Should a new bed crack like dry kindling?

stevep2005

18 years ago

I want to know if IÂm off base here in my expectation of construction quality. I bought a new sleigh bed for my 2 year old daughter. The Full sleigh bed with two additional pieces cost about $2500 for JordanÂs Furniture in MA. On Saturday, with the bed a week old, I attempted to pull the bed a few inches away from the wall and the headboard (at the rail) shattered. With all honesty, I pulled from about a third of the way from the top of the headboard with only minimal force. Upon inspecting the shattered remains, it was obvious that the wood was quite dry.

To backtrack a bit, when the bed was delivered and set up, the delivery crew affixed a tag to the foot of the bed saying never attempt to move the bed without first completely disassembling the bed. There was no such warning on the showroom bed nor were we informed by the sales person. Now, IÂm a few months shy of 40 and have always found it necessary to move beds (of all shapes, sizes, quality, and age) and never once in my life damaged a bed.

I called JordanÂs and they basically said tough luck, and offered to sell me a new headboard at retail. They claim that sleigh beds can NEVER be moved and because I admit to trying to move it a few inches, I voided the warranty - period. Dry wood Â doesnÂt matter. The red tag affixed on delivery apparently covers them as far as they are concerned.

Am I ignorant to the fragility of sleigh beds and does every other consumer know what I donÂt? Should I fight this or am I mistaken in my expectation of minimum quality and durability?

Thanks.

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Comments (3)

sister3
18 years ago
I would fight this completely! Insist upon a new replacement headboard. Seriously, call Barry or Elliot and tell them what happened. If you get no help from them threaten to call that "hank" newswoman who investigates fraud in your area. I am so sick of these furniture companies and their disclaimers. $2500 should buy you a solid piece of MOVABLE furniture. Even Ethan Allen which used to be a reputable maker of fine furniture now has tags on the back of all their "wood" pieces saying they may have man made materials.

My husband and I walked out of Jordan's for the exact reasons you are stating above. Their quality is terrible. They are all advertising and gimmicks. You can go for a ride on a trapeze in their stores and yet you can't get a bed that won't fall apart? Give me break!

Have you actually paid for this piece of garbage? If not tell them you won't and that you will bring the entire set back to the showroom. If you put it on a VISA they may be able to help you also.

Don't take this lying down. You will get results. Also I wouldn't buy another thing from Jordan's ever.
saphire
18 years ago
That is outrageous. 2500 is way a lot to spend, I think my Ethan Allen King Sleigh bed bought 9 years ago (when they were still American made) was about 1300. I am not familiar with Jordans store since I am not in your area.

I think the tag is ridiculous. They do not define moving. What you did was not move the bed, to me that means moving it to another room or another domicile, not moving it 3 inches away from the wall. We have moved our sleigh bed a foot one way or the other lots of times (no tag either) and its fine. We do have wood floor so it slides and I generally push it. Sometimes I will pull on the outside corner of a headboard but not usually. No problems. Think of it this way, even if you wanted to disassemble the bed, you would have to move it a foot or so away from the wall just to get your screwdriver in the right location to disassemble, right? I would deny moving it, saying whoever spoke to you misunderstood what you were saying. The reality is you did not move the bed in the sense they mean, which is to another location or room. Is it moving if you shift it away from the wall to vacuum or to retrieve an object that fell behind the bed? Comeon! Also the fact that there is no such tag on the showroom one is a big red flag, you may not have purchased if you knew the bed had to be disassembled if you ever want to take it out of the room. Does it say do not move the bed even an inch on the tag? Or does it just generally say, do not move, if that what it says then the warning is inadequate in any case, especially since there was no prior notice to it being in your house

Defintely call again and if you get no satisfaction call the credit card issuer you need to do that within 60 days of it being on your bill, state Attorney general and better business bureau
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shelende
18 years ago
If after all efforts to get satisfaction have failed, take them to small claims court. Take pictures and document the phone calls and letters you send in regard to this matter.

Should a new bed crack like dry kindling?

Comments (3)

sister3

saphire

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