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ixsis

Samsung WF328AAW won't balance

ixsis
14 years ago

We have had this machine for about 15 months and it just can't balance. It's not our first front loader so its not likely load size. We have bubble leveled the machine then tried to fine tune the load balancing for hours.

When we think is is set, the very next spin will just thump around for 10 or 15 minutes trying to balance. Right now a normal load takes about 33% longer than the cycle timer.

Repair has come out and replaced shocks and counter weights but neither have had any impact. The machine is installed on the ground floor on ceramic tile on a concrete slab so the base is solid - no pedestal. I'd like to keep the machine but I'm not happy with this balance issue. Any thoughts?

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