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Comcast email settings for server

11 years ago

Curious to know if anyone is having problems with Comcast email? I use Outlook ver.2010 sez Microsoft and they blame Comcast for any Outlook mail prob.

I am surprised that no one has asked for help. I have been on Comcast forum and we can not send or receive. I have been to the Comcast email experts to ask for the settings as I use Outlook. They gave me bad advice and now are unreachable as of the next day.

The point here is that one forum person found out Thursday night that Comcast Email Central has a big problem. Frosted that they played with me instead of admitting it.

If anyone has current server email settings that are new or not can you put them here if it is not too much work.

Comcast gave me 463 and 995 and I believe that it is 465. Incoming and outgoing mail was not pop.comcast.net or smpt.comcast.net. Both use SSL. That is probably enough
if you have anything different. I have no error numbers just the message that my user name and or password is wrong.

Comments (16)

  • 11 years ago

    I googled "Outlook 2010 Comcast email settings" and found the following. It's from early November so, hopefully, it's still relevant. Won't hurt to try.

    http://customer.comcast.com/help-and-support/internet/setting-up-outlook-2010/

    June

  • 11 years ago

    Oh, June,
    thanks for trying. A very wonderful woman name Corinne
    gave me the same thing. This is for a new account. I tried to go with it anyway and it didn't work.

    The other problem of setting up a new account is would lose all of my Outlook Calendars. I printed out all my calendars to try this and the setting are IMAP which could be replacing POP3 but it didn't let me get very far.

  • 11 years ago

    I am surprised that there is no one on here that uses Comcast and Outlook 2010.

  • 11 years ago

    ellie45,
    I know of someone who uses comcast with outlook who responded to a post I had a few weeks ago elseware but do not know how to get it to you to ask?
    This is what was replied if it may be what you use?
    "I have Comcast for my ISP and you can go to the Comcast Web Sight to open your Email, or you can Download your E-Mail to Outlook or Outlook Express (there may be other on computer programs that will work, I just prefer Outlook)."

  • 11 years ago

    Ellie45: Another possibility - have you tried using port 587 as your outgoing mail server? Some time ago a friend was having Comcast connection problems and that was the solution for her.

    I found this dated instruction pertaining to that:

    https://www.computer-help.com/outlook-working-comcast/

    June

  • 11 years ago

    Have you called Comcast Tech Support?

  • 11 years ago

    Typical e-mail client service ports for SSL are:

    Receiving mail --
    995 for POP3
    - or -
    993 for IMAP

    Sending mail --
    465 for SMTP

    Non-SSL
    110 for POP3
    143 for IMAP
    25 or 587 for SMTP (some ISPs block port 25 through any server but their own for security reasons, so use 587 in that case)

  • 11 years ago

    Snidely, I sure have called. In fact the night the Comcast Central Email went down I was talking gibberish with the email experts who never admitted it happened.
    I have Outlook and they gave me Outlook Express and changed my password TWICE and server settings. They said it so fast that it was as if they were leaving town. Then they said call Microsoft. Microsoft said it's on Comcast.

    It is not a local problem.

    The Comcast forum people like me have given up. I know not to call Comcast yet so they said. I will be so upset with the multitude of answers that don't work as I try a new person or get hung up on. There sometimes is a volunteer named Beth Katz who helps clean up the mess on the forum.

    Now I know you well enough that you would have appreciated just a simple yes or no but thought I might put out a little more for others with my problem. Thanks.

  • 11 years ago

    June and Dadoes

    I set up a new account which deletes all of my calendars on Outlook. I printed as much out as I could before I set up a new account. I had to because I could not retrieve the PWs they gave me as I typed as fast as I could. No time.

    The port numbers are in question. I have both those documents and tried those combinations. Microsoft has info too but it is old, not dated and they use 110 and 25 which are vulnerable security numbers we gave up years ago.

    Incoming and outgoing addresses are differ including using IMAP and mail instead of POP3 and SMTP.

    Ports 465 and 995 with Outlook 2010 are what I had.

    If this doesn't make sense to readers and you read it anyway God bless you and the take away might be to not use Comcast or please fight to stop the merger of Time-Warner and Comcast however one does that. Maybe prayer instead.

  • 11 years ago

    Sorry for your problem. I'm a very happy Comcast internet customer but I don't use their email. Cable internet offers speeds (that I need) that are simply not available from any other source. My Comcast connection has been very reliable.

    Is it essential for you to use Outlook? Gmail is pretty capable with (I believe) most of the functionality of Outlook. But not it's not Outlook.

    Would opening an email account on Outlook.com work?

  • 11 years ago

    Thanks. I'm pondering your last sentence. Outlook came with my Microsoft package. I have opened a new account on Outlook with a new password and the server settings and email settings are undecided. I use Outlook for meetings and calendar and connecting emails for various things. If it weren't for that I could put a big X or a short note on a piece of paper for each day and color code it with crayons.

    You must be a super fast researcher. I have never heard someone complain about speed. I love that you work that fast.

    If one soul had the very settings I need I would be fine. It is my belief that there is no final decision.

    I am usually happy with Comcast except in this area. It is always now days about these settings.

    Thanks for answering.

  • 11 years ago

    Can you log into Comcast webmail with the email address and password?

    If your error is incorrect username or password, that would be my first step to confirming that your credentials were valid.

  • 11 years ago

    You might be very happy using Google's Gmail system. It has all (or most) of the features of Outlook including email, calendar, contact book, and other little applets. It was made to compete with Outlook. Many companies use it as their internal system, yet it's easy enough for any individual to use.

    ellie, I need a high speed connection, faster than DSL can provide, because I type very, very fast..............just kidding.

    It's really nothing exotic. I need a robust up-link capacity (about 5 megs) for Slingbox use. Slingbox is a hardware and software system that allows watching my TV (both live and previously DVR'd programs) over the internet in HD quality from anywhere. DSL usually can't get to much beyond 1 meg or so, that's not nearly enough. Also, cable (and fiber optic where available) can provide more down-link capacity than DSL, essential when you have a household of multiple users (kids) all trying to stream something video-related at the same time.

  • 11 years ago

    Hi Ellie 45: I know that the answer to your dilemma has to be out there somewhere.

    Look at step 11 in the link both Corrine and I sent you and the entry for "Logon Information: User Name". One site suggested that you may have to enter either the part of your email address before the @... OR... you may have input to your full email address. Worth a try.

    Also in Step 17 pertaining to the Outgoing Server, did you give TLS a try instead of SSL.

  • 11 years ago

    juneroses,

    Thanks for responding. I have a working PC. Those suggestions you gave me I am using. I know the usual screw-ups. I have talked to Comcast and the man I spoke to suggested I change my server address to mail.comcast.net. That worked.
    He wanted port settings to be 110 and 25. I know that is not secure but used 995 and 587 as an alternative to 25. I suggested to him he keep my numbers as a back up to what Comcast sez. It is working but my iPad and iPhone are not set up for Outlook yet. I want to tell Corrine but have no confirmation from anyone that this is stable or correct.

    My many thanks to you for such interest. Corrine too.

    Since I use Outlook and IPhone and iPad, I have few on here who do the same. As I remember, this is an android crowd. Nothing wrong with that!! Would love to find a donor match for my needs. Your hopefulness for me is quite wonderful....

  • 11 years ago

    Jumeroses.

    There is a slim possibility that someone read my previous post.

    I just wrote you a note and now Comcast email is down all over.
    I can't get into Comcast/Xfinity mail on their site where I saw the message that it is not working.

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