Oh gosh, I wish I can remember where I ordered mine from. Unfortunately I didn't save the link and that's not like me.

I do remember that it took about a week to get the kinks out when raising the shade. We had to yank and yank and I was getting very angry, then after a week or so they were very easy to manage.

There's a lot of good online stores to order the shades from. What I've figured out is when you do a web search, the first store that shows up does the most business..which is a good "review" in it's own way.

And you don't have to spend big bucks on vinyl shades either.

Unless the inner spring is totally broken they can usually be fixed easily. At the center point on one side of the roller will be a very small piece of metal sticking out - squarish - maybe rectangle. I'm talking small, like less than 1/2". It should turn when you twist it - do that a few, maybe several times like you are trying to wind it up. This should reset the spring. Rehang the shade and see what you get. If it's better but doesn't raise up as far as you want, take it off and do it again. Hope that helps.

I can't help you with the shade you have now, but I've ordered several roll-up blinds from J.C. Penny and have been very pleased. They have some great sales, too.

I bought mine from American blinds. I've had them 7 years now.

Here is a link that might be useful: AB

I'll 2nd. the vote for JC Penney

git

Have you tried letting it all down then hand rolling it back on the roller tightly? that may fix the problem

bump

I've always used a fork to grip that little flat piece on the left side and then wound it up, counterclockwise, I believe. Just be careful, if you wind it too tight, it might spring back at you.