Sounds almost exactly like what happened to us recently with an AT&T service call. The service man called to say he was out front of our house working on the phone box. Turned out he was at another address several blocks away. AT&T had somehow given him the wrong address. It took many many calls to get everything squared away. DH said it was almost as if someone was trying to screw it up.

I'm afraid this is not just a GE thing, but is happening all over our country and the civilized world. My neighbor from England tells similar stories of when she contacts her bank and other places for her house there. It is scary. In too many cases people whose minds have apparently checked out, are running our businesses and our country.

On the brighter side, Sears still seems to be running its service calls OK, we got our GE Monogram extended warranty with them and so far they haven't messed anything up, although they can be quite ornery sometimes about things. There are still many good people going about doing their jobs with integrity and skill, and I'm grateful for that.

We bought our GE Profile Harmony washer & dryer the year before we started our kitchen reno. We'd had such bad service from GE that we refused to have ANY GE products in our new kitchen.
One example fo GE's bad service: we'd taken one last camping trip right before DS headed off to college. Came back with lots of damp and dirty clothes and towels only to find that the washer's computer board was dead and we couldn't wash a thing. The GE Service # was totally automated and assigned us a date for repair 11 days away! It took hours and hours to finally reach a live person, only to be told "Sorry, that's the best we can do." Two days later, after several more hours of trying, I finally reached a supervisor who gave us "a break" and moved us up to 6 days. Our broken washer was fixed 9 days after it broke! I can understand if this was a blender, but a washer is something most people use almost daily. I had to haul 7 loads of heavy, damp clothing to the laundromat in the next town so that we could get stuff ready to leave.

GE does not have a heart or good customer service, IMHO. I'd never use them again. OH, BTW, the repair guy told us that once our service contract was up, it would cost us $700 PLUS the service call to replace one of those computer boards if they died again and there is one in the dryer, too! Buyer beware!
Lynn

I've had horrible experiences with them too and will never buy another GE anything. so so bad. I totally feel your pain.

I don't know if anyone else is aware of this, but a Sears Technician fixing our Kenmore washer & dryer advised us that you can sign up for the warranty program through Sears at any time during the ownership of a product that they service whether you bought it from them originally or not. So for example, we have a Frigidaire Fridge (which has had so many problems with the ice maker we gave up using it, sucky brand, different story but buyer beware) we bought from an outlet 7 years ago, and 1 month after the warranty expired, the ice maker started leaking water down the back behind the panel. We did as the technician advised, signed up with Sears, scheduled a repair a week later and it was hassle free.

Even if you skip GE service and call GE parts planning to fix it yourself it is an experience of frustration and disappointment. I had a GE hotpoint washer and dryer a number of years back at one point the belt to spin the tub broke. I called GE parts and they wanted $36 plus $10 shipping for a simple standard v-belt, and it would take a week or so for handling and shipping. I went to an auto parts store and found the same size belt for $6 (I even upgraded to the extra-strong "racing" version of the belt and it was only $11.)

Another time an o-ring failed on the washer. I tried to order the part, but they said "we only sell those in bags of 50 o-rings, that'll be $65 dollars (plus shipping)" I told them where they could put their 50 o-rings, and swore to never purchase any product from GE that could ever conceivably need service of any sort.

My how things change. In 1997, I bought a GE counter top microwave. When I got to my boondocks home and unboxed it, I found one of the feet was AWOL. It would have been a 100 mile round trip to exchange the microwave, so I put a couple of beer coasters under the corner and called GE's 800 number.

A pleasant woman answered the call immediately. I explained the problem, and she said they would send a replacement foot out immediately. It arrived the next day. They FedExed it overnight.

I guess they don't do that sort of thing anymore.