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janie_ga

Cynic or another computer person- laptop monitor question

janie_ga
12 years ago

DH "squished" my laptop tonight and now the monitor is toast. I am trying to recover my most recent dissertation files now (I do have backups, just not from this weekend!). I can hook the laptop up to an external monitor and that is how I will do the file transfers. Not sure yet is the "squishing" did anything to the hard drive.

Either way, the warranty does not cover a damaged screen. The Acer "support" said it would be $200 but I could not get her to tell me if that included parts and everything or at least I could not understand her is she was telling me. Asking to speak with someone else did not get me anywhere either. She said I would just have to keep calling back and maybe eventually I would get someone I could understand better.

The laptop is less than a year old and I REALLY like it. How hard (and expensive) is it to replace the screen? It is an Acer AS5745.

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