Yikes, the capital letters are gone again... :(
11 years ago
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- 11 years ago
- 11 years ago
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Terrible customer service from Capital
Comments (43)Seriously tyguy, fire the president of a company because someone in customer service isn't being responsive enough. Maybe someone in customer service is lazy, or maybe they are just overwhelmed as their business is growing at a rate that they can no longer keep up. Surgit has even addressed some issues on this forum personally. I can't recall that happening with any other manufacturer. I got my CC in less than 2 weeks as they had it in stock at the the factory and it's LP. I hear there is a much longer lead time now. TominLA, the reputation of the Capital Precision is very good, and the only difference from the Culinarian is the burners. Watch some older episodes of chopped and look at how huge those sealed burner caps are, most of the flame goes up around the outside of the pan. That caused problems for many competitors. I think I would be very unhappy with those burners. If you could stretch the budget another thousand, I think you would be much happier with the CC or a BlueStar. I heard that American Range came out with an open burner residential range targeted for a lower price point. ARROB430N $2999 at AJMadison. The higest powered burners on the American Range are 25,000 btu and the oven will hold a full sized baking sheet just like a BlueStar. Yes, the open burners are so much better. Capital has all their owners manuals online on their website, so you may be able to find the information you were looking for there....See MoreCapital Culinarian repair service - Is this typical??
Comments (32)David, I posted another message re calibrating your CC ovens, not sure where it went... Ask Capital to give you instructions on calibrating your oven, you should not have to mentally calibrate your temperature setting each time you use an oven. My repair tech calibrated my oven. He removed the oven knob and used a flat heat screwdriver to turn a set screw in the shaft. Put your thermometer in the oven, a remote temperature probe like you would use to keep track of temp on a roast would be good. Turn your oven on, and track the cycling of the temp. You will need to turn the screw in the shaft to adjust the temp up or down. I don't remember which direction the tech turned it, but you could start with what the eHow article says, if you can't get specific info from Capital. You are aiming to have the set temp exactly in the middle of the temp range that the oven thermostat cycles to. If the temperature range is very large when the oven cycles on and off, you should talk to Capital about getting a new thermostat. After I go the new one, it cycled very tightly, about 10 degrees above and 10 below. I would think anything with 20 to 25 above and below to be acceptable. I certainly wouldn't be happy with 50 or 80 above or below (and some brands of ranges have thermostats that are that bad). But you will need a technician to install the new thermostat. It's not a simple install because it requires removing lots of stuff to get to where it goes. Good luck, Mary Ann...See MoreNew Capital Culinarian Burners
Comments (38)I have finally gotten the part numbers I need from Capital and Adco. The new burner is 25k vs 23k as others have mentioned. If you want the full 25k output, you need to change the oriface. The parts I am listing are for natural gas, given to me by Capital. My parts are for a CGSR484BG natural gas. Please confirm these parts with Adco for your needs. To upgrade a 23k old style burner to a new style burner (electrode built in): 82366-01 Burner Cap 82366-02 Burner Base 82101-43 Oriface for 25k burner The rep at capital said that you do not need to change the orifaces if you don't mind staying at 23k but the orifaces are $3 each, so you might as well get them. To upgrade a 23k old style burner to a new style 8k burner (electrode built in): 82366-04 Burner Cap 8k 82366-02 Burner Base 82101-56 Oriface for 8k burner Note that the burner base is the same and only the cap and the oriface change between the 25k and 8k. You do not need to buy the electrode part, it is attached to the base on the new style. In the event that one of your spark modules has failed like mine, that is part 84202-02. The cost for full kit 3x25k, 1x8k and 2xSpark modules was around $900. We can't wait to never hear clicking again (we hope)....See More'...with the exception of the Great Depression' Yikes!
Comments (19)Yes, the unfunded liabilities are going to be the death of Detroit. All they have to do is stop paying the GM or Chrysler or "Fords" pensions, and all of Michigan dies. Those pensioners have vacation homes "up north," where tourism is the whole economy. Actually, they just have to stop payiing for retirement health care and we get the same results. My previous DH's dad lost his pension when Jones and Laughlin (later, US Steel) reneged on their pension obligations to the northern Minnesota taconite miners. He got a fraction of what he was supposed to get because the Pension Benefit Guaranty Corporation had to take over paying the miners their pensions. He worked his whole life welding the mining equipment, built his home debt-free as he had the money, raised four children, and died gasping from the lung damage he got from his job. How well do you think the Pension Guaranty folk are going to do spreading the money around when it isn't a few miners and steelworkers, but several industries at once? What is dragging at the economy? Perhaps the unfunded war? The gears are grinding slower and slower and I just hope we have not already lost too much momentum. Has anyone else read The Sheep Look Up? Didn't John Brunner predict well how a confluence of errors and neglect could do us in? I'm just on a real downer tonight. DF-in-L went back to the hospital and is just not coping at all well with unexpected health problems....See More- 11 years ago
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