Thanks for the responses ! For some reason the problem is not present today. Or I should say "problems." The two issues (the clicking sound when depressing a key and the inability to press the same key twice without pausing for a couple seconds) both resolved themselves (proving at least that they must have been related). grandms, It's an HP laptop, so the keyboard is integrated. It was not listed as a separate device in the Printers and Other Hardware section. And the Device Manager (which I also checked) didn't have anything of import either. :-( genes, Yes, she already has that, as well as Avira AV and SAS. I will be running those scans for her soon. I only asked my question before doing so in case anyone might have known of this issue and knew it to have some other obvious cause. Well, for now it's a mystery. But if my scans find anything I'll post an update, just for information's sake. Thanks again !

saying the wireless capability of this computer is not turned on. That's the problem, it's telling you what the problem is. I wonder if the switch is bad, I'd still follow all the very good instruction given and take it a step further too. Boot the computer to Safe Mode with Networking and see if a connection will be granted there. The reason for doing this is to see if a third party program, most likely an Anti Virus program, or even the windows Firewall is causing issue. To do that: Restart the computer, keep tapping the F8 Key, wait for the black screen with white letters to show. Using your arrow key select from the list Safe Mode With Networking. Once selected or highlighted hit enter. Now try connecting briefly. Don't surf in this mode. If it connects let us know. Joe

if it has windows 7 on it and you need any type of help this is the absolute best place to go they have an entire tutorials library all set up and can answer all the questions Windows 7 Forums. of course you can come ask us for help at the computer help area here at GW too.

"What's the point of a grouchy comment like that." I found her comment amusing, nothing more. On a more interesting topic, updates, I experience hiccups with the monthly Windows updates pretty regularly. Maybe two or three times a year? They usually come around the 15th of the month. Sometimes PCs become sluggish or exhibit odd behavior. There are times when a further update gets pushed out the next day, or a few days later, and these seem to contain fixes. Very rarely, maybe every few years, I find myself rolling back to the previous month's update to let it settle down, and then the subsequent month's update makes everything right again. I always use auto-update for Windows and my main applications, I think doing otherwise is silly.