alisande, you may be stuck in a never-never land of old hardware that doesn't run with newer versions of software or operating systems. Unless you're able to run the gauntlet of Canon and Microsoft forums or tech support, or know someone with experience jury-rigging old drivers and old hardware with new other things. A solution may require the purchase of a newer scanner that doesn't use TWAIN. I discarded a TWAIN-using scanner at least 5 years ago, the new PC I got at the time resisted all my efforts to make them work together. I didn't think TWAIN remained a supported or used protocol anymore but I guess it does to some extent.

Well, dang. I meant to post this on the kitchen forum.

We went through our appliance place, but I believe we could have done it online or through the local rep. It's a Vent-a-hood and yes, it was pricey. We were trying to convince ourselves that by having it done in Black River instead of SS that we'd be just as happy, because that would have saved us some serious money. In the end, we decided it wasn't worth the savings if we would be suffering from design fatigue before too long. We also considered going with a European style hood, which would have been a big savings, but we're seeing a lot of those around so we went for something less common (at least around here.) The plan is to age-in-place in this home, so we'll be looking at this for a long, long time. I can barely stand the sound of a vent fan, so DBF was onboard with getting a Vent-a-hood to spare me from the fan noise as much as possible. (What a sweetie!) Still, it was painful to pay $4,700 for a range hood. We took so long to make our decision that it's likely we'll be waiting on this to arrive past the time when it could have possibly been installed. Feedback on from all of you really helped us make our decision. It's one thing to discuss the pros and cons between the two of us, but having input from others that have been down the same road, or can simply look at a design from an outside perspective, is invaluable. Thank you!!!

Try rebooting it by turning power on and off at the main circuit. I have not gotten that error message but on very rare occasions the cooktop seems to freeze. If it was a computer you would press cont/alt/del but since it does not have that button we turn power on/off. this happens once every several months so we have not called repair guy out for this. I think that it is the downfall of all electronic equipment - all of them have mini-computers inside....