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imtoni

No satisfaction. some companies just s*ck.

14 years ago

good day for Lisa to ask for a post because I was planning on it!

I'm venting and still wondering your thoughts on my

problem.

For about two years my daughter has been planning a trip to Italy with two teachers and some classmates from her school. They are going with an established tour company, that I am finding to be a GIANT PITA. Their customer service rates a zero and if it weren't for the fact that my DD is the innocent bystander here, I would have given them a piece of my mind by now.

It began of course shelling out a few hundred bucks for starting fees , insurance, all that who knows what stuff.

Fast forward to 2012. We have paid about half the fees involved and decided to pay off the rest in mid January. They accept our check and the next day put it all back into OUR BANK account. When we finally figure out what is happening, that is after talking to at least 4 people, we discovered that a new government rule (or so they say) is that they can not accept the final payment, which may only be a few hundred dollars because it is an airline fee, which is prone to changes. If you don't understand that, well neither do I. ALL I DO KNOW is that they failed to tell us that and finally they do come up with a payment amount that we, promptly send into them . SOOOO, NEXT ERROR. This company failed to endorse the second check we sent and it was not honored by our bank. I belive our bank sent the check back to the tour companies bank to return for endorsement. (hard to say if that happened tho). Now they have send US a bill stateing we now have a $125.00 late fee for NOT PAYING our bill. (Which we tried to do twice by now) I have called and emailed and called again. Each time getting the run around. No one can make any decisions anywhere. SOOO being me and not one to be taken down, I start looking up their president and director of customer service. That was not an easy task. Just getting names from secretaries is like pulling wisdom teeth. I finally have a couple names but it's not going to be easy to get through to the higher ups. I really don't enjoy being a squeaky wheel but I do enjoy the satisfaction of getting something done. Some where in the slimey bunch there has to be at least one honest person!. If for some reason I don't get satisfaction I will have to be a worrior for the cause. The Attorny General, Maybe the BBB (probably a waste of time there) and anyone else who cares to listen will hear about this. I already know of one family that was messed over by this company. Had I known two years ago I'm sure I wouldn't be typing here today.

What do you think? If you think I'm wasting my time, well it's to late, I'm on a roll. If I don't see satisfaction I will be writing newsletters for several papers and contacting the touring boards. I may not be able to help myself but I might be able to help other parents in my position. (I don't have time to fix the typos. sorry, submit)

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