Best Buy trying to redeem themselves

14 years ago

DS shared with us that he wanted another lens for his camera. Happened to be on sale at Best Buys a few weeks ago but the store was out. DH went online and it was also on sale there for the same price and no shipping. So he ordered it. About a week later he got an email notice that they were cancelling the order as they would not be able to fill it. DH checked and yes the amount was refunded to our account.

So he found the same lens on sale at Amazon for the same price and ordered it - arrived earlier this week.

Forward to today - DH gets an email from Best Buy stating that they were sending us an Ecard in the amount of the lens (rounded up a couple bucks). It said to print it out and take it to the store or use it online. Okay - we are wondering if its for real, a scam or if there was some issue and the amount hadn't been refunded as we thought.

Nope, money was refunded, he printed out the email, took it to the store and went to the service desk - yes, its for real - they were doing this because they had some really bad press cause they couldn't fill orders that they said they could.

So, DH got himself a theater sound system for a few bucks more. DS still gets his lens and Best Buys redeems itself, at least for us. Don't know if everyone who ordered something and was cancelled got this or if it was only for those who had something ordered, they cancelled the order and the buyer did not come back to get something else. Don't know which.

Anyone else have an order cancelled? Check your email - you never know!

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Comments (11)

glenda_al
14 years ago
Not a lover of Best Buy.
minnie_tx
14 years ago
I heard about this on the news tonight Best Buy waited until the very last miniute to advise customers
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redcurls
14 years ago
It's good to hear something GOOD about a business.! Bravo to Best Buy! I hope this goes far in encouraging other stores to make things right when they've messed up. I think it's called customer service.
mboston_gw
Original Author
14 years ago
Thank goodness we had plenty of time to find the lens. We certainly weren't expecting anything from Best Buy so it was a nice surprise. For all of those who weren't notified in time, it was warranted for sure. In the long run, it probably totaled a drop in the bucket of their revenue. Evidently we were the first at this store to bring one in - none of the employees we had contact with knew of this happening before.
arcy_gw
14 years ago
"Thank goodness we had plenty of time to find the lens." Seriously? If you had had to wait for it like in the old days, maybe weeks AFTER Christmas this is a tragedy of epic proportions how? They told you ASAP they could not fill the order, they refunded you in full. You got all you should have. This is not a life/death deal it is a CAMERA LENS, for an ADULT who should get that sometimes stores run out and sometimes you can't always get everything you WANT! The fact that Best Buy is fueling everyone's entitlement issues is very sad. "Jesus is the Reason for the Season"!!
lynn_d
14 years ago
Best Buy will not win back my business, and if they are still here at this time next year I will be surprised. I'm glad you were accommodated so well, mboston but this was not the norm this year. Most folks found out, just this week, that orders they placed over a month ago were not going to be filled, some found out on the news last night. That company just doesn't seem to understand what customer service is.

In the past 6 months I've tried to make 2 large purchases from them, a $2500 refrigerator and a $800 iPad. In both cases I walked out of the store after not being waited on even after asking for assistance. (For the record, I made the purchase elsewhere within an hour.)

Like Glenda, I'm not a fan and there is no redeeming themselves with me.
jeaninwa
14 years ago
arcy..she did not demand this, did not ask for it, was not even expecting it. She was excited about it. Why throw cold water on her?
Jodi_SoCal
14 years ago
I'm curious, why is Best Buy cancelling orders in the first place?

Jodi-
SunnyDJ
14 years ago
I'm glad to hear things worked out for you....I've never had any problem with Best Buy and have always gotten a very good deal when shopping, in factwwe've gotten all of our electronic "toys" there.....
We have 2 local grocery stores that sell gift cards and also give you points to get gas cheaper....Both stores had been sold out of the Best Buy ones and when I stopped at their store, the gal told me, too many people were getting the cards, redeem for merchandise and then return it for the money and in turn are still getting the points for the gas, so they had to stop putting them in the stores.....

I agree, Jesus is the reason for the season but, I don't agree with the bad comments......

Nasty might bring coal in your stocking.....
mboston_gw
Original Author
14 years ago
Arcy - wow! I certainly did not imply that it would have been a major issue if the lens wasn't here. It was just an expression I used. Thank you Jean - you were right, we didn't expect anything at all and were just surprised when the email came. And yes Lynn, the people who weren't notified in time deserve much more than those of us who were notified in time to make other arrangements. Evidently their marketing department needs to coordinate better with their distributors. Their demand far exceeded their supply.
lynn_d
14 years ago
I don't think that they deserve anything more than you received, mboston, and am happy they are trying to make things right with you. I just think it is a shame that it has to be done at all, I think the company should have given a bit more notice than the two days that some are being given.

Best Buy trying to redeem themselves

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