Any satisfied Comcast users????

15 years ago

I hope I'm allowed to blast comcast because I've had it! We went with the package, phone, internet and TV, way back in Feb., and it has never been right....The TV keeps going out, they come and change the box, then they change the wires, then they scratch their heads....My computer isn't right, I've had a tech person either on the phone or in the house every week for months, they scratch their heads...But every month, they deduct their payment from our account, right on time, no problems....We are kind of locked into this until the 1st of March and I'm not sure what I'll do, but it sure won't be with Comcast....My daughter called about her's and was told, it has to be something in the house or her TV, not Comcast...They have NO unsatisfied customers!

So anyone else want to vent or give me a suggestion.....

Comments (11)

monica_pa Grieves
15 years ago
In my old house,TV cable service only, Comcast was always going out. For hours. I used verizon DSL and land line service, and told them that they can call me back when they can compete with Verizon's 100% up time for the past 20 years.

They never called me with a sales pitch again.

Here, in this house, we have Comcast for TV and Internet. TV service is pretty good, rare outtages for more than a couple of minutes...but, Internet service(altho faster than DSL) drops often, for as much as an hour at a time.

We're impatiently waiting for Verizon to install FIOS here.
msmarion
15 years ago
We are happy with Comcast. We've never had a problem. We had Bell South when we first moved to FL. The worst internet and phone service (and customer service) we've ever had.
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This is yet another industry that has managed, with the help of Congress, to basically create a monopoly whether literally (where I live, Comcast is our ONLY option) or via collusion. Politicians are useless as they're all bought by these companies. No one is protecting the consumer (well, hello Sen. Elizabeth Warren and Bernie Sanders, but they are alone). I called my state rep about it and got a bunch of gobbledygook about how Comcast owns the infrastructure and a competitor would have to build their own in order to open up shop…couldn't belive what I was hearing (literally). Every new competitor who might want to start a new telecommunication company has to first install cable lines, telephone poles, etc.??? The whole point of that is to make sure, once again, that there is NO competition and therefore NO pressure on prices, keeping them low. That is how business is done in this country now, precisely NO free market. The rep did tell me that there is an investigation going on into possible collusion between the two or few companies out there now. I'll believe it when I see it. Most likely, Comcast and Verizon will just pay them off, and the "investigation" will go away. Ultimately, the problem is that Congress no longer protects Americans fro corporate predation, has weakened Taft-Hartley, among other important laws put i place long ago for good reason, and we now live in a corporacracy, and an oligarchy to boot.
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angela_nor_calif
15 years ago
I have Comcast cable, internet and phone and have been very happy with it. My mom on the other hand, has had nothing but trouble with her internet. I truly do not know if it is Comcast though or something in the lines in her neighborhood because her neighbor has internet problems too.
redcurls
15 years ago
We have Comcast for both TV and internet service in both our Maryland home and our Florida one. We haven't had any problems. In Maryland, we've had it over 20 years for Tv and about 10 yrs for Internet. Florida: about five for each.

Have no desire to use them for my phone service, however. I'm fine with a regular landline and can't complain with my Verizon service.
lindaohnowga
15 years ago
We switched from Bellsouth to Comcast, the package deal. All providers will go down occasionally, just as we occasionally lose electric, but I am very happy with Comcast and their tech support has always been wonderful. Now this is here in Fayetteville, GA. Service in other areas could vary.
susanjf_gw
15 years ago
what they didn't hear the story about the little old lady that took a hammer with her to comcst office and used it on the computer?

my kids don't have a choice for cable...but we all have verizon, and i have att for the computer and landline...

we have bright house and while we've had our moments nothing drastic...

the problem is we can't pick and choose, so it makes them complacent...
gwanny2three
15 years ago
I hated them for the same reasons! We would have outages on our tv more than it was on. And everytime I would call and complain and demand credit for the time it was out. They messed up my bill so many times and shut off our service and I paid my bill. That was the last of them for me. I went to DirectTV about 5 years ago and have been so much happier. I don't think they have happy customers, I hear nothing but bad things from other people. I'm surprised they are still in business.
azzalea
15 years ago
We have Comcast for TV and cable--I won't use them for phone. Everyone I know who has gotten their phone service has had nothing but trouble.

I'm mostly satisfied with Comcast (we've had them, or their predecessor for over 13 years). The service is very reliable--it goes out maybe once a year, if that, and they get it back online quickly. When I've had the rare problem on my end, they've been out promptly and quickly fixed the issue. The one thing I don't like is that they've dropped a few of the channels I really liked--CourtTV, GSN, and a couple of others--and want me to pay more for a digital converter box to get them back. NO!

However, I probably will be going with Verizon once we move into the new house. They have a much better line-up of channels for about the same price, I can have everything bundled on one bill. And I know my BIL is extremely satisfied with Verizon Fios.
country_bumpkin_al
15 years ago
We've had Cable with them for years and went with their internet service about 4-5yrs. ago. I've been very pleased. I can count on one hand the number of times the service has gone out and it was never for a long period of time. I knew they now had telephone service, but I can't get the package "deal/discount" because I'm an existing customer.
imjustme_gw
15 years ago
Comcast cable and TV consumer here. No problems. I don't think I'll ever transfer my phone to them, however. I'll leave well-enough alone.
whidbeykathy
15 years ago
I have their broadband because they are the only company offering it. Every other company is only available in town, so it is dial up or comcast.

When they first came out to our area with tv cable we decided to try it. We had bought 2 HDTV's and they supposedly had the best in HDTV. We just had comcast taken out on Monday and will never go back again.

It's terrible for HDTV, they added advertisements on the DVR's guide menu so when you think you are changing the channel you are going to the ads. 20 minutes after the hour they cut off Headline news, and run some local interview show every morning for about 15 minutes. Every hour they do that until afternoon!

The cable locks up and you can't change channels or channel surf easily. When it finally does change the channel is goes through about 7 channels before it stops. As my DH says "not very user friendsly" The DVR " static snapped" and made humming noises we could hear all over the house; all of which they said was normal. We have three adult kids who have comcast and each of them is shutting it off in their towns as well. Same problems.

Since we went back to DTV we haven't had a single problem like we were having with comcast..

Any satisfied Comcast users????

Comments (11)

monica_pa Grieves

msmarion

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