I am not certain if anyone here is prepared with an answer for you on this. Perhaps the Magic Jack home page might help. On the bottom of the page are portals for FAQs/Knowledge Base and Customer Car/Live. DA Here is a link that might be useful: Magic Jack.com

They don't have faxes where I live. 2018. I live in 2018. My favorite stolen line this year. I'm all cell and wireless in my home except the hub... got to take the hardwires somewhere. But I still offer hard lines to clients with their low voltage package. Most of the cost is CATV/internet wiring. My electrician, who also programs those talking donuts, says recently many are acting strangely, so the wireless Bluetooth switches aren't always doing what is demanded.

The only thing I've heard about Magic Jack is that their support is pretty bad. If you get the thing up and running, it works fine. Remember that you need to have a computer up and running for Magic Jack to work. Computer goes down, no phone. There's another service like Vonage that supposed to be pretty good. Can't think of the name, something with an O. Lots of people are ditching land lines. Depends on your calling habits. Most telephone companies offer a very basic, inexpensive plan if you want to have a backup. Generally, they don't advertise them you have to ask and you'll only get a few local calls per month.

Well like I said above back in January I ordered on and it finally came today 2 months later after two frustrating on line sessions with their help desk. They screwed up the first time by sending it to someone with the same name in a different city. The second time I called they said that the new order they'd placed for me had been "cancelled" so they opened a 3rd order. That was about 2 weeks ago and like I said I got it today. It installed really easily and although I've only used it about 5 times, testing to friends across the country it works extremely well. The clarity is very good everyone said. I'm in Canada and they don't have any Canadian area codes for giving out numbers so you have to pick a US area code and it assigns your Magic Jack a phone number automatically in that area code. I chose Michigan which is closest to me so whenever I phone someone on it it looks like the call is coming from the 810 Michigan exchange. When Canadian area codes become available they say they will let you change your number once for free. So far I think it works and after a week if I'm still happy with it I'm going to cancel my $20 a month long distance carrier. We make a lot of long distance calls. Also it's cheaper than having a second line as one person can be chatting on the Magic Jack phone and your regular phone is available for calls.