Am I being unreasonable?

9 years ago

We had a kitchen flood in November. Dealing with a restoration company. We decided on new cabs, ordered them beginning of May. The resto company wanted the $ for the new cabs just before install. I didn't get around to paying them, and then the cabs came, were the wrong sizes, door style and poor quality.

So they put a 2.5 week rush on the cabs. That was 3.5 weeks ago and I still don't have them. Our floor was ripped out for the cab install (a month ago) and we have no uppers, and our lowers are 2 old cabs with plywood 'counter'.

Now the resto company is asking for the whole amount for the cabs.

I said I would have the cheque for the insurance deductible.

Am I being unreasonable wanting to hold off on payment until the cabs are installed, and done perfectly?

While I like the company, and most of them seem to do good work, we also had an issue that required them to remove drywall, fix vapour barrier (that they ripped in many spots and hid), and replace 3 corner beads including patching and painting. Actually, now that I think about it, no work has really been done except patching and painting!

So am I being unreasonable? They want 100% of the cost of the cabs (this is over and above the insurance $, out of our pockets). DH could see if they wanted a portion. We do not have a written understanding as to when they will be paid for the cabs.
Thanks!

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Comments (10)

PRO
Joseph Corlett, LLC
9 years ago
aklvdb:

Tell them you've got a certified check with their name on it for the cost of the cabinets that you will gladly hand over when the cabinets are delivered, unpacked, inspected, and approved.
CEFreeman
9 years ago
Oh, Hell No.
>>that they ripped in many spots and hidAnd you trust them?
I'm with Trebruchet.
No.

Aren't they acting as your contractor? Even then, it's 1/3 at contract, 1/3 when (proper) materials are delivered, and the remainder when the punch list is complete.

Don't you dare give them 100%. Do you want me to come say, "Oh, Hell No" in their faces? I will.
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I've worked in sales for 25 years and one of my strengths is negotiating. There are several things you need to always know about yourself and the situation. 1. You need to know your value and the value of the topic being negotiated. 2. You need to know your definition of a successful engagement and get consensus on that definition. 3. You need to respect the other party and project what their response might be relative to your ask. 4. You need to behave in a "professional" manner, which includes engaging the appropriate people first and giving them a chance to respond with a satisfactory solution/product or service/price. 5. Together you determine the steps/price to achieve the agreed-upon definition of success, and/or remediation steps to get back to that definition. 6. Then you decide to move forward or not. When you don't follow these guidelines, then someone will "win more than they should". Usually that's not us women because we've grown up feeling like a b!tch when we try and negotiate. And when we rush to social media or "the CEO", we're not seeing our value and the steps that may indeed get to the solution we want if we give the right person the chance. And we look like a b!tch whether it's warranted or not. You and your contractor agreed to a job where the definition of success was a new window that matched the windows currently on the house (I know how important that is with vintage). You and your contractor agree that this job did not meet that definition of success. Your contractor has agreed that he needs to fix the job to meet the success criteria that your verbal agreement intended. It's really that simple.
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feisty68
9 years ago
I'm guessing they haven't even ordered the cabinets yet. Never pay 100% in advance unless you want the work incomplete, shoddy, or not done at all! If you had paid for the cabinets in advance the first time, you wouldn't have had any leverage to get them to fix the poor quality. Asking for more than 8-10% up front is not standard in the construction industry according to an engineer I talked to who supervises contractor work. Even good companies often need a little holdback to be motivated to finish the job.
sjhockeyfan325
9 years ago
Cabinets and other custom work is not the same as paying your contractor (paying 50% on ordering and 50% on delivery is not uncommon for cabinetry) but in this case, since there's already a proven problem, I'd second Trebuchet.
akl_vdb
Original Author
9 years ago
Ok, thanks! I don't want to be unreasonable, and for some reason I want to please everyone (crazy!). I'm like, what if they get mad??

My DH is aghast that they would even ask. He's like, "They're joking right??" We got a bit screwed over with the little kitchen reno we did in the summer (yes, before the flood) by a different company, so I'm trying to learn my lesson.

No money will change hands until I am happy is my new mantra.
Skyangel23
9 years ago
You are NOT being unreasonable. I would tell them you aren't paying anything until cabinets arrive and are inspected. Then a percentage, but not more than 50% until everything is done and inspected to your satisfaction.
greenhaven
9 years ago
Go get 'em girl! Stand your ground!

And CEFreeman? Obviously feisty68 took the screen name you really wanted to have so you settled for your current, lol!
DeeV78
9 years ago
I shopped three kitchen cabinet places, and they all had the same policy. 50% upon order and 50% to release delivery. No negotiating. Was weary of that but it appeared to be standard practice here.
calumin
9 years ago
If you don't offer to pay a percentage up front upon delivery, then if I was a contractor I'd rather find another customer.
PRO
Joseph Corlett, LLC
9 years ago
There is a big difference between stock cabinets that can be returned and say, a custom countertop that can't.

If you order cabinets from me and don't pay, I can send them back and probably pay a restocking fee. If you order a custom countertop, it has a specific color and configuration and is only really good at your job. That is much more risk to expect a contractor to take than a cabinet order.

Am I being unreasonable?

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Joseph Corlett, LLC

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Am I being unreasonable?

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