Next time ask to speak to a manager. Some of these people in banking cannot understand anything unless it is on their facebook or twitter or???
Being a retired banker I get a bit upset when talking to them either in the bank or on the phone. Yes, it is always good to check up and call immediately. BUT

I used to work in a bank - every single time I go in something goes wrong - I feel I should be paid a training fee. Whenever I find a bank employee who is good he/she is transferred. I get paper everything. What the employees fail to recognize is that other customers in line can hear the lunacy and become concerned about their own funds. You should have heard me trying to explain that $650 divided by 50 does not equal 7. Finally after the 4th attempt I started telling her that 2 times 50 = 100 and so on. But that if she wanted to sell me $650 for the price of $350, by all means. I also have had the same problem with payments on accounts. Fees are also about to go up - and since all tellers were missing and I saw a single white sheet at the end of the counter, I decided to go and get it to read it - our type of account does not carry fees if we keep a certain balance but it also comes with a U.S. account - I get a paper statement of course - and it was very iffy if we would be charged $2 a month for the paper service to continue. None of the employees knew and had to phone and ask - that took 20 minutes and the caller made the mistake of looking at his watch in frustration. I pointed out that the supervisors at least should have known the answers before putting out the increase sheet - and that one sheet was not enough. I was told in a very nasty tone that they were being "compliant". Maybe, but not in the interests of the client. Yet you trip over notices for everything else. But the people behind me in line were grateful that I had pointed out the new fee schedule - as was the teller who originally helped me and had to ask her boss if the fee applied to us. We did not receive anything in the mail - other than the increase in annual cost of our medium safety deposit box - to $80 a year - started off at $35. We get a free small one with our bank account but it won't hold our wills etc. - the medium is pretty small on its own. So far I have shown staff how to fill in loan documents, pay taxes, bills etc. and that us just the beginning. I am also something of an expert on the credit card with travel rewards. I hope you get your money back and are not charged interest - better check that.