Chi83, I'm sorry that you are in this situation with no help being offered by the seller. The USPS may be able to track it for you but in the meantime, I would contact the credit card company and see if you can't reverse the charge. And telling the company that you are doing so may just send them a message to do something more for you. I would call the company again and speak to someone with the authority to replace the items.

That's what I so dislike about UPS and Fedex.....they just drop off packages on my back porch without requiring a signature. I pick up my mail from the PO, so don't have that problem with USPS, but imagine it would be the same. Hope you can get this solved.

Years ago I did a claim with UPS. They left a shipment at my door and I didn't get it. No signature required.
It either was stolen, or left in the wrong place. It was a lengthy process, but they did give me the money for my package. However, this was to a home address.

You will have to contact USPS, and file a claim. I don't know if it will be considered 'your fault', since it was delivered to a place of business, where others could have helped themselves to it, when it was out of the hands of USPS or not. They may say they did their part by getting it to the address. They are not responsible for the package after delivery.
But it never hurts to try.

I too, would contact the card company and put a freeze on the payment. That may be the only recourse you have.

How frustrating and disappointing! I hope someone helps you out!!!!

Sometimes a postal carrier will scan ALL his packages "delivered" BEFORE he starts out on his route. Then if he runs late or forgets to actually deliver it, he will bring it back to the PO. It may be there sitting on a shelf. Go to your PO to see whether it is there.
The PO has steps to address this situation.

I'd check to see if the package is sitting at the post office like lindakathy said. Then since you've already checked every other place it might have ended up, I'd call the company and tell them you never received the merchandise and they will need to re-ship or refund you. If they won't do either one, then I'd call your credit card company to dispute the charge since you did not receive what you ordered. I would not try to file a claim with the post office - I'm not even sure you can since you are not the sender of the package.

It's the seller's responsibility to get the merchandise to you - if they want to start a dispute with the delivery service they chose to use, that's fine, but it's nothing to do with you. The company must have decided that it's cheaper for them to deal with some lost packages than to use a delivery service that requires a signature. So, here's where they need to deal with the downside of that decision.

I hope they come through for you (or if they don't, that your credit card does)!

Did you pay for it with a credit card? Dispute the charge if the seller will not assist you.

Phyllis, the seller controls whether things can be left without signature. I send 3-4 dozen Fed Ex packages and have never had one go astray but I have had many USPS losses. It's funny but I am just now having a UPS issue with something I ordered from Amazon yesterday and paid for the one day shipping, it is not yet here. They shipped it via UPS and just issued a credit for the shipping fee.

"It's the seller's responsibility to get the merchandise to you - if they want to start a dispute with the delivery service they chose to use, that's fine, but it's nothing to do with you.
(sigh) Here we go again. Wrong. No, it's not the seller's responsibility to get the merchandise to you. There's a chain and apparently one of the links broke. It's the seller's responsibility to get the merchandise to the shipper chosen, which apparently they did. Then it's the shipping company's job to get it to the address specified, which they too seemed to have done by what's been said. There's no evidence of a dispute with the delivery service either since they show it delivered. That puts both of them essentially in the clear and removes them from the issue.

This is a real can of worms. There's multiple problems here. You're kind of caught in the middle and it stinks. This reminds me of rebate checks that aren't received. The end person loses and it's not their fault.

I don't see a claim against the CC company either. Disputing it with the CC company might not be allowed if the seller and/or shipper can show delivery proof. From your description, the skincare company is not liable. The post office is not liable. And you're not liable, though you're likely to get the shaft in the end.

•Problem 1: You had it shipped to your work address. This is strange since most places I've dealt with don't like to ship to an address different than the billing address of the CC, at least on the first order. I kind of understand the theory that it'd come into work, then they'd get it to you and you take it home. I used to do that with one employer but don't anymore.
•Problem 2: USPS. Need I say more? I've had a lot of lost and misdirected mail together with other problems. I don't trust them. Period.
•Problem 3: It sounds like they have a tracking number and have "proof" that it was delivered. At that rate, the company (you bought from) and the shipper (USPS) are in the clear. Their job was to ship it, they did. Post office was to deliver which they apparently did. As I understand it's a termination offense (fraud) to scan in something as delivered before it leaves the postal employee's hands. It's also doubtful that they'd do it, since the scanner will scan in the time it is scanned as delivered. It's an easy matter to ask How did you deliver to 28 different places, miles apart, all at the same time? I see them all the time scanning then put it in the mailbox, or hand it to someone, or leave it in the drop box at a company. Also, many companies have scan points that the carrier must scan when they deliver something as a double check that they did, in fact, go into the place and deliver it. (Which is good.)
•Problem 4: It's a very common scam to claim "I didn't receive this" to get companies to give people free stuff. This is why the post office started carrying scanners. To get back some parcel post deliveries from other carriers that had proof of delivery. Asking them to give you something for free when they can show they delivered it to the address you specified is not likely to happen. Doesn't hurt to ask, but I wouldn't hold my breath expecting it.
•Problem 5: I don't agree that it's simply a matter of challenging the charge. It's not always that easy. CC companies will not referee disputes. There's a myth that you can simply challenge the charge and put the burden on the company to prove they did deliver it. Not so. The CC company needs reasonable evidence of non-delivery and once they see a proof of delivery I can't see them withholding payment. If they withhold a legitimate charge, they have to pay the vendor a penalty and the CC companies DO NOT like to do that! It's not a lot of money but they still don't like doing it. The claim of "I didn't receive it" is easily countered here by "proof of delivery" so the CC company cannot legitimately withhold payment without some other reason. Just because your workplace didn't deliver it to you doesn't make the sender, shipper or CC company liable. It wouldn't hurt to call them and see but I'm skeptical they'll let that claim fly and CC companies seldom give you a refund for goodwill purposes.
•Problem 6: The way it appears from what you've said, your workplace is the responsible party. Whether they'll take responsibility for it or not remains to be seen and I doubt they will. They received it but haven't delivered it to you. I'm not sure what their obligation is to you either especially if it's an item sent to them unordered by them. MN has a law that if I receive something that I didn't order, I can do with it what I please without obligation to the company. This went in effect to counter companies that would ship items then bill you and harangue you until you gave in and paid for it. Your "claim" if any, seems to be against the workplace. And therein lies yet another problem. Your decision to have it delivered there puts the workplace in a bad position. If it's your company, it's a moot point. If you're an employee then you caused them problems by making them the "middle person" in something. Whether they could even be held liable, and whether you'd want to dispute it with an employer if you're not the owner and risk the potential ramifications arising therefrom, I won't speculate.

So there's questions. Could it have been stolen? Possibly. Could it be on a shelf somewhere? Possibly. Could it be someone thought it valuable and locked it up? Doubtful, but could be. I think this should be one of your first steps. Search that place and track where it could be from the point where the post office drops off the stuff to your spot. Ask everyone if they saw a box matching the description. I'd even ask if they saw anyone carry a box matching that description out of the building. Seems pretty clear it came into the building so it's either misplaced or stolen. I don't see any other reasonable options besides possibly, spontaneous combustion. You could look for ashes I guess.

What kind of checks & double checks does the workplace have for handling the receipt and distribution of packages and mail? Scanned in? Logged in anywhere? Anyone responsible for receiving? Where I used to work, when I would have things delivered, everything came in to a central location in the warehouse. They logged everything and carried a clipboard and you would sign for it when they gave it to you. That way if you said "I didn't receive a package/letter or whatever", they checked their delivery log book from when UPS, trucker or whatever company left (often they had their own books) then they'd see if it came in. If it came in, they'd check the clipboard to see if it was on there for delivery to the department or person. Then they could see who signed for it in the end. If you don't have some sort of security in the mail/package handling, it's probably going to be an expensive lesson learned to never go that route again unless you specify deliver to addressee only and require signature with ID.

For $200 worth of items, I'd definitely try everything I could, but this doesn't look good. Your recourse is probably only against your workplace unless someone wants to do something for a goodwill purpose.

Here's where I'd start: I'd try to ascertain the size and description of the package. Any identifying marks? Logos on the box that would stand out? Next step, do you know the postal carrier that delivers there? If not, find out who it is and who delivered on the day it was delivered. When you find out or if you already know them, ask him/her if they remember seeing the package in question and to whom they gave it. They might remember. Then ask the person given the package what they did with it. As I said before ask others around them if they saw it or saw it leave the building. I might even go so far as to ask whoever handles the trash if they saw a box that matched that description. You might luck out and someone could "find" it. Or you might find out someone is a thief. You could also go above the person if you want to make a big deal out of it. Maybe they can help find out if someone stole it, misplaced it or what happened. Don't discount the possibility of it sitting on a cart, shelf or having been put in a cabinet somewhere either. Could be an honest mistake or could be a dishonest intention.

Good luck. I think you're gonna need it.

"Problem 1: You had it shipped to your work address. This is strange since most places I've dealt with don't like to ship to an address different than the billing address of the CC, at least on the first order. I kind of understand the theory that it'd come into work, then they'd get it to you and you take it home. I used to do that with one employer but don't anymore."

I disagree with the above statement. I do NOT have things shipped to my home address....I'm not there when shipments are delivered. Not once have I ever been denied a purchase due to the shipping and billing addresses being different. I just have to enter both addresses. Perhaps if you worked in a very large office with inept front desk help is could be an issue, but that statement is inaccurate. No one should "worry" about purchasing something off the internet because they want to have it shipped somewhere other than their home.

I disagree with that statement as well, I have 100% of my orders sent to my husband's business from December thru March. Before I moved my office home I had everything sent to my office. I do the same for my boss, everything I order for him goes to his office address. We seldom have things go astray. But having things sent to my home address I have had 2 things go missing in the past 2 months (and both were sent UPS). In all fairness I guess only 1 is missing, one is late.

And it IS the seller's problem, his issue may be with the shipping vendor that the seller chose to use, but it is absolutely NOT the buyer's problem. Dispute it on your card.