Just rejected some cabinet companies...and I'm still freaking out

16 years ago

I have to admit upfront that I'm the kind of person who hates to dissapoint others and I have a real problem telling people something that I don't think that they're going to like to hear. All said, we have been working with three different cabinet supply companies over the past several months and just last night we ran all the numbers (again!) to finally come to a decision about which one to use. So I just finished my phone calls of telling the other two that "so sorry, but..." I HATE being in this position! I still have major butterflies!!

Tell me that it's ok, that this is their job and that they're salespeople who aren't courting me and keeping up with me NOT because they like me, but because they want their commission. Still, I can't help but feel like this is personal. DH says that they've gotten into my head and that I just need to get over it. There was a good $2500 difference between the one we chose and the others (and that's a lot of money to me) so this was something that I just couldn't overcome in order to go with one place over another just to keep from hurting someone's feelings. Of course, the two I had to turn down are sure that their quality is better...and maybe it is, but frankly, they all seem about the same at this point.

I'm just a little frazzled over the whole thing...and I'm only at the beginning! Purchasing cabinets is more money than we've ever spent on any one thing besides our mortgage, so I'm just emotionally a little stressed over pulling the trigger. Has anyone else freaked out over committing to such a big $ purchase?

And of course I sure hope that I made the right decision.

Anyway, thanks for being a place where I could vent among some sympathetic ears.

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Comments (9)

weissman
16 years ago
It's just business - salesman lose bids all the time - they've already forgotten you.
talley_sue_nyc
16 years ago
you made their day--you actually called them back, so they know they can throw out the info on your job. Most people decide not to use someone, and then they don't get back to them.
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amcofar
16 years ago
Re tally_sue_nyc's comment: I suppose that's why the KD at Lowe's always approaches me whenever I walk near the kitchen displays. I'm a chicken. So far, I've always managed to duck away from this persistent fellow, even after a year!
fran1523
16 years ago
Ditto to all the above. It's just business.
chefkev
16 years ago
luckyj, you're not alone. I made my final decision 2 weeks ago and am still second guessing myself as I've never bought cabinets before. It's a huge decision. It's the salespeople's job to represent their product well and try to charm you into buying it. It's your job to ignore the charm factor and make the best decision for your needs and budget - which it sounds like you very carefully did - Don't feel bad!
berryberry
16 years ago
Don't sweat it - they are used to rejection.

Shoot, a couple of the ones we met with, after showing us the layout they came up with, initial pricing, etc basically left it at - call me if you want to proceed to the next step of refining the layout, etc
igloochic
16 years ago
I was in banking for years and can't count on all the fingers in Alaska how many times I've spent hours and hours putting together presentations and proposals for clients who went with someone else. It's the business and I expected it. I won as many as I lost :) if I'd have won all of them I'd never have had time to do my job.

They're always going to try for one more push to get the business, but the fact is, that there are many companies out there with similarities and they don't win them all. No biggie. It was actually nice of you to call back. Even for multi million dollar deals I didn't always get a call back. Even big fancy CFO's hate to call and say "No" heh heh Especially if they like you but the rate didn't work etc.
sjerin
16 years ago
Lucky-- I hear you! Choosing a contractor just about did me in and I dreaded the calls to the "losers". One in particular was so sweet (and older), which made it difficult. I felt awful. I know it's business, but it's still tough. As the others said, they've forgotten you by now so you can put it behind you.
luckyj
Original Author
16 years ago
Oh, thank you! It's hard to separtate that what is so intensely emotional for me as a customer--because it's not like remodeling your kitchen is like purchasing a new pair of shoes--is just business for someone else.

Big, big thanks.

Just rejected some cabinet companies...and I'm still freaking out

Comments (9)

weissman

talley_sue_nyc

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amcofar

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Just rejected some cabinet companies...and I'm still freaking out

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