Capital Range Customer Service
willinak
9 years ago
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Comments (49)
gtadross_gw
9 years agolast modified: 9 years agowillinak
9 years agolast modified: 9 years agoRelated Discussions
The Capital no-service saga continues
Comments (19)Can you use Facebook or Twitter to spread your message? Find a cooking site, or a foodie site and let'em have it. Capital can't afford any more bad publicity - it gets enough here. I am not sure why people still buy them but if you choose to you should get way-above-average service. I got better service than that on my 13 year old Whirlpool range. And I won't soon be replacing it with anything from Capital. Good luck to you. But you shouldn't need it :-)...See MoreCapital Hood for a Capital Range?
Comments (3)Try to look at a Capital hood before you buy one. The interior geometry is shallow and the styling of the lamps is high key. It's the first thing people will see in your kitchen. I believe that steeply angled baffles exhaust the smoke with less airflow than a flat underside. If you get a 54" hood with 1200cfm airflow the velocity will be low and drafts may blow the plume away from the hood. The dealer that sold me a 24" BS stove had a Capital 24" hood with built in blower for sale for $285. A customer had canceled an order and the dealer couldn't return it. I decided to buy a 30" BS hood for $1400 plus a BS roof blower for $750. I never heard the Capital blower but the looks alone dissuaded me. Early in the renovation I visited a local Ferguson's which has several installed high end hoods with built in blowers. I remember Miele, Wolf, maybe Viking and DCS. They all sounded wretched. Tinny, buzzy and shrill. That taught me that I would be getting a roof blower to get it out of the house. Unless you installation is simpler than mine your total cost will be several times the price of the hood so I'd choose carefully....See MoreCapital Stove - Poor Service
Comments (11)By Contrast - I also purchased a 54" VAH exhaust. When the contractor went to install it, it was missing the exhaust transition that was supposed to be shipped with it. I called today and they are overnighting the part as soon as possible so that we are minimally impacted. That is the difference between knowing the value of customer support and doing whatever it takes to solve the problem. Oh and by the way this was the regional distributor dealing with this issue not even the coroporate office. I guess they have the entire supply chain on board to make sure they support their products. Very disappointed in Capital. I will try to reach out to them again....See More48' AG American Range vs. Capital Range
Comments (6)(Sorry, OP, this is off-topic, but feel I should respond to that last post...) Sorry to disagree, deeageaux. I've been cooking on my NXR for 16 months and am VERY happy with it. I shopped around and looked at all the ranges with high BTU burners between $1800-$3000. For the money, I love my NXR. Now, don't get me started on the fancy Bosch dishwasher: ugh!!!...See Morerococogurl
9 years agolast modified: 9 years agoTrevor Lawson (Eurostoves Inc)
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9 years ago
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