First, I think you need to be clear about the issues... and it sounds as if there is more than one issue. Once you clarify the issues, you need to figure out which ones - if any - matter to you. I get the feeling there's some "buyer's remorse" at least in regard to the price. I also appreciate that a lot of little injuries can add up. Personally, I don't think there's much real physical difference between the 6 and the 10 year water heater other than the price and the warranty. That said, if you ordered and paid for a 10 year water heater, you should get that or you should get the bill adjusted to reflect what was actually installed (this is what I would insist on). With all due respect, I don't want a verbal warranty from the installer (or even one written on a service order). Other than the adjustment for the change in the water heater, I don't think it's fair to try to re-negotiate the bill unless they made a mistake or it was grossly unfair. (I hate to waste money, but an extra $250 probably doesn't rise to the "grossly unfair" standard). Presumably they gave you an estimate and you accepted it. You do generally pay for "same day" service. Good luck, stick to your guns on getting the price adjusted because of the wrong heater, and chalk the rest of it up to fast turnaround.

What he said^^^^^^^,you must continue holding the button down for time stated next to button. If it still gos out,make sure the flame is touching tip of thermocouple. Thermocouple is a wire 3 times diamiter of a round tooth pick leading from near the button to piolet liight. If flame is touching,thermocouple has likly burnt out. Very common. It is inexpensive,available at most hardware stores and can be replaced by average home handyman.

"When you think about it 40 gallons isn't a lot of water." I disagree. That is a lot of HOT water at 140°. If you were to draw it all down at 2.5 GPM, it would take 8 minutes. ThatÂs theoretical, because the way you draw it is to push it with COLD water. But thatÂs OK, because you arenÂt going to take too many showers at 140°  one, maybe. So to make it comfortable, you mix in 40 gallons of water at say, room temperature, and now you have 16 minutes at 102°. All the time, the fire is burning in the heater. If you have not been drawing a quart of water from the bottom of your heater once a month (And I know you havenÂt.) then you may have a scale at the bottom. This fools the thermostat into thinking you have many gallons of hot water, when all you have is a thin scale of hot deposits. Pinoke

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