I own 2 of their down supersize comforters, a coverlet..........and just ordered another down coverlet from them. I've used them for years......sheets, duvet covers, etc. and never had problems. Contrary to the reports, I would recommend them.
NEVER had problems with 'leaking' down!

With my last return (right before Christmas) they actually called and left a message saying they'd received the package and would post credit. They also asked that I call back so they could help with any questions I had regarding the reason for return.

That sounds like good customer service. I'd never heard of them until I asked about down comforters in a thread on here a few months ago. Thank you!

Susan

I bought some flannel sheets, a comforter, and a fluffy pad of some sort ten years ago and have always thought they were very nice. Love the soft flannel sheets -- which were only starting to show some wear recently ... until these two new kitties started digging their claws into them! I had used clorox on them sometimes too. The pricing was good and on sale. Haven't tried their towels or anything else but I do know of someone that often buys from them.

Looking at some of the titles and other language on the DealTime site, I don't know how reasonable some of those people are. Considering how long a time period, it also doesn't seem like that many complaints. Although those people sure look pretty peeved.

I'd give it a go but because I shopped there with no problem and have never heard any complaints first-hand.

I have several products from them including four down-alternative comforters I've ordered over the years. Never had a problem with them and would order from them again. Remember that with review sites like that, it's usually only the people that have had bad experiences that feel compelled to go online and share their misfortune. Probably for every online complaint there are 1000 satisfied customers.

I have only purchased crib sheets from them. THe experience was very disappointing. The fit was so tight that the sheets were impossible to get on to the mattress (just a standard crib mattress with a very ordinary waterproof pad) without them ripping from the tension. I bought four sheets and used each one once on the crib. Then they went into my rag bin. I called customer service and got nowhere. I had them for awhile (out of the warranty period) because I was adopting and didn't know when I would use them (stockpiling baby stuff kept me busy during the wait). They didn't even want to hear that there was a problem in the design of the product.

I have ordered from them for many years...quilts, flannel sheets, regular sheets. My latest purchase is their fleece sheets. Our house is a tri-level split (actually 5 different levels including the basement). The heating is very erratic and our room is on the top level. It gets chilly. I LOVE LOVE LOVE these sheets. Their flannels wear very well too...I've had them for many years and they just keep getting softer. No problem with customer service ever.

I ordered a down comforter from The Company Store when I was in grad school (about 13 years ago or so). I was broke and couldn't afford heat, so the $200 cost of the comforter was staggering. At that time, they offered a plan to break the payments up over 3 months, so I did that and it was still a stretch. It was so worth it, though - I loved that comforter - very warm, made of nice quality cover material, and never leaked. It also had tabs so you could velcro the duvet cover onto it so the comforter wouldn't bunch up inside the cover. I used it for years and the only reason I'm not still using it is that I bought a larger bed. I bought a down comforter for the bigger bed from Macy's thinking I could save over the Company Store prices, but it isn't nearly as nice and does leak feathers - I guess you get what you pay for.

Then maybe 6-7 years ago, I bought a pickstitched quilt from The Company Store. I used it for about a year and when I finally went to wash it, all the pickstitching came loose and unraveled. I no longer had the receipt, but called to complain. They looked up my order and sent me a label to return the quilt, then gave me credit for the full purchase price. I thought that was awesome customer service - some of the best I've ever had. If those reviews are accurate, they must have REALLY gone downhill in the past couple years.

I ordered my daughter's crib sheets about 5 years ago from them and I was happy with the quality. For the boys I ordered from Land of Nod, paid much more, and was less than satisfied with the fit and the way they held up. About a year and a half ago I ordered new bedding for both my daughters room and the twins from the Company Store, with no problems of quality or service. In fact, I recently ordered some wall decals for the boys room and had one in the set that was defective. They replaced the one I needed without a hassle. I'd order from them again.

I used to live where their factory is. I have a TON of stuff from them, and the only thing that ever disappointed me was the expensive down pillows we bought that just didn't hold their firmness for long. But that seems to happen with a lot of down pillows.

I don't have a single complaint about the comforters we own -- five of them, I think, including down and Permaloft. In eight years of owning them, we've had no down loss. The down doesn't shift around much, either, and I like their range of choices in comforter weight. I love the loops on the corners that let you attach the comforter to a cover. And the colors of the comforters are so pretty!

My Company Store down alternative comforter (6yrs old) has been great. One of the best purchases I ever made. I started using them after I picked up some CS flannel sheets from a neighbor who was moving to Arizona. They were several years old then and were better than even my Lands End flannels. They are still going strong and I have purchased more. One thing I like is the ability to order items individually rather than in sets. I like to get a king top sheet for my pillow top queen so that we have plenty of material and don't have to fight for covers on a cold night! And extra pillow cases. I've concluded that they offer good value because of the durability (and great value if you buy on sale).

Hey, thanks all for the feedback! I want to try them, but they are a bit high on shipping. After the holiday season when I got mostly free or low shipping (easy to get used to that) spending $16.95, the price they quoted to ship the comforter, seems a bit over the top.

In any case, I love hearing your real-life experience w/ customer service and yes, squirrelheaven and snookums -- I imagine the ones who posted feedback are the most angry people. Thanks again.
Susan

I've only got a matelasse coverlet from there, but I love it.

Look online for coupon codes. I normally find at minimum 10% off...which sometimes covers shipping.

I use savingscenter.com.

Where is the Company Store located? Are they out of LaCrosse, WI? If yes, then do they have an outlet store there?
Astrid

mpwdmom - you might try calling and saying exactly what you're thinking about the shipping charges. Sometimes a business allow the phone sales people to use some discretion if they can see the sale will be lost otherwise. If they can entice you to make your first purchase by giving up some or all of the shipping, they buy a lot of good will, probably great word of mouth advertising, and most likely, repeat business from you. Worth a shot - nothing to lose.

Ohhh, that reminds me. I just looove these soft pillows I have -- and they are CC! Think it's the down alternative type, definitely not down. Wish I'd gotten all softies cause those two are my favorites and I did get a variety since I wasn't sure and couldn't try them.

I do think their shipping is really high. :(

Astrid, they had an outlet store when I lived there seven years ago, out on French Island. I used to go all the time -- some smokin' deals to be had. The best spot is the "catalog return" section -- I don't think there was anything that wasn't at least 75% off. They also have a big tent sale, I don't remember what time of year though.

I ordered two wrap-around bedskirts from them. One was called Ecru but the package said beige and the lace one was too long and I measured it and wrote them. They immediately mailed me a postage paid label and credited my credit card before receiving back the merchandise. I would trust them since they seem to care about good customer service.