Waterstone Faucets: Horrible Customer Service
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8 years ago
last modified: 8 years ago
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TwoBelles
8 years agoA U
8 years agolast modified: 8 years agoRelated Discussions
Calling lesmis- i.e your Waterstone Annapolis faucet
Comments (26)So I priced out the Waterstone and accessories that I would need, and also the Perrin and Rowe with the same features (they look almost identical), and it turns out, much to my surprise, that I can get the Perrin and Rowe for over $300 less! So, since they look so much the same, and I know it is a good quality faucet, I went ahead and ordered it in chrome. I really loved the Waterstone, but at a difference of $300 I really can't justify that. Even with the price difference, for all the part I needed (faucet with sidespray, soap dispenser, extended flange for my Shaw sink, garbage disposal cap (we will have a batch disposal), and drain strainer, it still came to about $1000. Yikes! I really didn't want to go that high with the faucet, but, as I remember someone on GW saying, it IS the most used thing in the kitchen. So I will just have to shave a few hundred dollars off somewhere else.......See MoreWaterstone 5600 PLP faucet
Comments (98)I have the Waterstone contemporary PLP extended reach in chrome, as well as the soap dispenser, hot/cold faucet and air switch button. I’ve been using them for almost a year and I am very pleased. The finish has held up well and performance is great. The faucet is one of my favorite things in my kitchen!...See MoreHow To Buy a Faucet
Comments (58)@ winonelson I'm sorry you did not get an answer, which is unusual on this forum. California has recently declared through executive order by Jerry Brown that bathroom sink faucets sold in the Golden State after 1/1/2016 may not have a flow rate greater than 1.2 gpm and kitchen sink faucets are limited to 1.8 gpm. As goes California, so goes North America, so I suspect that getting the 2.2 gpm faucet is going to get harder, not easier. Here's a trick, however. Almost all faucet flow limiters are built into the aerator, which can be removed and replaced with another aerator that allows for more flow. Even though the faucet you may be considering is rated at 1.8 gpm, there is a chance you can get an aerator from either the faucet company or an independent faucet parts supplier that has a higher flow limit. It will require some research and telephone work, but it can be done....See MoreWaterstone faucets?
Comments (44)I know this is an older post but wanted to add my experience. I love my Chrome PLP modern faucet but I did have some initial issues with both my soap dispenser and pot filler. The soap dispenser was super wobbly when first installed, so I reached out to Waterstone. They shared that there were two options - a plastic sleeve or plastic o rings. We had received the sleeve and so they send us the o rings for free to try. They worked much better and were easy to install and no more major wobble. The second issue was with our pot filler. Once installed it was super hard to swing and made a horrible grinding/squeaking noise. I contacted waterstone and they said some stiffness was normal but suggested some silicone lubricant to help I tried lubricant and working the hinge but it just didn’t help and eventually they replaced it under the warranty. The new one was immediately easy to move and no grinding. So with that said like any company quality issues might happen but their customer service was great since they not only helped troubleshoot the problems but answered quickly and worked fast to get the replacement. I doubt many other companies would be as helpful and just feeling the weight of the fixtures tells you it’s good quality. I’ve also had no issues since and love my fixtures! I’ll probably take them with me whenever I move LOL...See Morecharon70
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