a disaster. I have to turn it twice, and that's just so at least all the corner pieces will be similarly twice as cooked as the inside pieces. And yes, I've tried all the possible rack positions, with and without convection. This oven SUCKS.)

I am appalled, and beyond furious with this company. How DARE they take my close-to-10K and refuse to service a clear problem?! There is NO EXCUSE for their total failure to support a clearly defective and DANGEROUS product. I just don't know what to do. I hate this range, I hate this company, and I feel so duped and angry - not to mention afraid their negligence is going to burn the house down around my family. Maybe shaming them on a public forum will finally be enough to get them to listen, but for those of you still thinking you want this range: do you want to be stuck with this method of getting help? Do you want to have to find someone, at your own expense, to fix their mistakes on top of the massive amount of money you've already given them? Because that's where I am, unless I can get my credit card company to give me a chargeback on this POS.

Featured Answer

rococogurl

8 years ago

last modified: 8 years ago

The dealer from whom you purchased the range should have been made aware of these problems day one and he/she should be invested in getting the range repaired or replaced for you.

I had serious issues with a wall oven which I've detailed in the past. There were 13 service calls with no resolution to the problem and the company refused to replace it. The dealer was looped in and finally agreed to buy back the oven, get credit from the manufacturer and then I purchased a replacement from him.

Replacement takes persistence -- catmom also did this with a range and wrote about it on a thread just yesterday.

If you already have tried to get the range bought back and could not, then perhaps you have the credit card remedy. You can go on about 'how dare they' and 'no excuse' but they dare and do because they can and once the purchase is made the burden shifts to the owner.

Additionally, you might check your state's lemon laws. I would think that's the most difficult.

But truth is, if you made a purchase based on what you read on this, or any other forum you must certainly have been aware of the many threads and complaints about this range and this company which have been well documented ever since the range first appeared on the market. You rolled the dice -- as I did with the oven -- betting that you wouldn't get a bad one and you lost. Been there and I know how infuriating it is.

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Comments (76)

PRO
Trevor Lawson (Eurostoves Inc)
8 years ago
last modified: 8 years ago
Gary... I agree with you that Capitals website is only just short of pathetic. The problem seems to be that Capital is owned by Engineers who know how to make excellent ranges and so on. But outside of that they know NOTHING about selling or promoting a product.

Take this as you like but as an example.... BS has a way better website, showing service companies and where you can purchase a range from. BUT in the last few years BS has had worse reviews in general for many varied reasons than Capital.

So which is better ..... some might say the range with less problems in general ?....or.... Others would say a personal comfort zone of knowing where it might be able to get the range fixed if it breaks down.

But i do agree 100% such a crap website is costing them money ..................

As for your comment about a poor current presence on site such as GW.... Capital reps, distributors, factory employees or marketing team (lol) don't post. That can not be said for some other brands that get a new positive thread every other day, along with the occasional out of the blue review singing praises from the roof tops.....lol .

Krazykorean.... you said

There are several very competent service technicians in my area that will be able to fix it I'm sure but the problem is getting an authorized technician under their guidelines for the warranty.

Do you know for sure that Capital don't or wont use these competent service techs you have highlighted.

NO RANGE MANUFACTURING COMPANY has the service techs as they did in the old days. Where the techs would be flown to the factory stay a week and learn how to fix the ranges.

What happens now is ALL manufactures has a list of repair companies, they call them and agree a price and thats it they are authorized, again that applies to BS, Wolf, Viking and so on

The days of trained service guys are way gone for the most part, so you have service techs your comfortable with then call capital give them the details they will then contact the company agree terms and thats it you have your comfort zone.

Should you have to do that no but if thats your only problem with buying a Capital then one phone call will get you past that problem.

In the end Capital builds and excellent product. But as for promoting that product they are woefully inept.
PRO
THE FRENCH BARN - Lacanche Canada
8 years ago
last modified: 8 years ago
Although I have nothing good or bad to say about Capital (one of our customers was considering one at some point and seemed to think of it quite positively), I very much agree with Trevor on one thing: a lot of customers and homeowners these days put more faith in the marketing tricks that some brands can pull off rather than in the product itself!

As I often say, it's easier to sell a so-so product with great marketing, than a great product with poor marketing, and Capital seems to fall into the second category. However, real-world experiences and reviews often catch up with that.

As Trevor stated, the Capital ranges do seem to be quite simple (technically), and I'm sure any trained technician could service them as long as parts are available.
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rococogurl
8 years ago
"What happens now is ALL manufactures has a list of repair companies,
they call them and agree a price and thats it they are authorized, again
that applies to BS, Wolf, Viking and so on"

That is not exactly true. This week I needed service on my Miele washer and I had both a senior technicial and the supervisor here at my house. They both were employees of the company -- not independent servicing agents.

Granted, this is available in my area and not everywhere in the country.

They will work on the new range.

Having a knowledgeable servicer makes all the difference in the world.
eshmh
8 years ago
last modified: 8 years ago
Huh... Miele is special. Almost everything is in house, which includes servicing. :-) Very few brands even offer the option to give straight 10 year warranty, parts and labor included.
flyingwhiteninja
8 years ago
Thanks trevorlawson, what you've stated above is more than anyone has communicated regarding this service issue between capital, their disitributor, their retailers and their service tech. To answer your question, no I do not know anything for a fact and that's the problem. After all the homework I've done, I should know, but I don't.

While there are marketing tricks out there, I was going to go for Capital despite that fact that they have no marketing but at least they should have some customer service and basic management of information. Their ranges must be awesome because obviously they are selling themselves.
59 Dodge
8 years ago
last modified: 8 years ago
I don't know if they still do it or not, but "potential customers" of Capital were actually allowed to visit the factory, and in fact several did, and they were not even Californians, as I recall. When one does Goggle Capital, you can find some dealers, but it takes a lot of searching.

I would give them a call, (not the Distributor), asked them about S Calif Sales and service. Myself, I'm an "Inductee" but were I not, Capital would certainly be in the running, and I do have an outside Double Burner Gas stove, 10 years old, DCS, that I believe was designed by the guy that now owns Capital. It has outlasted at least 3 of the BBQ's that it resides by and is still going strong.

I wasn't gonna mention Miele but since somebody else did, That poster is very fortunate to be where she is. If She were in Northern Calif, She could look forward to this:

http://www.yelp.com/biz/miele-san-francisco-center-san-Francisco

Point is, even all "Factory Service" is NOT perfect.

Since you do live in S Calif , like me, and assuming you are going to "pass" on the CApital, (for whatever reason), You could get one of those "Super Duper Hot Shot Woks, for outside, It might even keep up with the Capital, ya thinks?

Gary
rococogurl
8 years ago
last modified: 8 years ago
It's a shame that a product like Capitol, which caters to a niche market, cannot give full service. Because that reduces competition, innovation and other goodies that folks who want a high-end range should have available. That leaves Blue Star alone among the power rangers. Not without issues that, either.
59 Dodge
8 years ago
last modified: 8 years ago
Well would you call that "Full Service" on the Miele's in San Francisco?

True it's "Full", but I'm not sure of "What"!

Oh and while I think of it, Wife says we've had that cooktop for 20 years, WOW, How time flies when one gets Old!!!!

Gary
mikealee
8 years ago
I have a CC that is also about a year old and have had numerous problems--surprise, surprise.

both of my ovens were extremely uneven front to back. there was a 30 degree difference and the intensity of the flame burnt the bottom (left the top side completely uncooked) of just about everything we put in there. my local service tech order new burners and this solved the problem. when we pulled the old burners you could clearly see a difference in temperature from the coloring of burner. we also noticed that the new burners were slightly different. the new burners have made a huge difference. we are no longer burning the bottoms of cookies, nor do we have to turn our food.

we originally reported this issue to service and got no love. lots of talk and no action. they did not follow up and in one instance didn't have any record of our complaint. very frustrating and a waste of time.

hopefully you can at least get your burners replaced. it can be fixed. capital service on the other hand needs a lot more help
peasblog
8 years ago
I have had my capital connoisseurian just a couple of weeks but I did have to call customer service. they sent someone out right away ( I'm in the DC metro area) turns out I just didn't know how to turn my grill on. the guy was great. he did put my oven door on wrong so he's coming back Wednesday . so far so good
golfergirl29
8 years ago
Peasblog, I'm also in the DC area. May I ask where you purchased your CC and were you satisfied with them?
peasblog
8 years ago
Appliance Builders Warehouse is where we purchased from. they scheduled our service right away, the guy was knowledgeable, and when I called capital customer service capital followed up. no issues but we've only been in the house about two weeks
winonelson
8 years ago
golfergirl29, M and M appliances in NW DC also sells the Capital. I am doing a complete kitchen renovation and was pretty sold on the CC - but now not so sure. I really want a self-cleaning oven and Capital seems to be the only game in town on an open burner range. And I was willing to consider the Thermidor because even tho technically a sealed burner, the star shape permits the flames to come straight up. But the range is sooo deep - about 6 inches deeper than the CC and I have a galley shaped kitchen so depth is of concern. Recommendations welcome!
Jakvis
8 years ago
Thermador has 2 different sizes of Pro Ranges The Pro Grand is the deep one that you probably saw. The Pro Harmony is close to counter depth but with the same Star Burners as the Pro Grand
golfergirl29
8 years ago
Thanks winonelson, I hadn't heard of them. Will definitely check them out.
Russ Barnard
7 years ago
I am waiting for us to close on our current house next month so we can start the new house. The first thing I get to do when that is done is fiiiiinally pull the trigger on a Culinarian 48" I have been researching for months (bugging Trevor to death is more like it.. lol) and I called Captial at one point to look into who services them. I got sent to a local distributor to ask, they gave me two phone numbers. I called both numbers, they said they never heard of the model stove and do not service them. I called the distributor back, they again gave me another number. I called them and they said the guy that worked on stoves quit and they no longer service stoves.

So, I am about in the same boat going, ok.. who the hell services them because if I have to get it serviced from Dallas, 3-4 hours away, no way in hell is anyone going to drive that far to service a freaking stove, even if I did pay 10k for it.

So, before I PAY that invoice, I am going to want to talk to someone around the Austin, TX area that actually agrees they work on this dang thing :P

Russ
peasblog
7 years ago
I have had my service guys out twice (once just to level) and once to fix me door from the builder. no issues. I'm loving my 48" connoisseurian so far.
golfergirl29
7 years ago
I stopped by a local appliance store to see their CC rangetop but they only had a CC range. They wanted to steer me to the BS because it was cheaper and they said the stainless steel drip pans would scratch easily. I had been considering the BS because the BS and CC both seemed excellent for open burners. I've had to baby my current stove's top because the SS scratches easily. Is this a concern for the CC rangetop?
PRO
Trevor Lawson (Eurostoves Inc)
7 years ago
I would suggest finding a sales person who knows what there talking about. A sales person who does not sell on price or throws out stupid statements.

The stainless drip pans are made from the same stainless steel that the entire Capital and Bluestar ranges and range tops are made from.
kaseki
7 years ago
I would think that scratches would be considered patina on a commercial style range. They show that you love it enough to use it. :)

kas
eshmh
7 years ago
last modified: 7 years ago
All SS scratches easily. If it is a concern, one should really learn how to remove light scratches. The drip pans are the least concern. One does not usually touch them. I put aluminum foil over the pans for easing the cleaning. I haven't changed the foil yet so far more than half of year later. And one does not normally see them either.
Russ Barnard
7 years ago
I just called and I got lucky. I found a place that will warranty them, but not modify them or install them. They state that a person has to be licensed for that, i.e. a plumber or a propane person. But, if it is broken, they can work on that... so.. will have at least one company that will handle them.. possibly two, waiting on a call back.

Russ
Russ Barnard
7 years ago
Wow... I spoke with Capital...just asking them for numbers to people local that will work on their stoves...right?

Well.. I found one, possibly two.. so no big deal.

Out of the blue, a guy named Bob that works for Capital calls me and reassures me they have folks in the area, makes sure I have his number, tells me they are going to take care of me and make sure I get the right stove the first time etc.

I did not even complain to them, just called asking for a number and they went the extra mile to call me back and let me know they will be taking care of me.

I just think this will work out fine and...not trying to be rude to the OP.. your problems sound legit, but he sure did sound like he wanted to make sure I was taken care of.

Russ
PRO
Trevor Lawson (Eurostoves Inc)
7 years ago
Maybe not quite out of the Blue ( wink wink)
Russ Barnard
7 years ago
Yea, I figured it was you.. not to worry.. I told him I already checked and had a local person.. but I loved the call! lol

My only problem is I cannot order it fast enough. We have been in a holding pattern till the house sells. Now that we have a contract on it, we have light at the end of the tunnel.

I did tell him I am CDO... that is OCD in the right order *wink* and I would be getting an invoice with the right model # etc and calling him back to make sure the right one shipped, just to play it safe.. heh.

I am not really worried in the slightest, I am just having fun finally getting closer to getting the stove I want.

But thanks Trevor!

I ALSO told him the order would be placed through you because you are on top of stuff as much as I am.. heh

Oh, and my mom loved the garlic mincer and peeler I got from you guys but I would not let her have mine so she will be getting with you to get one too :P

Russ
peasblog
7 years ago
made this prime rib today, used the meat thermometer for the first time. pulled it pulled by the handle not the wire and it broke. called right away and they are sending me a new one. so thankful.
I had another one already so I finished my roast with it
Kate
4 years ago
reading all of these comment a few years later - I've owned a culinarian 36" cookktop and loved it. in new house, new state and getting ready to redo kitchen. really have my sights set on a 48" connoisseurian open burner dual fuel and i started to hyperventilate reading all the reviews on the net about horrible oven performance. If any of you are still out there let me know how it's been. dying to know and coming up on the timeframe to order...hoping all my good karma juju is at work for this purchase! thanks!!!
wekick
4 years ago
There are a couple of long posts about this a few years ago and one of their engineers came on one of the posts to answer questions. He admitted the ovens are not for everyone. I looked on their manual for the DF ranges and it has not changed. I will post a couple of excerpts from the manual they have online now.

It works in a a odd way. I had a Dacor walloven and range that worked the same way and Dacor bought them back. The preheat comes on and heats the oven cavity.

After the preheat completes, it switches to the element going on and off to maintain the temperature. When in this mode, it can’t raise the temperature in a timely manner. If you open the oven and lose temperature, it takes a long time to come up. If you open it frequently as in baking cookies, the temperature drops. It has to drop 150°F for the preheat to come back on.

The result is the temperature is all over the place. It might work ok if fully preheated for casseroles. It’s the same thing if you turn the temperature up. It will take a long time to go up.

To illustrate the length of time it takes to move in temperature, this section talks about how long it takes to preheat the oven without the preheat.

This is time in addition to a normal preheat time. 20 min would be for lower temperatures and 40 min for higher temps.

There was one poster who said that she liked that it worked that way but it would not work for me. I would buy the rangetop if you like it and use separate wall ovens.
bdesch
3 years ago
We’ve had the conosurian for 2 years. Gas range works well, if not a bit overly powerful for my needs.

the griddle is problematic - it’s very inconsistent with hot spots, and pancakes stick every time. Worst part is it goes off midway through cooking - thermostat or igniter problems? I use a pan now instead

the oven is ok - not great. We’ve had problems with the display blanking out and oven not working- hoping it’s an easy fix, but not something I’d expect so soon of an expensive machine

aesthetics are great

would i recommend- no
angeee
2 years ago
I have had my capital cullinarian for 4 years now, and I agree with the very first post...don't waste your money. The knobs break, the small oven turns on sometimes and then won't turn off, again the knob is messed up. The grill has gone out once so far. The oven bakes unevenly and does not go to the temperature you set it to. I have some really expensive calibrated Thermometers in each oven so I know what temperature it is at. I have had a technician out numerous times and he didn't fix any of the problems, called another service company and they never returned my calls. Really not worth the money. If you spend this much on something it should work consistently.
nycmom
2 years ago
We have had our Culinarian for six years. Powerful gas burners. However, two years in, the oven wouldn't turn on. A repair person came and left without running a test of the thermometer. The oven temp is off by 45 degrees. So a recipe calling for 400 we have to set at 445. We've gotten used to it. Then last year the broiler stopped working unless the oven was already hot. The broiler by itself does not kick on in a cold oven. Then the red oven light button on the front of the oven popped off and cracked in two. All that said, my husband really likes this stove because of the incredible gas burners.
bdesch
2 years ago
Our front panel hasn’t worked for a year - which means oven won’t go on. And Capital is not around to fix (and no one local has been able to figure it out). Word is Capital has folded - but son started a new, similar biz - avoiding history of poor quality and service. a shame they wouldn’t stick behind their products

I’d stay away
nycmom
2 years ago
@bdesch well that's discouraging! We've made due with our range's quirks and figured out some workarounds.
Kate Sawatzky
2 years ago
Hello all..

I bought a 36" duel fuel culinarian as a last stove I will ever buy and done vast amount of research...

Top burners...no problems work great....griddle absolute "POS" 100-150 degrees temp difference when burner reignites.. capital did send new igniter but igniting isn't the problem....even temp is issue...

Where I purchased after I had it installed said " we won't send someone out you live 100oles away!!". They didn't tell me that when I gave them $8500.

Oven is another story.....temp is uneven and unpredictable..

I would not purchase again.

We bought our kids a GE Cafe of there choice....I have used both......griddle cheaper but flawless in ever way..

Smaller yes but it works great for $5000 less.

Shame on my sales place and I must be to blame in some regaurd as they didn't make me buy capital.
Kate
2 years ago
Where to begin. I posted awhile ago that I was considering a new Capital purchase for our new house kitchen redo. We ordered the 48” connoiseurian dual fuel from a company who has commented in this thread. Long story short they took our $$ with no stove to show for it. Files a claim with our bank and finally got our money back, found our stove at the distributor’s warehouse and repurchased thru a reputable seller. We’ve had it now for over a year and it definitely has quirks. I’ve used delay cook for things that need to go in a cold oven, the griddle definitely has hot spots and to date I’ve only used it for reverse searing sous vide meat. The probe is my sore spot. Sometimes it works and sometimes, after following the instructions, it assumes the meat is already to temp and goes in a HLD pattern and drops the oven temp to 150. Tried it 5 times on Thanksgiving and no go. Oh- our gas is propane and since propane burned hotter than natural gas (didn’t know that going in as last time had natural gas) we rarely cook anything over a hi simmer. The only time I use med or high is for the wok grate or boiling large pot of water. Otherwise I’ve learned how to adapt. The draw for me was the open burners. Still is.
zerzurax
2 years ago
I searched for Capital Culinarian just to see if others had the same problems I have had, and lo and behold it all sounds about the same.

I’ve had my 36” gas range for 5 years. The griddle is terrible. I had a service person out three times the first year, but it never helped. After waiting forever to heat, the temperature dives 150 degrees before relighting. The oven is uneven, all recipes take much much longer to bake than they should. I called and emailed the company many times with no reply. Yes, the burners are great, but I end up cooking on med low all the time. Getting a true simmer is pretty impossible.

I’m so 😤. I’m fed up enough that I’m looking for a new range.
Russ Barnard
2 years ago
I hear you all and I feel for you, I really do..but I have had the 48 for 4.5 years now and while there are things about it that are quirky, I assume they are due to it being so much more than a "standard stove"....so I adjust my cooking to match it and, honestly do not see why people hate it so much.

Again, I am in no way slamming anyone here or their issues, just saying to those that find the thread that... yes.. it is loud....if you are used to a super quiet house. The fan stays on forever... but then again, so does my Frigidaire wall oven. I just ignore it.

The griddle is not all it's cracked up to be, unless you factor in it is there, when I want and need it and... it cooks like a griddle is supposed to cook. I have not seen temperature swings, but, honestly.. I do not use it a lot.. I just cook pancakes etc on it and it does them perfectly. It reminds me of a griddle on a Navy ship, lol.. so I am good.

It cooks differently than my electric wall oven, but.. it cooks, and I adjust my cooking to match it, not the recipe.

So, people here....very very valid points, all of them...that I have read.. heh.. but if you love to cook, you cook with what you have, what you know... and adjust to fit the environment you are given.. or.. that you buy.

Don't shy away due to bad reviews, the bad reviews are folks that have concerns and rightfully so.. but there are far more without them.

And buy from someone that handles the support for you.. a 3rd party... save yourself the hassle.

R
bdesch
2 years ago
Russ - quirks are fine. For a 10k appliance, however, it should work. My oven hasn’t turned on for a year and a half. Service guy hasn’t been able to fix. Company hasn’t helped. So, pretty hard to give Capitol any benefit of the doubt, or chalk it up to quirks.

it does look nice
zerzurax
2 years ago
To “save myself the hassle” I intentionally bought locally from a company who has been in business forever. While they arranged the first service call, they did nothing after that as they said it was Capital’s warranty. And Capital would not even answer any calls or emails for 2 years. The griddle has a terrible design, it is unusable, and it sounds like many people have had the same problems as me. It‘s actually reassuring that I am not alone - haha.

When I purchased the range, I read all the reviews here. The open burners were the cat’s meow and people said the company was responsive to fixing anything that went wrong. I have not found that to be the case, so I wanted to put my experience out there. I’m glad you like your range Russ, I truly am!
Russ Barnard
2 years ago
I feel for you, I really do. Like I said, your issues are real and important. I hope they resolve them for you and you start liking yours again.
zerzurax
2 years ago
I was curious if they were even still in business as my last emails bounced and on some other Houzz thread the poster thought they were gone. They do still have their website up. I noticed on their website they say they have a BBB accreditation that is “A+”. Going to the BBB website, their rating is actually “D-“ and that they are not accredited. Just FYI.
wekick
2 years ago
@zerzurax

Someone bought them. This is their FB page.
Hillary Straus
2 years ago
We purchased our cooktop, 4 burner with 24" griddle 3 years ago with our new home. The burners are awesome, but he griddle has never worked properly. I am somewhat relieved that we are not the only ones with the problem. We have had a technician out to "fix" the problem with it not relighting when it needs to come up to temp. probably 10 times. The first 5 visits he changed out the thermostat as Capitol told him it was probably a bad batch of thermostats. It seems that this is a known issue that they have no fix for. I just called their terrible contracted service department again to find out what we can do and they informed me that Capitol has been bought out by a corporation and he wasn't sure what they were going to do with the old "unresolved" service issues for appliances that are now out of warranty. That was two weeks ago, so evidently they aren't doing anything about those issues. After reading this thread, I am glad that we didn't buy the oven. Good luck everyone and thanks for posting!
nycmom
2 years ago
Bad batch? We got our Capital Culinarian in 2014 and our thermometer has been off by 40 degrees from day one.
nycmom
2 years ago
The latest quirk of our Capital Culinarian: a loud bang that sounds like metal flexing or contracting about a half hour after we turn the oven off. It's not a big deal, but it is a new thing and it happens after any temperature, including low temperature.
nycmom
2 years ago
The other quirk is kind of major. The broiler doesn't turn on unless the oven has been heated up for about a half hour. Also: it goes off in the middle of a broil. I have learned to adapt by cracking open the oven door while something is broiling. This causes the flames to re-ignite. The other day I properly broiled some cheese on top of a dish by opening and closing the oven door every 10 seconds or so for two minutes straight until the cheese was browned.
zerzurax
2 years ago
I’m sorry @nycmom, that is super frustrating. My broiler takes forever to ignite as well, like every time I figure it is just not going to light and the last time it worked was its final gasp. I found if I preheat the oven on 500 first, it seems to take a little less time to ignite.
nycmom
last year
Update: It's important to have a repair person in your area who knows these stoves and can get the parts. In July 2021 our 7-yr-old Culinarian oven and broiler stopped working. I got the name of a repairman on Yelp. He replaced the oven igniter and unclogged the broiler's valve. (The broiler had been acting up like yours @zerzurax. ) The bill was a few hundred dollars but we're to blame for having a high-end range in the first place. I don't think this is unique to Capital; high end ranges are quirky. The cheaper stoves that we used to have never needed service but they weren't as powerful.
Paul In MA
last year
Bought ours rom eurostoves - that is now gone. Have not had real issues except recently small oven stopped working. Ignored it for months (something you can do when you have 3 ovens). Then called capital to find a local repair place, they gave me several names which when I called said they don’t service - great!. Let’s debug ourselves - have narrowed it down to faulty hot surface igniter. Online price showes as around $250 and can be had for about 1/2 that. Realize this is a coorstek 501A part should be $20-50 and I would not complain. Have a shorter “universal one showing up Monday but also found the Robert Shaw catalogue that gives dimensions. Looks like you can get the real thing for lots less if your willing to crimp your own terminals to the leads or use wire nuts. Will post part number once I’m sure. An actual users group would be good for cross referencing parts if they have stupid high mark ups.
Paul In MA
last year
Robert Shaw is distributor of correct hot surface igniters. Made by coorstek/Norton model 501A. Catalogue is here https://www.robertshaw.com/WorkArea/DownloadAsset.aspx?id=2147496739. And correct part number for range from Shaw is 41-204 available from Amazon for about $30. You will need to crimp on your own fast on connectors or cut wires and use wire nuts. My pref is correct connectors. Have not checked but assume the other oven and broiler ones are the same , if not cross ref in the Robert Shaw catalogue by measuring length.

Capital Culinarian Huge Problems - HORRIBLE customer service!

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