Netflix users: Have you noticed?

14 years ago

In the past 3 weeks they seem to have really slowed the shipments. We normally ship ours on Monday, they receive on Tuesday and ship on Wednesday. We always have two movies for the weekend. We have only had one shipment of movies for last 3 weeks. Is this thier way of cutting expenses? Has anyone else experienced them being slow to recieve and ship?

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Comments (19)

sleeperblues
14 years ago
We quit Netflix when they raised the prices, but I wouldn't doubt they are doing that. Reed Hastings is going to run that company into the ground.
Kathsgrdn
14 years ago
Not yet. Just sent two movies back on Friday. The two that are coming are supposed to be here tomorrow. I think that's pretty good.
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Cricketm
14 years ago
two.25acres...we are receiving ours the same as usual. Remember the last two Mondays have been officially holidays....because Christmas and New Years fell on a Sunday. I think that is the reason.
sushipup1
14 years ago
We get ours as usual. Besides the extra holidays, remember that the post office is closing and consolidating processing plants. I doubt any delay comes from Netflix, more likely it's the post office.
phyllis__mn
14 years ago
Yes, I'm happy with their turnaround time. And if there is a problem with a disc, etc. they correct it immediately.
Hope they stay in business a long time.
two25acres
Original Author
14 years ago
I took the holidays into consideration. We have the ship 2 movies at a time plan. This week we shipped on Tuesday and as of today I have yet to get my email that they have received them. It just seems to be taking alot longer and as a result we will have less movies this month.
lynn_d
14 years ago
We've always been happy with them but we canceled the service last week. We just don't use it any longer, we watched 2 movies on New Years Eve, we had the movies for over 2 months.
itsmesuzq
14 years ago
I was shocked to see my movies turnaround as fast as they did over the holidays. I was expecting a delay because of the USPS holidays but it was the opposite. In fact since they had all the hullabaloo over the price change Netflix has done a fabulous job in my area.
Kathsgrdn
14 years ago
If they haven't received them then something probably happened to them. I've had them disappear before, twice when I put them in my mailbox out front of the house and once when I dropped it in a Lexington box in a parking lot on the way home from work. Just notify them that you sent them and they will send the next ones on the list to you.
carla35
14 years ago
I haven't heard of any problems around here but I would think it was due to the Holidays and Post Office being behind because of the Holidays, not Neflix. I don't think Netflix would risk doing anything like that right now.

I have always been pleasantly surprised by Netflix's customer service. IMHO, they are hands above Blockbuster when it comes to that.
3katz4me
14 years ago
Nope - amazingly speedy turnaround as usual. Drop in mail Monday get my replacement on Wednesday. I recently discontinued Netflix streaming as I could no longer find many movies I wanted to watch. I increased DVDs from 1 to 2 though so I always have one around. There still seem to be a lot of DVDs that interest me.
mary_c_gw
14 years ago
I haven't noticed any lag in shipping. I have the 2 DVD option, and if I mail on Monday, the next is here by Wednesday.
oldgardener_2009
14 years ago
No, they're just as fast as always for us.
kudzu9
14 years ago
No problems here. I think the OP needs to check with the Post Office, and also call Netflix Customer Service...the few times I've had an issue, I was able to talk with someone within a couple of minutes. And they answer the phone 24/7.
two25acres
Original Author
14 years ago
Calling Netflix customer service. This is the first time we've had an issue with them and I thought hmm. are they trying something else. We did discontinue the streaming and just kept the 2 movies at a time. It's always been great for us and never had any problems till recently.
Thank you for all the responses though.
cookie8
14 years ago
Just be happy you don't have Netflix in Canada - the selection is sooo bad and limited. It's slowly getting better though. The US selection is so much better.
teresava
14 years ago
I have noticed our Netflix mailings seems a little slower then normal. I only notice it because they have always been so fast in the past?

But we are about to cancel our membership. For one, I am peeved about the price jump and two, we just don't watch movies that much. We have 2 little girls and 95% of movies we need to watch after they are in bed. By the time we've put them to bed, cleaned up and watched the news, we're asleep!

But I will say, their customer service phone line has been great in the past. 24 hours a day!! Can't beat that!
sable_ca
14 years ago
Netflix service is as fast as ever here. As someone else wrote, I hope they stay in business for a long long time. Their dvd rental perfectly suits the way we like our home entertainment. Most of the movies we've watched over the past 3-4 years have been foreign films, documentaries, indie movies, and BBC productions that we never would have heard of if not for Netflix!
oldgardener_2009
14 years ago
Same here about the BBC productions, love having that available through Netflix. DH watches documentaries constantly, so I'm glad Netflix has so many of them.